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Vodafone

Vodafone

1.5 from 2,533 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$39.00
Included Data per Month40 GB
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Aspasia panousakis
Aspasia panousakisMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.

published
Value for Money
1/5
Product Quality
5/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
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Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
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Nudge
NudgeSouth East Queensland, QLD
  • 6 reviews

you are a cash cow

published

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$147.00
Included Data per Month15 GB
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MXSB
MXSBMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Vodafone Marion Westfield SA simply woeful -- never again!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Store LocationMarion Westfield SA
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Luke
LukeGreater Melbourne (Outer), VIC
  • 3 reviews

Used to be great. Not anymore

published

I've been a Vodafone customer for over 15 years. Used to have fantastic customer service but now it's very bad.
Phone calls break up/drop out often.
Data is good then drops off. I would call and complain, data would be good again then pan off. Constant battle.
I have now changed to Telstra

Value for Money
3/5
Customer Service
1/5
Local Reception
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Anthony
AnthonySydney, NSW
  • 2 reviews
  • 1 like

Taking money without permission.

published

I added my card details to make recharging quicker. But Vodafone started taking money out automatically. I called them to ask why and the guy in India? said I had done it myself. Which I hadn't. Then he rudely suggested that I should "try" listening to him. As if I hadn't been ?!?
I have had little trouble with Vodafone in the past. Unless I travelled interstate, then service was different.
Just be careful adding a card to make things faster. They will take your money without asking.
Kind regards. Anthony.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$30.00
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Y Ross
Y RossFar North Queensland, QLD
  • 2 reviews

Terrible experience

published
Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$10.00
Included Data per Month0 GB
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Paul
PaulCanberra 2600, ACT
  • 7 reviews
  • 3 likes

Mobile coverage far worse than Telstra

published

Planning on switching my mobile phone service back to Telstra as the mobile coverage is pretty poor. Lots of areas with no coverage. SOS only.
The broadband though is very fast

Value for Money
3/5
Product Quality
2/5
Customer Service
3/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Mobile Phone Service Providers

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Alison
AlisonGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst wait times to get customer service I've ever dealt with!

published

Currently on hold to Vodafone and have been for 1 hour and 50 minutes (and counting). Ive been with them ever since 3 brought them - like way back in 2013 I think - TBH never had any issues. So happy with everything, customer service, internet service, price.
That has all changed in the past week since my NBN connection has just been dropping out. Ive called 4 times (all over an hour wait time + today - which is still pending but on the verge of 2 hours waiting on hold) Im a calm and polite person but anyone waiting this long for an issue which has still not been fixed after 5 calls would drive anyone crazy.
Just not good enough - and stop blaming corona for your slack customer service issues - lift your game Vodafone!

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Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$134.00
Included Data per Month10 GB
Store LocationEastland
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Decent Provider but Retail Staff Cons you!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Nhung T.
Nhung T.Sydney, NSW

When signed plan, have to pay even I don't use it

published
Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
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Mobile Phone Service Providers

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Hasitha
Hasitha
  • 2 reviews
  • 1 like

Vodafone service and coverage getting worse

published

It used to be very good. In fact I was with Vodafone for almost 10 years. However, i started experiencing network issues since last year even in city limits at times. The quality of sales calls have also dropped significantly. They used to be very good in the past. I’m not sure what’s changed, but I’ve decided to look for other options. There are better deals and coverage, my wife was also with Vodafone and moved to Belong. They have much better coverage and value for money. I recommended Vodafone in the past. However wouldn’t be doing it any more.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month20 GB
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Anna M.
Anna M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

It's ok

published

It's ok but I won't suggest to another member of my family because they're charging too much and even didn't explain or refund me. When I call asking lots of question, It just waste of my time.

Value for Money
2/5
Customer Service
4/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month6 GB
Store LocationHighpoint
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V.conn
V.connSydney, NSW
  • 19 reviews
  • 13 likes
  • Verified

Need better customer service

published

Generally Vodafone’s okay however when there is an issue I have to speak to someone who cannot speak English, so I can never get an answer to my problems and nothing every gets fixed.

Value for Money
4/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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