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Vodafone

Vodafone

1.5 from 2,648 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Rob J
Rob JPerth, WA
  • 5 reviews
  • 9 likes

Awful and deceitful customer service

published

A customer service rep offered a 'bundle' package for my partner and I and made the process seem very simple - this was not true!!! I feel that he deliberately kept some key bits of information out of the process required so that he could make a quick sale.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month200 GB
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Brian Williamson
Brian WilliamsonSouth East Queensland, QLD
  • 13 reviews
  • 7 likes

Constantly lied to by customer service.

published

I have been constantly lied to by customer service and don’t receive call backs as promised. What an absolute joke of a company.. If I hear the term “rest assured “ one more time I will go crazy.

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month10 GB
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Stephen S.
Stephen S.
  • 5 reviews
  • 2 likes

Worst service provider EVER!!!

published

Unreliable reception, slowest mobile internet upload speed in history.
Blocked me on facebook for stopping me to post their mobile internet speed test screenshot
VODAFONE, please get out of the country. Take your business elsewhere!!!

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$45.00
Store LocationBelconnen
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Ray S.
Ray S.
  • 5 reviews
  • 1 like

Nightmares come true

published

They make my phone not work when I don't recharge. There's no customer service. They make you wait and then cut you off. My phone will only ring once and hang up.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
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Worst maintenance team

published

I have been reporting a black spot of vodafone mobile coverage to complaints/maintenance team many times and instead of them fixing the problem, they are more interested in gathering people's information than fixing the problem.
Unfortunately vodafone has a useless team.

Value for Money
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Karen D.
Karen D.Greater Melbourne (Outer), VIC

Poor coverage

published

I made the mistake of joining Vodafone almost 3 years ago with a contract on a mobile phone I have constant dropouts and the coverage seems to have gotten much worse over the past several months
Response from vodafone change the settings on your phone and oh yes we are upgrading in your area.
It doesn’t matter what area of Melbourne I am I have the same issue.
I can’t wait until my contract is up to switch providers in 3months time
I wouldn’t recommend Vodafone

Customer Service
2/5
Local Reception
1/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$90.00
Store LocationFountain Gate
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Mehdi A.
Mehdi A.Perth, WA

Horrible service in Albany

published

This garbage is more disconnected than it is connected in Albany Western Australia. Don't count on Vodafone f you are meant to use it outside Perth for data or normal phone use.

Value for Money
1/5
Product Quality
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$200.00
Store Locationcannington
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Sydney Officer
Sydney OfficerSydney, NSW
  • 4 reviews
  • 8 likes

Join our class action against Vodafone

published

We have had a gut full of bad services and it’s not improving. Vodafone have been lying about improved service for decades. They still can’t provide internet at an acceptable speed or coverage even in city areas. It’s disgusting they keep billing us and marketing their lies but we are all bearing the frustration. Look for vodaclassaction on Instagram.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$80.00
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If I could give negative stars I would.

published

I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Julia
JuliaSouth East Queensland, QLD
  • 13 reviews
  • 2 likes

Misreading and poor customer services. One of the worst experiences ever with a phone I purchased on contract.

published
Value for Money
5/5
Product Quality
4/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$64.33
Included Data per Month200 GB
Store LocationBrisbane city
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Up until 2 years ago, excellent. Now just don't. You will regret it.

published

Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
Similar opinion? Write a review on ProductReview.com.au!

Worst Network

published

Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.

Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Local Reception
2/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$255.15
Included Data per Month200 GB
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Mobile Phone Service Providers

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Daniel C.
Daniel C.
  • 6 reviews
  • 4 likes

Biggest mistake

published

Vodaphone is absolutely rubbish in every way possible $5 cheaper is just not worth it, so depressed, I never have reception & it seems to always be loading, Custumer service always have excuse

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Included Data per Month150 GB
Store LocationBroadway
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Do yourself a favour and avoid using this Telco

published

Moved to Albion, Brisbane and the reception is a disgrace. So many black spots and regularly have to use landline to contact people as opposed to my mobile.

Speeds are often non existent if you get a reception.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$95.00
Included Data per Month300 GB
Store LocationBrisbane
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Anonymous P.
Anonymous P.
  • 5 reviews
  • 3 likes
  • Verified

By far the most disorganised, frustrating customer service on the planet.

published

I have lost several days of my life trying to navigate Vodafone call centres to get a simple request actioned. A truly atrocious customer service experience… no staff member can give a straight answer, bouncing around several departments who ask the same questions and pass you on to the next person, constantly on hold, promises of call-backs that never eventuate… shoot me now.

The mobile coverage in Australia is also shocking, barely works in major cities and no chance of a signal in regional or rural parts of the country. Avoid Vodafone like the plague.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Page 1 of 10

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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