Not very good for royal customer.
I am with Vodafone form 2007, nearly 15 years, a royal customer, even if my wife said there is better plan with another service provider, I always refuse to switch.
In July 2018, I joined $40 plan, 40G data for 12 months, after expiry, they didn't call me and provide a new plan, I supposed I will automatically roll into a new plan with 40G data but reduce speed after 40G.
Last month, there was issue with WIFI for a couple of days, and I was using mobile to watch movie online, I got an message for 85% data used up, I didn't read in ...detail and didn't paid much attention, then I got the bill for $120, $5 for per G data I used which after 40G. I called their customer service, they are willing to provide $40 discount on the condition that I signed another 12 months contract with them. I told customer service I am with them for 15 years, but they still refused to waive the extra $80, pointing that it was my mistake I didn't read the message in detail.
I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally
loyal customers should be rewarded. not other way around
i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.
loyal customers should get at least same deals as new customers … AT LEAST .
great provider for NEW CUSTOMERS ONLY .
Vodafone Marion Westfield SA simply woeful -- never again!
On 29 May 2021 I spoke with someone at Vodafone online support staff on a problem with a small white simacrd-driven modem who lights work intermittently during the day or not at all until night time. Which means during the day I have to keep checking the modem is still working. He advised me to approach Vodafone Westfield Marion. On 3 June I did. The lady who served me kept asking me questions that were irrelevant to my issues. Noting my frustration to explain to her in clear and succinct English, she finally tweaked. But then told me to bring ...the modem in and a technician will look at it in five to ten days. It's still under warranty until Dec '21. Why was she so hard of hearing in the first place? Seemed to me she was trying to fob me off, perhaps to get back to her social media on her phone, as was another of her colleague next to me fixated with her social media on her phone. Does anybody at Vodafone work any more? Or are they incapable of listening to customers' qualms? Is this why so many people get frustrated with shop assistants because they have zero listening skills but are quick to mouth off inanities and irrelevancies? I should just be given a new modem for the old one and not be told it'll take up to two weeks. No questions asked for a loyal customer, which obviously means nothing to Vodafone. Well keep on flicking your social media on your phones. That's more important than earning a wage the right way.
pretty bad since TPG merger
Coverage was average, no dropouts but generally pretty slow for my area (Sydney metro). Bought into a prepaid special intro offer that promised data rollover, bonus data and a discount for first 3 renewals - this was not honoured, charged me full rate on the first renewal & no data rollover. Staff picked up the error but only offered extras credit if I renewed at full price again. nah..
Terrible mobile data
Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
When signed plan, have to pay even I don't use it
Vodafone is treating customers with suspended service.
I signed contract for more than 12 months month-to-month contract and I called them to hold service for 1 month due to traveling. First call the guy said can only suspend since the starting of next bill the 1st Feb for my bill and have to do at least 1 month March, while I travel on 19 Jan and back 22 Feb. I ask is there other option? He said no. Until I raised my voice and say why I could do that before with another number service and now I have to pay for everything even I don't use it. T...
I found the same plan for less than one third of the Vodafone!!!
Really unhelpful store staff, just think about selling not helping.
Happy that leave my previous plan after three years.
Not as happy as I thought Id be
Is not the best service! I get little to no service in my house and customer service team sound like they read everything off a manual!
They continually tell me for 4yrs that they are fixing or putting up a tower in my area and my service will improve. The service has never improved. We are looking around for another service as its pointless paying for something that I never get to use!
Vodafone service and coverage getting worse
It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.
The coverage is getting worse
Vodafone was okay but the network is getting worse. I can not even get a 4G network consistently. After this sim plan contract finish will definitely move to other service provider
Sales staff was good but coverage @ WA bad
Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(
At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers
Incentives to join. Lock in customers. Then rip them off
Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.
Customer service is bad
I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
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