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Vodafone

Vodafone

1.6 from 2,488 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

1.4
89 reviews
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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 2 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA
Nhung T.
Nhung T.Sydney, NSW

When signed plan, have to pay even I don't use it

published
Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
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Vodafone service and coverage getting worse

published

It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month20 GB
Mo
Mo
  • 4 reviews
  • 7 likes

Customer service is bad

published

I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month15 GB

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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