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I am not satisfied, been with vodafone ever since and with a little problem they wont help you, you call them and you will pay more for waiting too long.
Lack of customer service.
I have been with Vodafone for over 20 years continuous .I joined when it was Bellsouth. I mean how many people now days stay with a company from the start. Why do they say they are giving me a special offer because of how long I've been with them then you see on TV or people tell you that they have it as well. Then
they say they will ring & they don't & you wait & wait week later you you ring & all the excuses why it didn't happen. Different department should of range me. I asked why is their no follow up to see if everything has been sorted ...
Overpriced and not great customer service
Was with Vodafone for about 6 years +. Left them in Jan after being disappointed with their pricing and lack of decent offers to existing customers. I found their service to be slow and often in my area I wouldn't get reception in my house (in the suburbs of Brisbane). I tried of their 'customer service' call centres calling me to try get me to stay with them or resign a new contract, particularly as the deals on the phone were always different.
The thing I hated most was getting '1GB of data added' when I went over my data - I only had...1GB of data, and used to sometimes run out just before the new data was due to start, and then they would top up a day before the new month and barely use 10MB., I said to them on facebook, why they couldnt charge me for the 10MB I used pro-rata etc. Anyhoo, they did that to me about 5 times and this was the thing that ultimately lost me as a customer. I believe they finally changed that policy, but it was too late. I left to go to Moose Mobile and loved them!
Recharge difficult & connection reliability also questionable
Numerous times I've needed to use the recharge service for internet/ data. It is very inconvenient in the middle of studying online to not have your mobile phone provider offer reliable & consistent recharge services. Always technical issues over the weekend when trying to recharge- to continue not only as as an online student who needs the internet, but as someone trying to get home on public transport & communicate whilst doing so. Too many times now
Very hit and miss with the customer service.
I purchased my iPhone 7plus through Vodafone a couple of months ago. I took it out of its packaging and turned it on only to find it had a permanent line across the screen and ended up malfunctioning. I returned it to Vodafone and was told to go directly to Apple who would replace it for me. I felt that this was not right however was unsure so made the trip to the Apple shop. They told me no, as I suspected it is Vodafone who need to replace this. I returned to the Vodafone shop and told the employee this and she said 'oh yes, we can return it ...for you'. Needless to say I was extremely annoyed. This experience and the way I was treated was upsetting so I decided to go in to a different store. The staff there were very helpful and explained everything clearly to me. It is this reason I have given them a 2/5. Very hit and miss with the customer service and staff knowledge of procedures.
Hard work to deal with them...
At first, the support representative didn't want to cancel a unused service. I was no longer in contract, it should have been easy.
They finally told me their department for cancellations wasn't open at this time - but strangely enough, were more than happy for me to transfer my contract to someone else (friend, family member, etc.) Funny how that works, isn't it?
The apparent problem I had with this seemed to confound the support person.
When I rang back during the hours they specified, I got another chap on support who finally decided to let me cancel... Excellent. I remained calm and it appears that got the job done. I thanked him for his time.
But then a month and a half later, I got another bill in the inbox (!)
Worst Coverage: Stinging Exit Fees
Postpaid plan. Great value - $57 monthly including up to 15Gb... but we travelled from Brisbane to Tassie (via Coast road) & back (via inland Hume Highway) and it didn’t matter which stretch of Highway, town or locality we went thru or stopped at, my mates Optus coverage was always at least 1 bar better, mostly 2 bars better and all too often they had some coverage while I had none... I reluctantly went back to Optus (Amaysim) for about the same price but my call quality and download speeds have improved dramatically. Then, after 8 months with Voda I got stung with $202 exit fee!
Bad customer service and misleading info
Very unssatisfied, with a 9GB sevice and an $80 plan plus handset x2 paying almost minimum of $400and a maximum bill of $600 why because everytime you go over 1gig $10. What is amazing even you used wifi at home and your mobile data is off and you still get charge. And when you pay the due for activation of service when you speak to another operator next day they said need to pay additional $$110 dollars in advance for the payment for next bill. I ask how can you pay service in advance when you haven’t used it yet. And still insist for you to...pay for it before they will activate the service. The guy that i spoken to earlier he said i only need to pay $560 which is overdue plus all the interest and all other fees. From one to another transfer the call reassure that it will connected and still have to repeat over and over. Its like paying $80 plan x 3 for a month. Calls etc and customer service are so rude. She could of have offer or ask any option to pay off the bill on a split payment in consideration for being with them for almost 8 years. It’s so ridiculous he even told me off and did sermon me for not paying and in fact its a lie telling i havent paid my bill for 6 months. And I said hello one month of being late i get barred telling nonsense of 6 months i havent paid. He didnt even apologise when he realised he is wrong. Now that im not with them even though they have good offer maybe because when intold them that almost 8 of my family have gone to another service provider cos their service terrible and expensive. The only thing i can say is make sure you check your bill and ensure that your getting the righ deal rather than paying so much for a crap service.
Poor coverage, plan
I was with Vodafone for more than 2 years. At that time I was in a 24-month phone plan, which was about $50 a month, and they deposited directly from my bank account.
The network was disappoiting. I lived in a populated area in Sydney. My location was supposed to be covered, but my phone could always receive no signal when I was in my home! I asked some friends, and found I was not the individual case - all the Vodafone users complained such issues!
Also, they will never let you that your phone plan was going to expired. If it did expire, th...
$40 SIM card package that didn't activate and you need to wait 24 hours to get resolved.
I perchased a $40 12.5GB SIM card for my phone to use while I'm back home in Sydney for two months and I went through the process of activating it and gave all my details and drivers lisence number and it didn't activate. I waited a day thinking it would and nothing happened I contacted them today and they said it was an issue from there side. And was told I needed to wait 24hours for the issue to be solved. I didn't buy the card to have to wait to use it. I needed it straight away! If I knew it would be such an issue I would have gone to a different company. And I bought the same card at the time for my parent. Such an annoying start to my trip.
be very careful and know your rights
a rep called me offering a super special. I could keep my $22 plan , extend for 24 months and get a free tablet with 3 gig of data.. a few times I asked are you sure I would not pay more than $22 to Vodafone per month total.. answer was yes... ok, that appears great.. of course I would do it... no.. it actually meant I would pay $22 for my phone plan and an extra $22 for the 3 gig with a free tablet for 24 months... I became suspicious after a day or 2 and rang Vodafone to cancel after confirming I would have to pay $44 per month total to Vodaf...one. they wouldn't let me cancel. point blank NO you are stuck with it.... my daughter then went to a store in the shopping centre and told them the story. the lovely lady actually fixed the problem saying that of course I could cancel within 7 days. NO FUSS.. she is the only redeaming feature that allows 2 stars.... so be very careful and know your rights...
The reliable of the nextwork coverage was neither good or bad. The services of the signals were terrible in regards to my area.
My plans is a postpaid account on the sim only contract and said it is no lock in contract but when I used it to the timeframe that my contract it wouldn't let me quit my service.
Service and customer rating is 1.5/10
I wish vodafone have to improve its services.
Not good. Don't recommend it.
Very unreliable. Doesn't work in most places. My plan is almost a rip-off as it almost never works. Usually when I use it it will stop working randomly and I am out in the open with no interference whatsoever.
Bad customer service
Everytime i ring Vodafone I cant understand a word there saying at all and im always say "pardin pardon i cant understand you
And when ive had someone that speaks a bit clearer well they just talked right over me and asking me the same question 4 or 5 times!! My plan is up soon n im dreading to call them
No overseas roaming
I landed at London's Heathrow airport and turned on my phone. There was no signal indicating that the phone was useless to use in the UK. But I was not to be without a phone. I went to a UK Vodafone shop and got a prepaid sim card. I was unable to top it up electronically because I didn't have a UK home address. So I just visited a UK Vodafone shop of which there are many in the UK and they loaded it for me and activated it for me too. It meant a changed phone number but at least I could arrange accommodation in advance and keep in touch with family back here in Australia.
I was on the phone to a help person she got very rude when we needed help or said we don’t understand or we can’t do this. I’m hoping most help people aren’t like this!
Not registered on network Frustrated customer
for a few hours now we are not able to receive any phone calls or make out calls or receive any messages on our vodafones. The person in the Indian call center was not very knowledgeable and could not tell me what is happening regarding the outages. Instead he kept telling me that we have no coverage were we life anyway....and told me to switch the phone on and off which I've done anyway. I'm frustrated and worried because nearly everything is going through my mobile phone and I have no idea what is happening. By the way the message on my phone reads Not registered on network.
terrible experience with privacy team
their privacy team charged to release my personal info which it should be free and took a month to send it to me
untrained stuff and unhelpful
Very bad service and unpromising policies
Staff in this outlet has very low level understanding of English. Went for earphone warranty and they said it can not be replaced without any convincing reason. Vodafone is actually pathetic in customer service and the way they charge extra for data is also totally unsatisfactory. Not worth recommending.
Why i got rid of vodaphone
Vodaphone sends me a text asking why I'm leaving them. It says pick from multiple choices. Ten Questions but the whole ten questions have the same multiple choices. Whats the point when I can not tell them in writing in my own words. Telstra gave me the chance to upgrade from my old iPhone 4s to an iPhone 6 at a good price owned out right and put me on a plan for $35. Only $5 more than my $3o recharge on vodaphone. The plan is only for 12 months than I can go back to my $30 recharge option. The phone $529 and some Telstra stores sold for $449. ...Good price for a good upgrade seeing we are on the old age pension. If vodaphone want good honest feed back it should let people tell them in their own words not pick from repeated same useless questions. After all we do give feed back by our own free will. When going online with vodaphone it is very slow. They throw bonus gigs at you but way too slow. If it was not for my wi fi connection to tpg hooked up to my phone the internet on my old phone would just take forever to respond. Ps I was with vodaphone ten years at least. In the end the product and price point were just not there. I'm not looking for $70 a month plans and $1000 outright phones just a good phone and deal.
Just don't try to leave or switch
Had been a Vodafone customer for more than 15 years and never had an issue or had to ring customer service
recently moved house and have no Vodafone reception (not their fault).
Rang customer service (CS) they were helpful and offered several possibilities to improve signal, None worked (not their fault).
Decided to change carriers (this is where things start to go downhill)
they ported my number straight away (took less than 30min) however when i tried to unlock my phone (which i purchased about 10 years ago) i had so much trouble.
I was on contract and had been a loyal customer with them for over 5 years.
Their customer service is consistently awful. It takes over 4 or 5 different calls to different representatives to finally have someone listen to you and treat you like a human person. Once this FINALLY occurs, you've got a 50/50 shot of them actually deciding to help you or not.
The service itself was fine, but with customer service this rotten you're better off going with anyone else; STAY AWAY
Worst Customer service
Today Vodaphone called me to improve my services and changing my plan, the quality of the line was bad and the lady another side of the line couldn't hear me and instead of letting me go to work she insists on continuing. Then she starts asking private questions tell me your pin, which countries you are calling to. I told her that I'm in the office and it's not a good time instead she was YELLING at me I told you which country you are calling to.
Well, that's not a good way to improve quality, I was a happy customer till now.
I had few issu...
Best if no others
If you love International call
I would say optus is perfect because they give more optional unlimited or huge minutes to call overeas. Like to call bali
Vodafone made trouble for me financially but I'm still using that
I'm not happy with them because they never helped me but they put default for my credit file for very little money
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