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Vodafone

Vodafone

1.5 from 2,625 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Damien G.
Damien G.Sydney
  • 12 reviews
  • 4 likes
  • Verified

Moved to Vodafone from Telstra, one week later

published
Value for Money
5/5
Product Quality
4/5
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Sheran
SheranWestern District, VIC

Best Mobile Service

published
Incentivised Review No
Plan TypePre-Paid Sim Only
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Flo
Flo
  • 11 reviews

Loving my iPhone & the service

published

I recently upgraded to a 13 Pro at their Brisbane CBD store. Their team member was amazing, she helped to understand our past plan, and to upgrade the plan and save! We’ll be back Vodafone to see the same person and get our internet switched over to your service.

Value for Money
5/5
Product Quality
5/5
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Ruth
RuthPerth, WA

Quick and Friendly customer service

published

I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.

Value for Money
5/5
Product Quality
5/5
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Paul Lowes
Paul LowesSydney, NSW
  • 2 reviews

Vodaphone Outidge Swansea NSW

published

Vodaphone phone and internet text has been down since midday today. It's almost 7.30 pm and still not on. I have WiFi at home but can't call or receive calls on my mobile. My partner is also with Vodaphone and has the same problem. I live in a retirement village and I need my phone at all time Incas I need to call someone. Sorry but it's not good enough Vodaphone.

Value for Money
2/5
Customer Service
3/5
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Pranom
PranomMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Great Referral from friend

published

Read my review for Boost internet entitled no no no no NO to understand that Vodafone at Seaford S.A. is where i went to get a great deal, awesome service from friendly knowledgeable staff and on my way with all the internet data i will ever need within 10 minutes, if only I'd come here first.
Thanks Again to the guy and girl who sorted all my woes out.

Value for Money
5/5
Product Quality
5/5
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Maria
MariaWestern Australia

Issues sorted by Resolutions Team

published
Value for Money
5/5
Product Quality
5/5
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Cat
CatMetropolitan Adelaide, SA
  • 8 reviews
  • 5 likes

So disappointed after being with Vodafone 10+ years to find I'm being billed for a product I declined

published
Value for Money
1/5
Product Quality
5/5
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Jordan N.
Jordan N.South Australia

5g with vodafone is awesome and it performs better then 4G

published

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Customer Service
5/5
Local Reception
5/5
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The reviewer stated that an incentive was offered for this review

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Dave
DaveCorrimal
  • 10 reviews
  • 3 likes

Coverage back to the dark ages

published
Value for Money
2/5
Product Quality
2/5
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sofia
sofiaSydney, NSW

App chat keeps crashing.

published

App keeps crashing while I chat and cancel all comunicarions and actions taken. Surprisingly Vodafone doesn't provide yet a stable app for comunicarions. I will be happy to see improvements from them.

Product Quality
2/5
Customer Service
3/5
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Ibelong
IbelongGreater Melbourne (Inner), VIC
  • 12 reviews
  • 6 likes

Bring back better prepaid Like combo

published

Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.

Value for Money
3/5
Product Quality
4/5
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paully2012
paully2012Central Queensland, QLD
  • 58 reviews
  • 34 likes
  • Verified

Excellent customer service

published

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

Value for Money
5/5
Product Quality
5/5
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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
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Aspasia panousakis
Aspasia panousakisMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.

published
Value for Money
1/5
Product Quality
5/5
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Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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