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Moved to Vodafone from Telstra, one week later
I wanted to move to Vodafone because the roaming offered is more attractive than the one Telstra offers. However I was very hesitant because historically everyone says Vodafone has the least coverage…
Finally I have made the move….
Network is better than my work Optus SIM. I travel from NSW southern highlands to the shire and Blue Mountain weekly and I have reception everywhere I go and more 5G access than my Optus SIM. Areas where Telstra was a black spot, I now have reception also. Sure the 5G reception is more limited than Telstra but that...doesn’t bother me. The customer service I received is 10 times better than Telstra. They answer the phone within seconds, they respond to live chat immediately and the wait at the Vodafone shop is minimal, if any. Honestly I am so surprised to see all these negative reviews. But this is typical of many telecom providers, people only leave reviews when they are not happy. With half of these reviews generally due to user errors or lack of understanding. If you are hesitant to move from Telstra because they supposedly better, hesitate no more!
Best Mobile Service
I have been a Vodafone customer for many years. I have had other service providers both in Australia and Canada and none of them could measure up, not even close, to the service I get from Vodafone. A few months ago I had a problem with the service and I rang Vodafone for support. Not only did I get straight through to a real person who was very patient with me, but he also took me through each step to fix the problem on my phone. I pay $30 a month (paying manually) and have accrued 200 gb of free data including bonuses for paying on time. One...of my friends was having heaps of problems with her phone service and I advised her to change to Vodafone and she has not had any problems. If you're not happy with your service, change to Vodafone and YES I am a customer and not a Vodafone employee.
Loving my iPhone & the service
I recently upgraded to a 13 Pro at their Brisbane CBD store. Their team member was amazing, she helped to understand our past plan, and to upgrade the plan and save! We’ll be back Vodafone to see the same person and get our internet switched over to your service.
Quick and Friendly customer service
I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.
Issues sorted by Resolutions Team
I don't give 5-star reviews when I experience issues, but this has been so successfully resolved that it deserves sharing (long post).
1st issue: my preordered Samsung phone was damaged during transit and didn't reach delivery address. Latest update was that it"s being returned to sender, but took weeks without further update.
2nd issue: I asked Vodafone if there are steps I could take to lower the bill for several mobiles+nbn bundle to soften the additional cost of new phone. They downgraded our plans, but lost the discounts so total end...ed up even higher for less data. My initial call to Customer Service didn't produce results which frustrated me, nor did my visit to a couple of Vodafone shops as they said they couldn't do anything from their end. But I was referred to Vodafone Retentions & Vodafone Resolutions and I had the pleasure of speaking with Baishakhi. She's impressive - very knowledgeable with their products, explained extensively my options and found solutions for above issues. She said she'll call again for updates and followed through on her promise. I received my new phone 3 days after we finalised the order for replacement phone (and 2 of those days were the weekend!). She sorted my plans and gave an even better deal. I know I'm only 1 customer and 1st issue isn't really Vodafone's fault, but I was almost ready to take my bundle elsewhere from being frustrated but she turned me around! Hope she gets credit and hope other clients have the opportunity to sort out their issues with someone like her.
So disappointed after being with Vodafone 10+ years to find I'm being billed for a product I declined
I have a plan with a number of handsets attached for family members. I wanted to add a further handset to the plan today and went into the account online to check the details. This is how I discovered that Vodafone has been billing me for a product for over 2 years that I explicitly told them I did not want. This began when I last upgraded my handset. At the time Vodafone insisted that the handset came with a tablet. They did not state there was an additional charge for the tablet. They were not transparent.
When I realised I was bei...ng billed for a device I told Vodafone all along that I didn't want, I called them immediately to negotiate to have these charges waived. I offered to send the unused product back. They were not willing to resolve the issue. Unfortunately because I have a monthly EFT set up for bills, I didn't pick up these additional charges earlier. Due to Vodafone's unsatisfactory response and deceptive sales practices I've raised a complaint with the telecommunications ombudsman. It's so disappointing after 10 + years of paying Vodafone bills on time. I'll need to change Telcos as soon as practicable. So, this is a reminder to shop around. Brand loyalty doesn't pay. Also, make sure you do your due diligence, ask for all offers in writing before accepting them, and check your accounts regularly for hidden costs everyone!
5g with vodafone is awesome and it performs better then 4G
Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed
The reviewer stated that an incentive was offered for this review
Coverage back to the dark ages
As a regular driver to the Central Western plains of NSW, I have no coverage or 3G in most parts. Currently in Coonamble with 3G. A friend using another provider has 4g to 5g.
Can’t use internet as the data is so slow at below 1 Mbps. Apps lag and it’s annoying.
Driving in some areas around Coonamble I get SOS only. Vodafone has explained to me that I should check the coverage map after I complained about the bad coverage. I will be ending my service at the end of contract. I’m moving to a provider that can give me coverage in most rural area...
Excellent customer service
My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.
Not very good for royal customer.
I am with Vodafone form 2007, nearly 15 years, a royal customer, even if my wife said there is better plan with another service provider, I always refuse to switch.
In July 2018, I joined $40 plan, 40G data for 12 months, after expiry, they didn't call me and provide a new plan, I supposed I will automatically roll into a new plan with 40G data but reduce speed after 40G.
Last month, there was issue with WIFI for a couple of days, and I was using mobile to watch movie online, I got an message for 85% data used up, I didn't read in ...detail and didn't paid much attention, then I got the bill for $120, $5 for per G data I used which after 40G. I called their customer service, they are willing to provide $40 discount on the condition that I signed another 12 months contract with them. I told customer service I am with them for 15 years, but they still refused to waive the extra $80, pointing that it was my mistake I didn't read the message in detail.
No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.
My son has Been with vodafone for 3 years( against my will). Today Optus gave him a better deal for a new phone and plan according to his credit rating. He has never missed or have been late with a payment with Vodafone. They were offering him $10 for his phone as trade in.(worth $400 today, Big insult). With Optus He got to keep his old phone, Upgrade to a better one on a similar plan as Vodafone, for a much cheaper rate. I never thought he would leave Vodafone, but today he realised that customer loyalty means jack to Vodafone once they ...get your money!!! What's worse he offered to pay out the last 2 months of his contract to get them off his head and they wouldn't let him pay for it on the spot. He has to wait to be billed. I don't understand. Anyway no skin off his nose as his reception is better now. He noticed the difference almost instantly. His monthly costs have reduced and he is a Happier customer now that Optus went out of their way to take his business. Vodafone when are you going to learn that you need to look after your customers. You need to stop assuming that they won't leave. I was with Vodafone for years. Their actions were barbaric. I won my case, through the ombudsman and my 3 year contract was terminated without penalty after 18 months. That's how barbaric they were in my situation. I think I was the only person in Australia that had their service terminated without incoming call only option. I wasn't late with payments. Totally up to date My phone got stolen and was insured and they gave me a loan phone waiting for my insurance to pay me out and get another phone through Vodafone. They disconnected my loan phone before I could get my replacement and left me with no phone for 2 days. They refused to budge and reconnect it. So I refused to return the loan phone. I'm a carer for my mum. She was in a wheelchair. My auntie was in hospital dying, her doctors had my number as first point of contact for her. They could not call me. Vodafone realised their mistake and said they would reconnect my loan phone. They didn't l. I was on the phone with them for two days crying stressing because I had to be at the hospital yet I was too scared to leave my mum incase she had an emergency(wheelchair,) my child was at school and anyone that was reliant on me could not make contact with me for two days. I couldn't even ring Vodafone cos I didn't have a phone. Please remember that this was not for late payment I always paid on time for about 18 months at $65. In the end I went to office works bought a phone, rushed to the hospital and my auntie died 1 day later. They knew my auntie was dying yet they refused to let me keep my loan phone for an extra day. I missed my auntie being conscious. Doctors tried to ring me and they even wrote me a supportive letter as to what their actions caused me. I was a mess. I never got to say goodbye and I still Hate vodafone for their actions. There!!!! Honest review done on a greedy company.
Excellent value mobile plan: 12 months for $150 (from OfficeWorks)
Was on a Telstra $55 a month post-paid for long time. 40GB data and unlimited calls, and according to Telstra the “best option for me”, and also the cheapest option they have available at the moment.
Because I use mostly WiFi, I average about 5GB mobile data a month and I always felt was paying too much but was too lazy to do anything about it. My main concern with switching to a smaller data plan was that “what if I go over” when on holidays or travelling. Sometimes I use 20~30GB a month during summer. And Telstra had no smaller plan availabl...e. I did ask them about switching to a pre-paid SIM but it was all too hard and the offers weren’t that cheap either. Eventually decided to shop around and ended getting Vodafone 200GB pre-paid SIM with 12 months expiry for $150. Normally $200 but OfficeWorks was selling it for $150 as promo. For me it’s the best of both worlds. At average usage of 5GB a month it should last me the full 12 months. And if I end up binging on holidays there’s no risk going over my monthly allowance. Activation was smooth and took about 1/2h to switch. So from $660 a year I’m now paying $150 a year for my mobile without having to worry about paying monthly bills or getting hit with fees. Vodafone coverage is probably not as comprehensive as Telstra but where I typically need data it has been more than adequate and at least par with Telstra. In fact when commuting from & to work I was getting average 20 Mbps with Telstra and I’m now getting up to 170 Mpbs
I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally
Great customer service and plan prices
Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.
loyal customers should be rewarded. not other way around
i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.
loyal customers should get at least same deals as new customers … AT LEAST .
great provider for NEW CUSTOMERS ONLY .
Questions & Answers
What’s your experience of using Vodafone in Western Australia when travelling
I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars
I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..
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