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Vodafone

Vodafone

1.6 from 2,443 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Nudge
NudgeSouth East Queensland, QLD
  • 6 reviews

you are a cash cow

published

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$147.00
Included Data per Month15 GB

Overcharged long time customer

published

Updated my phone in 2019, added a I pad that I canceled before receiving , it was supposed to be canceled 19 months later I find out I have continued to be charged for iPad and NBN plan 3 calls later still waiting for a promised call back and refund that is substantial !!! No response but I keep getting txt for rating customer service ? Up your game call me as promised and give me a refund !

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeYes
Store LocationKwinana
Luke
LukeGreater Melbourne (Outer), VIC
  • 3 reviews

Used to be great. Not anymore

published

I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Anthony
AnthonySydney, NSW

Taking money without permission.

published

I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$30.00
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Y Ross
Y RossFar North Queensland, QLD
  • 2 reviews

Terrible experience

published
Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month0 GB
Paul
PaulCanberra 2600, ACT
  • 4 reviews
  • 1 like

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
3/5
Product Quality
2/5
Customer Service
3/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
sick of scammers
sick of scammersAustralian Capital Territory
  • 5 reviews
  • 2 likes

Can't get a straight answer!!!

published
Value for Money
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$35.00
Included Data per Month50 GB

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Alison
AlisonGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst wait times to get customer service I've ever dealt with!

published

Currently on hold to Vodafone and have been for 1 hour and 50 minutes (and counting). Ive been with them ever since 3 brought them - like way back in 2013 I think - TBH never had any issues. So happy with everything, customer service, internet service, price.
That has all changed in the past week since my NBN connection has just been dropping out. Ive called 4 times (all over an hour wait time + today - which is still pending but on the verge of 2 hours waiting on hold) Im a calm and polite person but anyone waiting this long for an issue which has still not been fixed after 5 calls would drive anyone crazy.
Just not good enough - and stop blaming corona for your slack customer service issues - lift your game Vodafone!

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Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$134.00
Included Data per Month10 GB
Store LocationEastland

Decent Provider but Retail Staff Cons you!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Mobile Phone Service Providers

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Carmel J
Carmel JMetropolitan Adelaide, SA

Their negligence cost a disabled person her brand new IPhone 11

published
Value for Money
1/5
Customer Service
2/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Plan Cost per Month$45.00
Store LocationVodafone Marion (Upstairs)
Anna M.
Anna M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

It's ok

published

It's ok but I won't suggest to another member of my family because they're charging too much and even didn't explain or refund me. When I call asking lots of question, It just waste of my time.

Value for Money
2/5
Customer Service
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month6 GB
Store LocationHighpoint
V.conn
V.connSydney, NSW
  • 19 reviews
  • 13 likes
  • Verified

Need better customer service

published

Generally Vodafone’s okay however when there is an issue I have to speak to someone who cannot speak English, so I can never get an answer to my problems and nothing every gets fixed.

Value for Money
4/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Mobile Phone Service Providers

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Don’t trust roaming

published

I was led to believe that roaming allowed you to use your phone as if you were in Australia, however please be aware that you don’t get voicemail message notifications nor can you access voicemail as you would in Australia.
I missed very important messages when I was away - very frustrating that I wasn’t notified.

Value for Money
2/5
Customer Service
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Emanon01
Emanon01Greater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 7 likes

Customer Service poor experience

published

Pros:
- $5/day Roaming has been great.
- Vodafone App when it works
Cons:
- customer service has been terrible on more than 1 Occassion where I have been told to hold for long periods and not fully getting the answers I had been looking for.
- remote mobile coverage
- App temperamental.
- retail stores only interested in making a sale.

Vodafone is a safe bet but for a loyal customer like myself no real benefits and is best to see what all telecommunication companies are doing. Combining NBN with all mobile services works out really good.

Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo

Not the Vodafone of yesteryear

published
Value for Money
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationOnline

Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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