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cheap. terrible support
Plans are decently cheap enough. Store service is ok but not always correct and accessories are too costly. Phone support is woeful with the answers being taken from the online help list
Customer Service poor experience
- $5/day Roaming has been great.
- Vodafone App when it works
- customer service has been terrible on more than 1 Occassion where I have been told to hold for long periods and not fully getting the answers I had been looking for.
- remote mobile coverage
- App temperamental.
- retail stores only interested in making a sale.
Vodafone is a safe bet but for a loyal customer like myself no real benefits and is best to see what all telecommunication companies are doing. Combining NBN with all mobile services works out really good.
Not the Vodafone of yesteryear
Me - existing Vodafone customer returning to the network after about 4 years.
TL:DR - avoid this company like the plague. Maybe better SLA for business customers but read carefully!
This is not the Vodafone I remember.
Ordered new plan and phone online - wait 5 business days with no contact to call and find my order was lost/stuck/not processed.
Lodge complaint - answered within 2 business days. Additional discount and data added for the trouble, phone arrives next business day.
Call and activate. Request number to bw ported. Get told will take 30 mins.
Nothing, so call the following business day (not including weekend) no port forwarding request lodged....
Sales staff was good but coverage @ WA bad
Sales staff was helpful and friendly.
Data coverage at Albany was bad. Most parts of highway was SOS calls. :(
At Denmark now , have 4g, 3 bars but download speeds are slow. Used Oz speed test and <3mbps
Not sure of other carriers
No signal and charged Porting Fee??!
Been with Vodafone 5 years. To me city & parramatta signals are not bad but once we go past Newcastle, impossible to get reception. I just ported and charged $8. I’ve ported my number at least 7 times and ONLY VODAFONE charged this ‘porting fee’
Incentives to join. Lock in customers. Then rip them off
Vodafone pay as you go gives 35Gb for $30 for the first three months. After that it is $25 for 10Gb, with no option to upgrade. The add-on data costs are $10/Gb (28 days). That’s gouging your faithful customers. I advise staying with them for three months and then changing networks. I checked my balance (1.6Gb left) and immediately received notification that I was below 100Mb (huh?) and then out of data. Their website on usage is glacial and tends to divert you to “special offers” which are unavailable to you. It gives usage packet size but not the time of usage. Their app doesn’t work at all on an iPhone X.
Customer service is bad
I just called them with an intention to upgrade my plan but the consultant I dealt with was so bad to the point where I was about to say forget about it!
He is very pushy to sell other products and if you say "No, Thank you".. voice changes to show disappointment.
Then ends with "If you agree now then you can't cancel.. yes or no?".. "I just want to hear YES or NO"
This is a very unprofessional attitude from a global company.
plans over still charging $80 for 12 gig
look service is fine data is slow during the day in the city same with most networks after work hours its fast again
what got me is i have been with them for 5 years bills all ways paid etc contracts over and plan doesn't get cheaper still charging $80 for 12 gigs i call and they said they Do not change your plan but now that i have called they can offer a cheaper plan no thank you i am going to another company.
how many people are over paying for a service that others charge for a third the price ?
Soo out of touch with small businesses !
I got into a contract and bought a phone as well. I was starting up a business. As any retail business there are 1000 things to do when you start-up. I received their Invoice , then when the direct debit was unsuccessful ( normal at the fitout stage) I started to be harressed by phone calls and messages every single day, from Day 1 after the direct debit failed! I called Vodafone and asked to pay in cash. They advised to go to one of theirs branches. I went to one of their branches (30 km away) and I was told they were not accepting cash and I ...had to pay by card ( pointless) or go to Australia Post and pay extra fees, then scan the receipt and send it to Vodafone !?? Are you guys for real??? Do you even understand how a small business operates and how much spare time do business owners have??? Unbelievable!!
Unless you buy one of the brand new phones outright for like $1000 or on a plan for over $100 a month, expect a 2 year wait from software updates. In fact you will probably have purchased a new phone before your current phone gets the update and said new phone will also face a 2 year wait for update. Why so slow?
I recently switched from Telstra to Vodafone.
I switched to a Vodafone plan recently as thought Telstra plans were too expensive. I kept my number and found the process of switching was very quick and simple. That is about the only good thing I can say. Since switching i’ve had trouble with voice quality of calls. Not a biggie. I can live with that. Internet speed has been ok most of the time. I can live with that. First real test of coverage failed. I can’t live with that. Only got as far as the airport and network performance was non-existent. While I don’t like paying the Telstra premium. I dislike even more paying for something that is unusable and useless to me. I’ll be going back to Telstra as soon as I can.
Not good enough
Didn't want to release my number so I could change providers and took forever to transfer my account onto my name staff were not helpful. But on the other hand I have been with Vodafone for a few years and this was the only yet the worst service I have ever received absolutely horrendous
Terrible advice from Vodafone
Attempted to set up a prepaid sim only to realise I don't have one of the 3 forms of ID
I don't drive, have never traveled overseas and do not possess a Medicare card.
When I rang customer service for help I was told I would need to set my account up in someone else's name.
that do me sounds like poor privacy practices.
No thanks Vodafone
Optus here I come
Nothings changed for the better
Transfer from Telstra as data caps were more generous and was quickly disappointed,network coverage in a capital city is shocking and network congestion meant some text messages took over a minute to send.happy to say Vodafone are no longer my phone carrier
So for some inane reason Ive been with Vodafone for years, hoping it would improve. Nope. I have next to no coverage in my house which makes it very hard to receive and make calls, obviously. As soon as this.cobtracts ends I'm switching. Ridiculous.
Buggy as hell network that loses 4g constantly
it was great for 1st month (I was getting like 150mb/s download at home). Their network is rubbish though. I wouldn't recommend it to anyone - in fact I spend a fair amount of time talking people out of Vodafone. Coverage even in Sydney CBD is extremely inconsistent and I simply cannot get ANY 4g on my train ride home. Lucky I'm on pre paid as I'd just hate to be locked into this rubbish. Going back to Boost with their Telstra newtork - it was way more consistent (plus they have 2/3 times data for same price as Voda now). Screw you Vodafone.
Great service...poor quality data.
Vodafone has a brilliant relatively quick service centre. The people who take a customers calls are fast, courteous, helpful and all of this geniinely so. Top Company for service assistance. I have a slight anger management problem when it comes to not receiving value for money and on paper. ..40 bucks for 35 days of 17gigs data and unlimited local and national calls with some international calls thrown in is a great deal...
Download speeds are fine, when net is working.
However...i use my data in conjunction with wifi so when the wifi isn't...
I spoke to a sales guy on the phone, and he sold me on 100 MBit NBN, but failed to mention that max I could get in my area was 40 MBit. After downgrading me it became apparent that the network feed was inferior, with failures to download email, and low-speed Netflix... I gave them the opportunity to rectify, but they just failed to do anything. So I canceled under my 30-day satisfaction guarantee.
I would be interested to see if they can fix it. Their mobile internet is great, but the NBN is FUBAR and slow (<30MBit). I've moved back to my old provider.
Vodafone - Honestly Never Again!
Mobile phone priced way high. Problem and issues with monthly billing cycle. Crazy for $$ money. Poor network service. Took my name spelling wrong & start billing me while I couldn't activate the account yet. Many more... Honestly never again.
Mobile coverage is good in major urban areas, but good help you if you need to make a call out of town (or even in a small town). If you need coverage out of the city be warned, but if your a city dweller they are ok
Poor mobile data
Boy am i sick of your variable mobile data access which drops out multiple times a day, for long periods. I have no intention of taking out another plan with Vodafone
New number is not new, they want an extra $20 to change it
When the 2G was turned off, my Father needed a new phone. We bought him a new phone. The SIM card was the wrong size but he still had $20 Vodafone prepaid credit and he had this phone number since 2000 when he was Telstra. He ported the Telstra number to Vodafone five years ago.
I told him to go to Vodafone because they would happily update his SIM and port his number, since he is already a Vodafone customer.
Unfortunately some kind of misunderstanding (even though the SIM has a Vodafone logo on it) the sales person put a new SIM with n...ew number (because Vodafone number) and said it would cost him $50, but they would only charge $30. He complained that he thought they would just be able to fix his existing SIM which had credit. They explained that he was getting the $20 back and only paying $30. So he tells me that getting a new Vodafone number is the best option for him and he is happy with their service. Next day there is an advert somewhere and it appears that the discounted $50 deal he got for $30 is actually the standard Vodafone $49 that was being offered to new customers for $29. So I sent him back to get his old number ported to his new SIM, but they could not find a way to help him. Obviously he is a low value customer. The biggest issue has been the constant text messages about failed banking transactions, debt collectors, urgent requests for him to update his details via link, etc. I suspected SPAM but some of the messages appear to be due to this number being very recently used by someone else (or someone else is mistyping their new mobile number).
I contacted Vodafone to pay off my handset to reduce my debt on the phone. Instead of increasing it by $50 per month which I requested ( including my normal bill) they have applied the WHOLE cost onto my bill. $892.00 later they want to put me on a payment plan to reduce it. Threatened me with cutting off my service when all I wanted to do was reduce the cost of my handset. Have spoken to 6 different people and have not been provided any solutions. Basically pay the whole lot, or be on a payment plan. I have paid for the whole thing, I know own...my phone and will not be renewing my service when I can get better deals elsewhere for less money and hassle. Feeling that i'm being punished for trying to pay off a bill earlier, you would think they would want that money sooner. Not happy with the service, wait times or how something so simple has become really expensive for me.
Threatening and disrespect
So basically i forget to turnoff my hotspot and the data runs about 16GB that day, and vodafone send me just one text message (they believe they sent 9 messages). I ask for advice that whether i can turn off the mobile data and just making phone calls, therefore there will be no extra charges in the next few days until reset. But they are keep pushing a deal of a $720 yearly plan to let me upgrade to solve the problem. Put simply, they believe either i upgrade to a $720 plan or otherwise i will get screwed if i keep using my mobile, and their w...ay of speaking with a customer is absolutely aggressive. When i ask whether the surcharge on that day can be offset, they threaten me and said "i can see you didn't pay your bill, and is already overdue for 1 day, but i paid just 10 min before i made a phone call. It looks like he want to say "you didn't even damn pay your bill, why looking trouble on me?" They said im speaking too fast, but they were talking like a bullet, and interrupt me many times before i want to say something which is absolutely non-professional and rude. Until i speak to the other operators said i want to cancel my vodafone contract, they willing to upgrade my plan for $45 a month. Have been with vodafone for 4 years, and that's what i get for paying over $60 every month
No Help With Premium SMS Fraud
The patronising and condescending attitude of the customer service people (Australian) who are there to help is laughable. I reported a fraudulent charge for a Premium SMS service I have never heard of or registered for. I spoke with an off shore consultant and had to SPELL every second word. I asked to be transferred to Australia and was told it was all my own fault! I am not an idiot and didn't "accidentally sign up to a gaming service" as the consultant suggested. They have offered zero assistance and told me to call the scammer's listed hel...p line. It's a SCAM!!! They are not intending to refund any charges or to publish a warning to customers on their website so I have reported the whole matter to the TIO (Ombudsman) "coincidentally", the day after I did that, I received a "special offer" for a discounted something or rather. Clowns.
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