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Vodafone

Vodafone

1.6 from 2,488 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

1.4
128 reviews
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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 2 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Hayley
HayleySydney
  • 23 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA
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parade6010
parade6010Greater Melbourne (Inner), VIC
  • 19 reviews
  • 4 likes
  • Verified

Great Service, Sad to Go

published
Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
Ciel V.
Ciel V.Greater Melbourne (Outer), VIC
  • 5 reviews

The Best Aussie Provider By Far

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Store LocationDandenong, VIC
Prakash
PrakashGreater Melbourne (Inner), VIC

Bad experience

published

Very poor network service , Need to improve Your network quality. I have very bad experience with vodafone.please provide quality service to your customer. Very very bad experience with vodafone thanks.

Value for Money
3/5
Product Quality
2/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$60.00
Included Data per Month100 GB
Store LocationVIC

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Heather W
Heather WSydney, NSW

Great

published

I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month60 GB
Store LocationRevesby NSW
Nhung T.
Nhung T.Sydney, NSW

When signed plan, have to pay even I don't use it

published
Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Mobile Phone Service Providers

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Vodafone service and coverage getting worse

published

It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month20 GB
Jimmy Kingsley
Jimmy KingsleyCentral, SA
  • 17 reviews
  • 2 likes

I love my Vodafone

published

I think Vodafone is great, they have pretty good prices and gives you a good amount of mobile data at a reasonable price
Can't complain
I've been with them for over 10 years and never had any problems that won't fixed early :)

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Mo
Mo
  • 4 reviews
  • 7 likes

Customer service is bad

published

I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month15 GB
Mobile Phone Service Providers

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Kath
Kath
  • 2 reviews

Excellent service Vodafone Brookside Qld

published

Moved my mobile service over to Vodafone today after being with another supplier for 15 years. Jackie was professional and gave clear information. Highly recommend her and this Vodafone outlet

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month40 GB

Amazing for Metro, not the best

published
Value for Money
4/5
Customer Service
4/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$60.00
Included Data per Month100 GB

Excellent customer services

published

On my last bill I got charged almost 10 times then what I usually pay. I when to Vodafone store at Loganholme. We talked to one of the staff, her name Jenny. She’s really helpful and she acknowledged me on what happened on the bill. I had a really impressive experience with her.

Value for Money
4/5
Customer Service
5/5
Transparency
5/5
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month15 GB
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Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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