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Excellent customer service
My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.
No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.
My son has Been with vodafone for 3 years( against my will). Today Optus gave him a better deal for a new phone and plan according to his credit rating. He has never missed or have been late with a payment with Vodafone. They were offering him $10 for his phone as trade in.(worth $400 today, Big insult). With Optus He got to keep his old phone, Upgrade to a better one on a similar plan as Vodafone, for a much cheaper rate. I never thought he would leave Vodafone, but today he realised that customer loyalty means jack to Vodafone once they ...get your money!!! What's worse he offered to pay out the last 2 months of his contract to get them off his head and they wouldn't let him pay for it on the spot. He has to wait to be billed. I don't understand. Anyway no skin off his nose as his reception is better now. He noticed the difference almost instantly. His monthly costs have reduced and he is a Happier customer now that Optus went out of their way to take his business. Vodafone when are you going to learn that you need to look after your customers. You need to stop assuming that they won't leave. I was with Vodafone for years. Their actions were barbaric. I won my case, through the ombudsman and my 3 year contract was terminated without penalty after 18 months. That's how barbaric they were in my situation. I think I was the only person in Australia that had their service terminated without incoming call only option. I wasn't late with payments. Totally up to date My phone got stolen and was insured and they gave me a loan phone waiting for my insurance to pay me out and get another phone through Vodafone. They disconnected my loan phone before I could get my replacement and left me with no phone for 2 days. They refused to budge and reconnect it. So I refused to return the loan phone. I'm a carer for my mum. She was in a wheelchair. My auntie was in hospital dying, her doctors had my number as first point of contact for her. They could not call me. Vodafone realised their mistake and said they would reconnect my loan phone. They didn't l. I was on the phone with them for two days crying stressing because I had to be at the hospital yet I was too scared to leave my mum incase she had an emergency(wheelchair,) my child was at school and anyone that was reliant on me could not make contact with me for two days. I couldn't even ring Vodafone cos I didn't have a phone. Please remember that this was not for late payment I always paid on time for about 18 months at $65. In the end I went to office works bought a phone, rushed to the hospital and my auntie died 1 day later. They knew my auntie was dying yet they refused to let me keep my loan phone for an extra day. I missed my auntie being conscious. Doctors tried to ring me and they even wrote me a supportive letter as to what their actions caused me. I was a mess. I never got to say goodbye and I still Hate vodafone for their actions. There!!!! Honest review done on a greedy company.
Customer for 13 years
I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely
Top Services from Vodafone Technical Support
I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!
you are a cash cow
The Voda network in high density areas work - not well but works.
My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.
Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult
A pox on Voda
Super happy customer
I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.
Best provider by far
They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them
Our experience for over 20 years with Vodafone staff is always 100%. I have to be fair & say that in the past the infrastructure needed urgent upgrades where it all happens & I welcomed it with a smile the great improvements. My recent contact that we had in-store at Westfield-Belconnen in Canberra was most pleasant experience. The store manager & his assistant was most helpful noticing us outside the store 30 minutes past closing hours. He approached us & offered to let us in to sort our 4 old SIM cards to 4 new ones for us to be ready for 5G....Both males where very professional not pushy into anything that we didn’t need. They both assisted in setting up plus activating our 4 devises. This was our first experience in store & must say it was most pleasant experience. We generally deal with Vodafone over the phone with staff in India who are as equally pleasant & knowledgeable. Well done Vodafone for excellent training & selection of appropriate staff in your company. We are very happy customers.
Been a customer for years
Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.
Wonderful experience with call service
Being a Saturday, I was hesitant about calling and having to wait so long to speak to someone. To my surprise I was served by such a knowledgeable person who fixed my NBN connection quickly and sufficiently. Really appreciate this!
Call centre staff wonderful
I have been with vodafone for well over a decade. The call centre staff have always been wonderful to me when I have a query. I just want to say thank you to them. I am loyal to vodafone because of you.
Used to be great. Not anymore
I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra
Taking money without permission.
I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.
Excellent in every way!
I went in and spoke to a representative Danny Elle at Colonnades South Australia.
She answered every question and wrote the answers down for perusal later.
Very helpful, why would you want to get a phone from anywhere else.
I moved to Thursday Island in November 2020, where there is no vodafone coverage. I was on $45 plan plus iPhone paying monthly. Vodaone let me have $10 plan just to let me keep the excising Vodafone number and paying the iPhone monthly.
I started to use a Belong sim card in Thursday Island. Every month Vodafone changed my plan from $10 to $40 lite plan(not sure the name of the plan). Every month I called Vodafone and they just changed it back to $10. In January or February 2021 same thing happened to my vodafone bill, so I called Vodafone ag...ain. Vodafone telephone operator from India told me that I have been calling from Vodafone to some other numbers every month and they can trace them. They won't change my plan back to $10. I thought that was very strange because my iPhone didnt have the vodafone sim card. There is no way that I could make a call from Vodafone number. No matter how I explained to the vofafone operator, they kept saying that I had to pay $40 lite plan from now on. There is no vodafone coverage in Thursday Island. How can I get benefit from $40 vodafone plan. I am using $10 Belong sim card and I cannot use Data, I am only able to make a telephone call from Belong number. It was so frustrating to talk to Indian operators. In the end I decided to cancel the vodafone and just pay the remaining balance for my iPhone. I called for the 3rd time to vodafone to cancel my contract, the guy from cancelling team suggested that he will bar the usage of my vodafone number so that there is no more mysterious usage on my vodafone number.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
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