Vodafone

I recently upgraded to a 13 Pro at their Brisbane CBD store. Their team member was amazing, she helped to understand our past plan, and to upgrade the plan and save! We’ll be back Vodafone to see the same person and get our internet switched over to your service.

I don't give 5-star reviews when I experience issues, but this has been so successfully resolved that it deserves sharing (long post).

1st issue: my preordered Samsung phone was damaged during transit and didn't reach delivery address. Latest update was that it"s being returned to sender, but took weeks without further update.

2nd issue: I asked Vodafone if there are steps I could take to lower the bill for several mobiles+nbn bundle to soften the additional cost of new phone. They downgraded our plans, but lost the discounts so total end...

I have a plan with a number of handsets attached for family members. I wanted to add a further handset to the plan today and went into the account online to check the details. This is how I discovered that Vodafone has been billing me for a product for over 2 years that I explicitly told them I did not want. This began when I last upgraded my handset. At the time Vodafone insisted that the handset came with a tablet. They did not state there was an additional charge for the tablet. They were not transparent.

When I realised I was bei...

As a regular driver to the Central Western plains of NSW, I have no coverage or 3G in most parts. Currently in Coonamble with 3G. A friend using another provider has 4g to 5g.
Can’t use internet as the data is so slow at below 1 Mbps. Apps lag and it’s annoying.
Driving in some areas around Coonamble I get SOS only. Vodafone has explained to me that I should check the coverage map after I complained about the bad coverage. I will be ending my service at the end of contract. I’m moving to a provider that can give me coverage in most rural area...

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

My son has Been with vodafone for 3 years( against my will). Today Optus gave him a better deal for a new phone and plan according to his credit rating. He has never missed or have been late with a payment with Vodafone. They were offering him $10 for his phone as trade in.(worth $400 today, Big insult). With Optus He got to keep his old phone, Upgrade to a better one on a similar plan as Vodafone, for a much cheaper rate. I never thought he would leave Vodafone, but today he realised that customer loyalty means jack to Vodafone once they ...

I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely

I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.

They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them

Our experience for over 20 years with Vodafone staff is always 100%. I have to be fair & say that in the past the infrastructure needed urgent upgrades where it all happens & I welcomed it with a smile the great improvements. My recent contact that we had in-store at Westfield-Belconnen in Canberra was most pleasant experience. The store manager & his assistant was most helpful noticing us outside the store 30 minutes past closing hours. He approached us & offered to let us in to sort our 4 old SIM cards to 4 new ones for us to be ready for 5G....

Updated my phone in 2019, added a I pad that I canceled before receiving , it was supposed to be canceled 19 months later I find out I have continued to be charged for iPad and NBN plan 3 calls later still waiting for a promised call back and refund that is substantial !!! No response but I keep getting txt for rating customer service ? Up your game call me as promised and give me a refund !

Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.

Being a Saturday, I was hesitant about calling and having to wait so long to speak to someone. To my surprise I was served by such a knowledgeable person who fixed my NBN connection quickly and sufficiently. Really appreciate this!