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Not very good for royal customer.
I am with Vodafone form 2007, nearly 15 years, a royal customer, even if my wife said there is better plan with another service provider, I always refuse to switch.
In July 2018, I joined $40 plan, 40G data for 12 months, after expiry, they didn't call me and provide a new plan, I supposed I will automatically roll into a new plan with 40G data but reduce speed after 40G.
Last month, there was issue with WIFI for a couple of days, and I was using mobile to watch movie online, I got an message for 85% data used up, I didn't read in ...detail and didn't paid much attention, then I got the bill for $120, $5 for per G data I used which after 40G. I called their customer service, they are willing to provide $40 discount on the condition that I signed another 12 months contract with them. I told customer service I am with them for 15 years, but they still refused to waive the extra $80, pointing that it was my mistake I didn't read the message in detail.
No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.
My son has Been with vodafone for 3 years( against my will). Today Optus gave him a better deal for a new phone and plan according to his credit rating. He has never missed or have been late with a payment with Vodafone. They were offering him $10 for his phone as trade in.(worth $400 today, Big insult). With Optus He got to keep his old phone, Upgrade to a better one on a similar plan as Vodafone, for a much cheaper rate. I never thought he would leave Vodafone, but today he realised that customer loyalty means jack to Vodafone once they ...get your money!!! What's worse he offered to pay out the last 2 months of his contract to get them off his head and they wouldn't let him pay for it on the spot. He has to wait to be billed. I don't understand. Anyway no skin off his nose as his reception is better now. He noticed the difference almost instantly. His monthly costs have reduced and he is a Happier customer now that Optus went out of their way to take his business. Vodafone when are you going to learn that you need to look after your customers. You need to stop assuming that they won't leave. I was with Vodafone for years. Their actions were barbaric. I won my case, through the ombudsman and my 3 year contract was terminated without penalty after 18 months. That's how barbaric they were in my situation. I think I was the only person in Australia that had their service terminated without incoming call only option. I wasn't late with payments. Totally up to date My phone got stolen and was insured and they gave me a loan phone waiting for my insurance to pay me out and get another phone through Vodafone. They disconnected my loan phone before I could get my replacement and left me with no phone for 2 days. They refused to budge and reconnect it. So I refused to return the loan phone. I'm a carer for my mum. She was in a wheelchair. My auntie was in hospital dying, her doctors had my number as first point of contact for her. They could not call me. Vodafone realised their mistake and said they would reconnect my loan phone. They didn't l. I was on the phone with them for two days crying stressing because I had to be at the hospital yet I was too scared to leave my mum incase she had an emergency(wheelchair,) my child was at school and anyone that was reliant on me could not make contact with me for two days. I couldn't even ring Vodafone cos I didn't have a phone. Please remember that this was not for late payment I always paid on time for about 18 months at $65. In the end I went to office works bought a phone, rushed to the hospital and my auntie died 1 day later. They knew my auntie was dying yet they refused to let me keep my loan phone for an extra day. I missed my auntie being conscious. Doctors tried to ring me and they even wrote me a supportive letter as to what their actions caused me. I was a mess. I never got to say goodbye and I still Hate vodafone for their actions. There!!!! Honest review done on a greedy company.
I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally
loyal customers should be rewarded. not other way around
i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.
loyal customers should get at least same deals as new customers … AT LEAST .
great provider for NEW CUSTOMERS ONLY .
you are a cash cow
The Voda network in high density areas work - not well but works.
My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.
Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult
A pox on Voda
Vodafone Marion Westfield SA simply woeful -- never again!
On 29 May 2021 I spoke with someone at Vodafone online support staff on a problem with a small white simacrd-driven modem who lights work intermittently during the day or not at all until night time. Which means during the day I have to keep checking the modem is still working. He advised me to approach Vodafone Westfield Marion. On 3 June I did. The lady who served me kept asking me questions that were irrelevant to my issues. Noting my frustration to explain to her in clear and succinct English, she finally tweaked. But then told me to bring ...the modem in and a technician will look at it in five to ten days. It's still under warranty until Dec '21. Why was she so hard of hearing in the first place? Seemed to me she was trying to fob me off, perhaps to get back to her social media on her phone, as was another of her colleague next to me fixated with her social media on her phone. Does anybody at Vodafone work any more? Or are they incapable of listening to customers' qualms? Is this why so many people get frustrated with shop assistants because they have zero listening skills but are quick to mouth off inanities and irrelevancies? I should just be given a new modem for the old one and not be told it'll take up to two weeks. No questions asked for a loyal customer, which obviously means nothing to Vodafone. Well keep on flicking your social media on your phones. That's more important than earning a wage the right way.
Such a waste of time
I bought a prepaid sim card for a new business number and tried THREE times to activate it from my mobile, and TWICE from my laptop and it wouldn't process. This is taking up much valuable time that I don't have to spare. I then call Vodafone to try help me, I was passed along 3 times until I could actually get someone to help me. I had to repeat myself several times to the operator and just got so frustrated for wasting my time I've decided to go with another provider. No business with Vodafone again.
Thanks for making me realise you're not w...
pretty bad since TPG merger
Coverage was average, no dropouts but generally pretty slow for my area (Sydney metro). Bought into a prepaid special intro offer that promised data rollover, bonus data and a discount for first 3 renewals - this was not honoured, charged me full rate on the first renewal & no data rollover. Staff picked up the error but only offered extras credit if I renewed at full price again. nah..
Overcharged long time customer
Updated my phone in 2019, added a I pad that I canceled before receiving , it was supposed to be canceled 19 months later I find out I have continued to be charged for iPad and NBN plan 3 calls later still waiting for a promised call back and refund that is substantial !!! No response but I keep getting txt for rating customer service ? Up your game call me as promised and give me a refund !
Terrible mobile data
Had been with Telstra for a year and had had no problems switched to Vodafone and have had so many problems. The first problem was trying to transfer my number it didn't work. This was kind of the other providers problem but still. The coverage has been terrible compared to Telstra I'm in the middle of a town and there 1 bar. There was also a network outage for a few days. Not very happy with them will be switching back to Telstra.
Used to be great. Not anymore
I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra
Taking money without permission.
I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.
I moved to Thursday Island in November 2020, where there is no vodafone coverage. I was on $45 plan plus iPhone paying monthly. Vodaone let me have $10 plan just to let me keep the excising Vodafone number and paying the iPhone monthly.
I started to use a Belong sim card in Thursday Island. Every month Vodafone changed my plan from $10 to $40 lite plan(not sure the name of the plan). Every month I called Vodafone and they just changed it back to $10. In January or February 2021 same thing happened to my vodafone bill, so I called Vodafone ag...ain. Vodafone telephone operator from India told me that I have been calling from Vodafone to some other numbers every month and they can trace them. They won't change my plan back to $10. I thought that was very strange because my iPhone didnt have the vodafone sim card. There is no way that I could make a call from Vodafone number. No matter how I explained to the vofafone operator, they kept saying that I had to pay $40 lite plan from now on. There is no vodafone coverage in Thursday Island. How can I get benefit from $40 vodafone plan. I am using $10 Belong sim card and I cannot use Data, I am only able to make a telephone call from Belong number. It was so frustrating to talk to Indian operators. In the end I decided to cancel the vodafone and just pay the remaining balance for my iPhone. I called for the 3rd time to vodafone to cancel my contract, the guy from cancelling team suggested that he will bar the usage of my vodafone number so that there is no more mysterious usage on my vodafone number.
Mobile coverage far worse than Telstra
Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast
After sales assistance? Not received
After two years, I decided to return to Vodafone as a telephone operator. I specify that with the previous provider (Kogan mobile) I had a great time, spending half. However, having purchased a smartwatch, Kogan does not offer the possibility of combining it with the phone to use it independently. So after some research, Vodafone was offering the best price between Optus and Telstra. As soon as the rechargeable plan was activated, the website and the app did not recognize my phone number. After three weeks of waiting and calling customer suppor...t every 48 hours (following their directions), the problem did not go away. In the three weeks of requesting assistance, no one from Vodafone Australia contacted me trying to find a solution. I, therefore, decided to activate Optus.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
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