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I would give 0 stars if i could
Vodafone representatives on the phone are rude, unhelpful and totally pointless. They schedule call backs with people that never happen, they charge you for things you haven't received and refuse to refund you. I've transferred all of my accounts away from Vodafone and will never use them again.
This was the dumbest mistake I ever made
I changed from Telstra because of price. I am so so so stupid. Vodafone is THE ABSOLUTE DEFINITION OF TERRIBLE SERVICE. INTERNET NEVER WORKS WELL, drops out all the time and I’m living in the middle of Sydney CBD
Worst network provider
One of the worst network provider I have ever seen, I have never get a full network in my area and everytime calls are disconnected due to bad network provider.
One of the Cheater. They are robbing my money even I am not using the service and asking to pay $400+ for holding the number . I requested to cancel the plan they didnot allow me unless I pay the money for time of keeping number . Asking me same question 100times and not providing resolution. Don’t make mistakes signing in Vodafone pls . They sucker !
If I could give negative stars I would.
I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.
Misreading and poor customer services. One of the worst experiences ever with a phone I purchased on contract.
Misreading and poor customer services.
One of the worst experiences ever with a phone I purchased from this company which they had me on 3 years plan. Then I was told I can't change my phone number. If I do, I will be charged $20 each time, then there is an arrange of horrible customer services experience followed up, then I was told by 1 stuff to go to another company, then got the manager after I tried and insisted to speak to the manager many times, then finally got speak to the manager. Then this manager email me a refusing, misleading..., emails without final bills. As when i went to store the manager was busy, and i got a trick phone call from work to have me start work 1 hour earlier. Then I got a bill which cost $234 more. Then when I visited to the company again, I was wait almost 2 hours, the manager still no show up at work or seeing me. And I'm still waiting... We need more phone company. This crumpy world has a lot of poor customer service....
Worse experience ever with vodafone
Bad reception, as low as one bar reception with 3G network, slow pathetic mobile internet speed. Can't do much with that kind of slow internet speed. Need to bring along with extra phone with another service provider to back me up.
Every query every adjustment and conversation is a circle of repetetive questions and false promises
Terrible at home. Internet is also slow on nbn. Customer service is a tradegy on the libe for 2 hours trying to solve. And then still no solutions offered. Not much else to say.
The worst network, customer service, and experience ever
Signing up as new Vodafone customer on 29/10/2021. Chose 400GB/month 4G Home Wireless plan for $65 a month with no speed limits, and a month-to-month term. First month free to new customers. Chose to use my own 4G modem and not have one of theirs which is why there is no set term contract. Signed up over the phone and had SIM card delivered to my home address. Took 4 days to receive SIM card. Activated immediately upon receiving SIM.
Average speeds peak time and off peak – Peak download: 20-30mbps. Peak upload: 5-10mbps. Off peak d/l: 30-40mbp...s. Off peak u/l: 20-25mbps. Peak speeds I found between 7am-11pm (16 hours a day). I spend a lot of time on the internet during both peak and what I consider off peak (between 11pm and 7am). Revision of plans to new signees – not long after I signed up, Vodafone changed their speeds to cap a maximum of 20mbps download. Network issues and outages – 3 or 4 outages over the first 5 months spanning up to 3 hours per outage. Quite rare. But on Monday 4th April, an outage that lasted through till late Friday night 8th April. No service at all for downloading or uploading this whole time. My Vodafone online usage tracking seemed to indicate I was using data intermittently but I can adamantly express that I was not able to use the network at all. Service resumed late Friday night through till Saturday afternoon and died again from Saturday afternoon through till Monday night of April 11. Vodafone never do inform the customer of any issues relating to the network. It is up to us to try research it ourselves. So I eventually find out that many multiple planned and unplanned jobs were being undertaken in my local area. New jobs just kept appearing over the down time. Tuesday the 12th, I bought a new SIM card with another provider and activated that service and cancelled Vodafone on that afternoon.
Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.
NEVER UPGRADE A PHONE ONLINE
Never order a phone online with vodafone. I recently upgraded my phone to an iphone 12 online, processed the order and was given an estimated delivery date. The delivery date kept getting pushed out further and further so I jumped on a live chat with a vodafone person. They told me they didn't know when I would get the device as they had no stock. How can they take an order when they don't even have stock?? They advised me that the quickest way would be to go in store to a store that had stock and they would cancel my online order in store and ...sign me up to the plan in store instead. I went to the store that told me they had stock. They had a 1 phone in stock and it was on hold for someone else. Additionally they couldn't cancel the order in store and I would have to call. I called and after about an hour of talking to various people and being on hold the person advised me that my order had been cancelled and it would take around 24 hours to come into effect. I head into another store after 24 hours and they tell me the cancelation hasn't been processed. I get back on the phone with vodafone and they tell me that my order has now been shipped. I have driven around sydney to try and find a phone and then they tell me they have actually sent it. On top of that in the time since I ordered the price of the phone dropped so when I was supposed to re sign up in store the device would have ended up cheaper. I was then told by vodafone online that I wouldn't be elligible for the discount as I already placed the order. Never order a phone online with vodafone - they are so unorganized, unhelpful and can't do something as simple as selling a phone.
Moved to Vodafone from Telstra, one week later
I wanted to move to Vodafone because the roaming offered is more attractive than the one Telstra offers. However I was very hesitant because historically everyone says Vodafone has the least coverage…
Finally I have made the move….
Network is better than my work Optus SIM. I travel from NSW southern highlands to the shire and Blue Mountain weekly and I have reception everywhere I go and more 5G access than my Optus SIM. Areas where Telstra was a black spot, I now have reception also. Sure the 5G reception is more limited than Telstra but that...doesn’t bother me. The customer service I received is 10 times better than Telstra. They answer the phone within seconds, they respond to live chat immediately and the wait at the Vodafone shop is minimal, if any. Honestly I am so surprised to see all these negative reviews. But this is typical of many telecom providers, people only leave reviews when they are not happy. With half of these reviews generally due to user errors or lack of understanding. If you are hesitant to move from Telstra because they supposedly better, hesitate no more!
Customer service and network
Customer service is the worst. They will transfer you one person to another to another and again to another. I had really bad experience. They’re Dishonestly, rude and humiliating. Please do not waste your time and energy for buying Vodafone if you value your time and peace of mind.
Help line is not a help line
I needed to get a copy of some bills for tax records from an account I closed. It was close to impossible to get any help that would work. Went around in circles, was offered unusable advice, went to the store, they had incomplete information for my last few months of service. After numerous attempts and lots of wasted time, have gone to the ombudsman to sort it out.
Vodaphone is absolutely rubbish in every way possible $5 cheaper is just not worth it, so depressed, I never have reception & it seems to always be loading, Custumer service always have excuse
Questions & Answers
What’s your experience of using Vodafone in Western Australia when travelling
I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars
I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..
Get an answer from our members and Vodafone Australia representatives
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