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Awful and deceitful customer service
A customer service rep offered a 'bundle' package for my partner and I and made the process seem very simple - this was not true!!! I feel that he deliberately kept some key bits of information out of the process required so that he could make a quick sale.
Constantly lied to by customer service.
I have been constantly lied to by customer service and don’t receive call backs as promised. What an absolute joke of a company.. If I hear the term “rest assured “ one more time I will go crazy.
Worst service provider EVER!!!
Unreliable reception, slowest mobile internet upload speed in history.
Blocked me on facebook for stopping me to post their mobile internet speed test screenshot
VODAFONE, please get out of the country. Take your business elsewhere!!!
Nightmares come true
They make my phone not work when I don't recharge. There's no customer service. They make you wait and then cut you off. My phone will only ring once and hang up.
Worst maintenance team
I have been reporting a black spot of vodafone mobile coverage to complaints/maintenance team many times and instead of them fixing the problem, they are more interested in gathering people's information than fixing the problem.
Unfortunately vodafone has a useless team.
I made the mistake of joining Vodafone almost 3 years ago with a contract on a mobile phone I have constant dropouts and the coverage seems to have gotten much worse over the past several months
Response from vodafone change the settings on your phone and oh yes we are upgrading in your area.
It doesn’t matter what area of Melbourne I am I have the same issue.
I can’t wait until my contract is up to switch providers in 3months time
I wouldn’t recommend Vodafone
Horrible service in Albany
This garbage is more disconnected than it is connected in Albany Western Australia. Don't count on Vodafone f you are meant to use it outside Perth for data or normal phone use.
Join our class action against Vodafone
We have had a gut full of bad services and it’s not improving. Vodafone have been lying about improved service for decades. They still can’t provide internet at an acceptable speed or coverage even in city areas. It’s disgusting they keep billing us and marketing their lies but we are all bearing the frustration. Look for vodaclassaction on Instagram.
If I could give negative stars I would.
I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.
Misreading and poor customer services. One of the worst experiences ever with a phone I purchased on contract.
Misreading and poor customer services.
One of the worst experiences ever with a phone I purchased from this company which they had me on 3 years plan. Then I was told I can't change my phone number. If I do, I will be charged $20 each time, then there is an arrange of horrible customer services experience followed up, then I was told by 1 stuff to go to another company, then got the manager after I tried and insisted to speak to the manager many times, then finally got speak to the manager. Then this manager email me a refusing, misleading..., emails without final bills. As when i went to store the manager was busy, and i got a trick phone call from work to have me start work 1 hour earlier. Then I got a bill which cost $234 more. Then when I visited to the company again, I was wait almost 2 hours, the manager still no show up at work or seeing me. And I'm still waiting... We need more phone company. This crumpy world has a lot of poor customer service....
Up until 2 years ago, excellent. Now just don't. You will regret it.
Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.
Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.
Vodaphone is absolutely rubbish in every way possible $5 cheaper is just not worth it, so depressed, I never have reception & it seems to always be loading, Custumer service always have excuse
Do yourself a favour and avoid using this Telco
Moved to Albion, Brisbane and the reception is a disgrace. So many black spots and regularly have to use landline to contact people as opposed to my mobile.
Speeds are often non existent if you get a reception.
By far the most disorganised, frustrating customer service on the planet.
I have lost several days of my life trying to navigate Vodafone call centres to get a simple request actioned. A truly atrocious customer service experience… no staff member can give a straight answer, bouncing around several departments who ask the same questions and pass you on to the next person, constantly on hold, promises of call-backs that never eventuate… shoot me now.
The mobile coverage in Australia is also shocking, barely works in major cities and no chance of a signal in regional or rural parts of the country. Avoid Vodafone like the plague.
Questions & Answers
What’s your experience of using Vodafone in Western Australia when travelling
I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars
I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..
Get an answer from our members and Vodafone Australia representatives
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