1 photo
Vodafone

Vodafone

1.5 from 2,623 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

I would give 0 stars if i could

published

Vodafone representatives on the phone are rude, unhelpful and totally pointless. They schedule call backs with people that never happen, they charge you for things you haven't received and refuse to refund you. I've transferred all of my accounts away from Vodafone and will never use them again.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$305.00
Similar opinion? Write a review on ProductReview.com.au!
Sydney Officer
Sydney OfficerSydney, NSW
  • 4 reviews
  • 7 likes

This was the dumbest mistake I ever made

published

I changed from Telstra because of price. I am so so so stupid. Vodafone is THE ABSOLUTE DEFINITION OF TERRIBLE SERVICE. INTERNET NEVER WORKS WELL, drops out all the time and I’m living in the middle of Sydney CBD

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Worst network provider

published

One of the worst network provider I have ever seen, I have never get a full network in my area and everytime calls are disconnected due to bad network provider.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$44.00
Included Data per Month100 GB
Store LocationRobertson
Similar opinion? Write a review on ProductReview.com.au!

Service

published

One of the Cheater. They are robbing my money even I am not using the service and asking to pay $400+ for holding the number . I requested to cancel the plan they didnot allow me unless I pay the money for time of keeping number . Asking me same question 100times and not providing resolution. Don’t make mistakes signing in Vodafone pls . They sucker !

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$1.00
Included Data per Month1 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

If I could give negative stars I would.

published

I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Julia
JuliaSouth East Queensland, QLD
  • 13 reviews
  • 2 likes

Misreading and poor customer services. One of the worst experiences ever with a phone I purchased on contract.

published
Value for Money
5/5
Product Quality
4/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$64.33
Included Data per Month200 GB
Store LocationBrisbane city
Similar opinion? Write a review on ProductReview.com.au!
Stephen S.
Stephen S.
  • 5 reviews
  • 2 likes

Worse experience ever with vodafone

published

Bad reception, as low as one bar reception with 3G network, slow pathetic mobile internet speed. Can't do much with that kind of slow internet speed. Need to bring along with extra phone with another service provider to back me up.

  • Thumbnail
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Roman M.
Roman M.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Every query every adjustment and conversation is a circle of repetetive questions and false promises

published

Terrible at home. Internet is also slow on nbn. Customer service is a tradegy on the libe for 2 hours trying to solve. And then still no solutions offered. Not much else to say.

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$185.00
Included Data per Month60 GB
Store LocationSouthland
Similar opinion? Write a review on ProductReview.com.au!
David
DavidSunshine Coast
  • 31 reviews
  • 25 likes
  • Verified

The worst network, customer service, and experience ever

published
  • Thumbnail
  • Thumbnail
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month400 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Worst Network

published

Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.

Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Local Reception
2/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$255.15
Included Data per Month200 GB
Similar opinion? Write a review on ProductReview.com.au!

NEVER UPGRADE A PHONE ONLINE

published
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Similar opinion? Write a review on ProductReview.com.au!
Damien G.
Damien G.Sydney
  • 12 reviews
  • 4 likes
  • Verified

Moved to Vodafone from Telstra, one week later

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$85.00
Store LocationPenrith
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Customer service and network

published

Customer service is the worst. They will transfer you one person to another to another and again to another. I had really bad experience. They’re Dishonestly, rude and humiliating. Please do not waste your time and energy for buying Vodafone if you value your time and peace of mind.

Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
KFF
KFFGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Help line is not a help line

published

I needed to get a copy of some bills for tax records from an account I closed. It was close to impossible to get any help that would work. Went around in circles, was offered unusable advice, went to the store, they had incomplete information for my last few months of service. After numerous attempts and lots of wasted time, have gone to the ombudsman to sort it out.

Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Similar opinion? Write a review on ProductReview.com.au!
Daniel C.
Daniel C.
  • 6 reviews
  • 4 likes

Biggest mistake

published

Vodaphone is absolutely rubbish in every way possible $5 cheaper is just not worth it, so depressed, I never have reception & it seems to always be loading, Custumer service always have excuse

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Included Data per Month150 GB
Store LocationBroadway
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.