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Vodafone

Vodafone

1.5 from 2,630 reviews · View Statistics
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Reviews

1.1
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Overcharged long time customer

published

Updated my phone in 2019, added a I pad that I canceled before receiving , it was supposed to be canceled 19 months later I find out I have continued to be charged for iPad and NBN plan 3 calls later still waiting for a promised call back and refund that is substantial !!! No response but I keep getting txt for rating customer service ? Up your game call me as promised and give me a refund !

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationKwinana
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Riza
RizaPerth, WA

Good costumer service

published

I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good

Value for Money
3/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Plan TypePost-Paid with Phone
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month15 GB
Store LocationWillaton
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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