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Vodafone

Vodafone

1.5 from 2,630 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Damien G.
Damien G.Sydney
  • 13 reviews
  • 4 likes
  • Verified

Moved to Vodafone from Telstra, one week later

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$85.00
Store LocationPenrith
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Ruth
RuthPerth, WA

Quick and Friendly customer service

published

I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Jordan N.
Jordan N.South Australia

5g with vodafone is awesome and it performs better then 4G

published

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Customer Service
5/5
Local Reception
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month45 GB
Store LocationSalisbury
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The reviewer stated that an incentive was offered for this review

Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
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Garry
Garry
  • 2 reviews
  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
  • Thumbnail
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$12.00
Included Data per Month16 GB
Store LocationOfficeWorks
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Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
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Hayley
HayleySydney
  • 25 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
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Dom
DomGreater Melbourne (Outer), VIC
  • 2 reviews

loyal customers should be rewarded. not other way around

published

i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.

loyal customers should get at least same deals as new customers … AT LEAST .

great provider for NEW CUSTOMERS ONLY .

Value for Money
4/5
Product Quality
3/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$80.00
Included Data per Month150 GB
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MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA
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Mobile Phone Service Providers

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parade6010
parade6010Greater Melbourne (Inner), VIC
  • 19 reviews
  • 4 likes
  • Verified

Great Service, Sad to Go

published
Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
Similar opinion? Write a review on ProductReview.com.au!
Dan
Dan
  • 7 reviews
  • 4 likes

pretty bad since TPG merger

published

Coverage was average, no dropouts but generally pretty slow for my area (Sydney metro). Bought into a prepaid special intro offer that promised data rollover, bonus data and a discount for first 3 renewals - this was not honoured, charged me full rate on the first renewal & no data rollover. Staff picked up the error but only offered extras credit if I renewed at full price again. nah..

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store Locationonline order
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Reviews
ReviewsSouth East Queensland, QLD
  • 2 reviews

Terrible mobile data

published

Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.

Value for Money
3/5
Product Quality
2/5
Customer Service
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month40 GB
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Mobile Phone Service Providers

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Ciel V.
Ciel V.Greater Melbourne (Outer), VIC
  • 5 reviews

The Best Aussie Provider By Far

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Store LocationDandenong, VIC
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Fabius
FabiusSydney, NSW
  • 9 reviews
  • 1 like
  • Verified

After sales assistance? Not received

published
Customer Service
1/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month50 GB
Store LocationNorth Sydney
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Varinder Singh Gosal
Varinder Singh GosalMetropolitan Adelaide, SA

HELPFUL

published

Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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