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Vodafone

Vodafone

1.5 from 2,537 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Ibelong
IbelongGreater Melbourne (Inner), VIC
  • 12 reviews
  • 6 likes

Bring back better prepaid Like combo

published

Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.

Value for Money
3/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store LocationChurchill
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Sheran
SheranWestern District, VIC

Great loyalty to their Customers

published

I have been a Vodafone customer for many years since the dsys I used a palm pilot and before my first mobile phone. Their service is great and they consistently reward their customers with bonus data. I highly recommend Vodafone. They're the best! Sheran

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
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paully2012
paully2012Central Queensland, QLD
  • 57 reviews
  • 32 likes
  • Verified

Excellent customer service

published

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month20 GB
Store LocationBigW
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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
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Aspasia panousakis
Aspasia panousakisMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.

published
Value for Money
1/5
Product Quality
5/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
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Garry
Garry
  • 2 reviews
  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
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Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$12.00
Included Data per Month16 GB
Store LocationOfficeWorks
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Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
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Hayley
HayleySydney
  • 25 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
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Gavin
Gavin
  • 28 reviews
  • 16 likes
  • Verified

This was originally a bad review, but the actually made changes from feedback

published

I was frustrated with their communications regarding bill payments, but they’ve seem to have made big improvements in that regard since.
Their in store service is excellent from my experiences and value for money is very good.
I would recommend Vodafone Australia.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationPacific Fair, Broadbeach, Gold Coast QLD
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Dom
DomGreater Melbourne (Outer), VIC
  • 2 reviews

loyal customers should be rewarded. not other way around

published

i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.

loyal customers should get at least same deals as new customers … AT LEAST .

great provider for NEW CUSTOMERS ONLY .

Value for Money
4/5
Product Quality
3/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month150 GB
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Nikki
Nikki
  • 5 reviews
  • 3 likes

The kindest and most helpful customer service

published

After moving internet and mobile services from Telstra I am so impressed with how kind each person is that I've spoken to over the phone. It has been a seamless transition! Telstra don't even allow you to call up anymore on the phone... I highly recommend vodafone! Great service :)

Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Tash
TashGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Vodafone Keilor Central - amazing service

published

Cannot believe how helpful Ali was from the Vodafone store in Keilor went above and beyond to get me an urgent phone sourced it, signed me and assisted with reviewing my plans for the best deal for me! In these tough times it was so kind and nice to get face to face assistance.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$95.00
Included Data per Month190 GB
Store LocationKeilor Central
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Mobile Phone Service Providers

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Divya
DivyaVictoria
  • 2 reviews
  • 1 like

Customer for 13 years

published

I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$75.00
Included Data per Month300 GB
Store LocationVic point cook
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winston sim
winston simSydney, NSW

Top Services from Vodafone Technical Support

published

I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Nudge
NudgeSouth East Queensland, QLD
  • 6 reviews

you are a cash cow

published

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$147.00
Included Data per Month15 GB
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Page 1 of 4

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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