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Vodafone

Vodafone

1.5 from 2,524 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.4
131 reviews
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Jacky
JackyGreater Melbourne (Outer), VIC

Poor customer service

published

I am thinking to change my mobile service to Vodafone, however, spend over 5 mins on the phone with phone robot and can't speak with someone can help. Can't say disappointed, but would use other company, just in case in the future I need some help on the customer service.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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John H
John HSydney, NSW
  • 4 reviews
  • 2 likes

Vodafone mobile internet VERY VERY slow - Port Macquarie NSW

published

I am holidaying in Port Macquarie NSW. Despite 4 calls to customer service i continue to get only 1 to 2 mb download speed for internet. Ive done all the things they suggested even drove down to the tower in town and VERY VERY slow internet continues. "Its all working ok" they continue to say. This is ridiculous ... 1-2mb ... on either 3G or 4G. Theyve given up trying to help.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
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Jimmy T.
Jimmy T.Sydney, NSW
  • 5 reviews
  • 2 likes

Vodafone UI Login Changes

published

Vodafone has beeen Working Fine for me since 3 Years. and i expect they develop better technology with their endless Login Function via the Mobile/Web. There seem to be bug on the UI of the App. There wait time is around 20 mins or 30mins. Therefore. Vodafone wouldnt be the Mobile Carrier to Trust on. They have Indian Callers not Assuies

Value for Money
3/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$54.00
Included Data per Month200 GB
Store LocationCabramatta CyberStore
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Bishy
BishyMelbourne
  • 6 reviews
  • 7 likes

Rude technical support

published

Extremely rude technical support. I called up Vodafone for PIN reset and this extremely rude lady named 'Stella' (sounds like a pseudo name did not help and abruptly transferred me

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$100.00
Included Data per Month100 GB
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Mobile Phone Service Providers

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Peeved Off
Peeved OffSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Rude unhelpful and uninformed

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month3 GB
Store LocationMitchelton
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Skenner
SkennerCanberra Central 2601, ACT

Vodafone cant keep promises

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
Similar opinion? Write a review on ProductReview.com.au!

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Dean
DeanPerth, WA
  • 3 reviews
  • 2 likes

I would give Zero stars if I could

published

Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month34 GB
Store LocationPerth
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Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Hayley
HayleySydney
  • 25 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
Similar opinion? Write a review on ProductReview.com.au!
Ajay
AjaySydney, NSW
  • 2 reviews
  • 1 like

Vodafone Fraud company

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$60.00
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Ital
ItalSydney, NSW
  • 12 reviews
  • 22 likes
  • Verified

Greedy company

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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MP93R
MP93R
  • 2 reviews
  • 1 like

So many wasted years and money

published

It was a great a idea at the time to choose Vodafone, when you're young and dumb... Decided to look into my phone plan because most of us are now WFH and who honestly, who wants to spend a fortune on phone bills? Moved over from Vodafone to Belong after 10 year+ and it was the best decision. Plan went from $36/$40 to $15 months with roll over data (3GB and unlimited calls and texts to standard national numbers). Leaving Vodafone will cost you a small fee of $8.00 - this is called a port out fee. Royalty does not mean crap to them so you will have to pay this regardless of how much money or time you have been with them. Customer service online chat was actually pretty helpful in my experience so no negative here.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Store Locationonline
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Scott Blundell
Scott Blundell
  • 3 reviews
  • 2 likes

Joke of a company

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Similar opinion? Write a review on ProductReview.com.au!

Irresponsible support service

published

Poor network coverage, frequent disconnections, lack of response when calling customer service. My monthly bills has increased without explaining the reason for this change. I have been with this provider for longer than 15 years and have to consider change now.

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 6

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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