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Vodafone

Vodafone

1.6 from 2,488 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 2 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
Aspasia panousakis
Aspasia panousakisMetropolitan Adelaide, SA
  • 2 reviews

No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.

published
Value for Money
1/5
Product Quality
5/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Gavin
Gavin
  • 25 reviews
  • 16 likes
  • Verified

I never pay my bill late but they send threatening emails!

published
Value for Money
4/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Nudge
NudgeSouth East Queensland, QLD
  • 6 reviews

you are a cash cow

published

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$147.00
Included Data per Month15 GB
MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA

Overcharged long time customer

published

Updated my phone in 2019, added a I pad that I canceled before receiving , it was supposed to be canceled 19 months later I find out I have continued to be charged for iPad and NBN plan 3 calls later still waiting for a promised call back and refund that is substantial !!! No response but I keep getting txt for rating customer service ? Up your game call me as promised and give me a refund !

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationKwinana

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Luke
LukeGreater Melbourne (Outer), VIC
  • 3 reviews

Used to be great. Not anymore

published

I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Anthony
AnthonySydney, NSW

Taking money without permission.

published

I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$30.00
Mobile Phone Service Providers

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Y Ross
Y RossFar North Queensland, QLD
  • 2 reviews

Terrible experience

published
Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month0 GB
Paul
PaulCanberra 2600, ACT
  • 7 reviews
  • 3 likes

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
3/5
Product Quality
2/5
Customer Service
3/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
sick of scammers
sick of scammersAustralian Capital Territory
  • 5 reviews
  • 2 likes

Can't get a straight answer!!!

published
Value for Money
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month50 GB
Mobile Phone Service Providers

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Prakash
PrakashGreater Melbourne (Inner), VIC

Bad experience

published

Very poor network service , Need to improve Your network quality. I have very bad experience with vodafone.please provide quality service to your customer. Very very bad experience with vodafone thanks.

Value for Money
3/5
Product Quality
2/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$60.00
Included Data per Month100 GB
Store LocationVIC
Alison
AlisonGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst wait times to get customer service I've ever dealt with!

published

Currently on hold to Vodafone and have been for 1 hour and 50 minutes (and counting). Ive been with them ever since 3 brought them - like way back in 2013 I think - TBH never had any issues. So happy with everything, customer service, internet service, price.
That has all changed in the past week since my NBN connection has just been dropping out. Ive called 4 times (all over an hour wait time + today - which is still pending but on the verge of 2 hours waiting on hold) Im a calm and polite person but anyone waiting this long for an issue which has still not been fixed after 5 calls would drive anyone crazy.
Just not good enough - and stop blaming corona for your slack customer service issues - lift your game Vodafone!

  • Thumbnail
Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$134.00
Included Data per Month10 GB
Store LocationEastland

Decent Provider but Retail Staff Cons you!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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