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Worst reception in countryside
Don't get Vodafone if you go to the countryside or if u are living there, don't get reception, if you are luck can get a bit.
Gers worse and worse in manly , sydney
For the last 4 months the internet in manly provided by Vodafone ranges from very bad to moderate. Last year was good but after I updated my contract the service is very disappointing. I have called the custorem service 5 times and after every call it was ok for 24 hr. Weekends when you need the internet the most are the worse. 4 months ago I was informed that there are some technical issues but come on!!!! What a excuse!!!
Not recommending. I am on contract 12 months. Mobile 12 GB a month. You do not need this much cause the internet speed is so slow you never use it.
Beware of exit fees
Just finished our 2 year plan.
Now informed will be charged a 50% plus $5 of monthly charge to exit the plan,
even though the 2 years are finished.
Only carrier I know who does this extra charge.
I am not being heard and am left with no mobile phone as a consequence
Despite friendly staff in the Grand central store Toowoomba, I have now effectively been without a viable phone since I purchased a Sony Xperia phone on 8th February. I explained I needed a reliable phone as a woman travelling alone extensively overseas. The battery would not remain charged even over a normal nighttime. The store was good in that they acknowledged the faulty battery and that it was not fit for purpose by replacing it up to three times with another Xperia. In the interim while waiting for replacements I would be without a mobile...- about a week each time. I clearly indicated on the second and definitely by the third that I no longer wanted a Sony Xperia as it clearly was not fit for my purpose. I could not have a phone that would have a flat battery in less than a day of travelling. I requested that I be able to instead have a replacement of another in-store brand and pay any difference. Instead all the store will do is continue to offer me a Sony Xperia 4th one now, when I have clearly stated it is not fit for my purpose, I do not want it and I want a simple replacement with another brand. No one out of pocket it is now 2 months and on going. I think I will be a woman travelling alone with no phone. I am not heard and the legal obligations for consumers is not being observed here. In tears...
Good phone but terrible service at shop in Caloundra.
I went to Vodaphone shop with problem with my 7. It makes loud noise every hour, and other stuff. The customer service man couldn't have cared less!
No reception and I work at the edge of the city
You would think that reception might be reasonable as I work at a Melbourne hospital precinct at the edge of the city. The next day at work with the new sim, I was surprised that reception was already down to 1 bar. Inside the building signal was mostly non-existent or so weak that conversation was garbled. Contacted Vodafone who informed me a planned outage would be fixed in 5 days. However during that time and for that month, reception strength has remained at 1 bar around the building and remains non-existent in my office. Another call to V...odafone escalated it further - " there will be upgrades happening in the next 2 month". Vodafone may as well have bots repeating these canned response which are meant to entice you to stay. Guess what I will be doing to ensure my phone works as it should.
Crap crap crap
Vodafone used to be a top company! Until all the sudden i can't get a decent reception in my own home and can't connect to my internet. Even my 3G data was so slow that i couldn't load anything up! This entity has gone down hill... And i won't be renewing that is for sure.
Do not trust the sales operators!
I was informed by the sales operator that he could match the online offer and give me an extra small discount if I organise my phone plan with him. I only received half the Qantas Frequently flyer points. Not the amount stated in the online offer. I called up and after a half hour wait, I was informed the balance would follow. Still nothing. What a bunch of liars.
Seriously VODAFONE, your Customer Service is very disappointing/lousy! You kept putting me on hold, transferred my call to different departments, and the ending? No solution!!! Do not give assurance to your customer if it is not true! That is deceiving! And GREAT JOB Customer Service! MY 1hr and 20mins (to be exact) was just wasted!!!
Vodafone's extremely cheap, now I know why. Terrible network reliability and speeds, probably one of the worst websites I've ever used, it's always down for maintenance. Value for money is ok, customer service is decent for anything non technical (account problems, online payment issues ect). Reception is terrible, an average of 1 to 2 bars maximum on 4G (3 to 4 bars with telstras 4G). I've been with Vodafone for over 10 years with no problems, but since using my phone for more online activities, Vodafone's flaws have become really apparent. Save yourself some time and hassle, pay a bit extra and go for telstra.
Have signed a contract with Vodafone for almost 2 years now and they provide the decent data reception. Although, I have been charged $10 additional to my usual bill of $87 every month which is ridiculous considering I check everyday for my remaining data, turning it off whenever it reaches 200mb or less. The remaining data level in the Vodafone app is completely unreliable, updating itself every 24 hours and the alternative method of checking through texting 1315 always states a false number causing you to go over your real limit. I will never a contract with them again and would rather go with virgin mobile.
Unlimited calls India
I am not happy from Vodafone because they are not giving unlimited international calls that's why I m going for boost because they are giving unlimited international calls with 40$
If Vodafone can give me unlimited calls to international I can keep Vodafone
Poor Customer Service.
Used to have a number of plans with this teleco. Including 2 mobiles and 1 mobile broadband wifi a/c after fullfilling 2nd 2 year contract with mobiles they failed to offer anything else which was even close to the current plans we had- so we went elsewhere, this left us with just our mobile broadband and after switching to the NBN - as vodafone doesn't offer and NBN plans, cancelled our broadband with them- so I thought but received a bill 8 weeks later!!! For the billing period after the one I had cancelled! They simply refused to admit it ...was their fault and best they could do was 'reduce' the bill, needless to say that the account was inactive for 2 months! Pretty disappointed! And unprofessional for such a large company! Gee Vodafone pick up your act- plenty more telecos out there that are willing to look after their customers!
Worst Customer Care
Worst customer care!!! I have been with Vodafone for longtime (appr 14 years), I have three number on post paid with them. My last two years plan is $40.00 plan, which plan included $400.00 value Standard AU and International Talk & Text dan 500 MB data. Mainly used for international calls and had around 150 minutes for the country I mainly called. My first number‘s plan will end in December 16, I approached their CS discussing to upgrade my phone with the same plan. They said I can upgrade the handset but can not keep my existing $40.00 plan, ...I have to sign with a new $40.00 plan plus handset installment, where the inclusion only Standard AU talk/text and 1 GB data NO international Talk. I gave them a comparison from their competitor with the same handset and same plan $40.00 + $0 Upfront the plan inclusion Unlimited Standard National Calls & Text $50 Standard Int’l Calls & Text 1gb Total Data 500MB + 500MB bonus. Vodafone is $7 more expensive. They could not even MATCH the plans of other providers. So I decided to move all my number to other provider. The company really knows how to fool people and make money. They won’t look after you, no matter how long you’ve been with them. See you Vodafone; you are not the only one in the market!!!!
THE WORST APPLICATION AND WEBSITE
Vodafone is good in customer service. Indians are trying to make you happy overtime you call them .
Problem is their website and phone application. You can't download old bills from internet, wait for minutes to access application. Their IT team needs to be sacked and develop new website and application... that is usable!
Note 7 return
An attempt to return my (explosive )Samsung Note 7 to Tweed Mall was unsuccessful after two attempts and a phone call to their 1333 customer support number.
When I was finally able to speak to a person on 1555 she was the wrong person.
A second call resulted in a lady who told me to return to the Tweed Mall store and that she would leave a note on my account to allow me to leave the phone for a full refund.
The Tweed Mall store, where I bought the phone, told me that I would have to take the phone to Robina ???
Although a long term Voda...
Worst website ever/connection always slow at certain times of the day
I have never had so many issues with a website in my life. Every second day it's down, which is a nightmare when you need to check your download limits. Seriously, I would expect an internet service provider to actually have a decent website. The other problem is that during the after work hours the connection is sluggish. I'm in Narre Warren so it's not like I'm in the middle of nowhere. I honestly got a better connection in Numurkah. There are far better deals out there now anyway. Once my contract is up I'll be switching. Very disappointed.
Stealing from customers won't make you rich.
Bad customer service, as well they are so quick to charge you extra but take forever to fix issues.
Misinformation regarding coverage
Internet ok. Phone out ok. I have lost contact with friends simply becauce they cannot contact me? 90% of my inbound calls get diverted to voice mail. Even emergancy calls, Vodafone calls, Family members. No help from Vodafone just crap answers. We are looking into it? 14 months and still looking. Im getting some carrier pidgin they should work?
Internet service is rubbish!
At first was a good deal because it was the cheapest plan (phone+plan) on the market. But now it's a nightmare! It was suppose to have 3-4gb of data but I can't use the google maps or listen to music on pandora! I'm not talking about watching videos, just listen to music and don't get lost while driving..
Just waiting to this nightmare plan to end and I will never get vodafone again!
Terrible system and arrogant telephone customer service
Tried to help someone to change from a postpaid plan to a prepaid plan, it was a simple task almost made impossible for someone who doesn't speak good English. I will cut it short because it seems being passed around from department to department and long waiting time is just a default nowadays . When we finally got to speak with the right department, the customer service lady M over the phone insisted that the account holder had to call through an interpreting service to talk to her, because it is required by the LAW now, no family members an...d friends can help to make a service call, and what's better? The interpreting fee needs to be paid by the customer! This is just ridiculous and unreasonable! Imaging using an interpreter to wait with you for the RIGHT Vodafone customer service person, God knows how much the customer will end up paying for using the interpreter to make a simple service call! The lady I was helping was so frustrated and helpless because Vodafone store members couldn't help her, customer service people wouldn't talk to her if she doesn't use the interpreter. She is paying for a service she cannot even access without paying more to use it! It just upsets me thinking when Vodafone signs people up, perhaps there're no communication/language barriers or whatsoever , but when you are with them, this is what you may end up with. Do Not Use Vodafone...
Fast 4G speeds but too pricey compared with other mobile providers
I'm on a $40 postpaid plan for $70 every month. You get only 300mb data and $300 credit. Too little given for the amount I pay each month. Really disappointing
I'm with Vodafone because of international calls only
So bad. Right now, I'm in Dunsborough on my short vacation and just checked my speed : 0.07 download / 0.13 upload. Terrible and it's with full signal. I mean... What? And it's not just this town. I have many problems in Perth. Signal disconnects so often, terrible reception, 1 minute video buffers 14 times... The only reason I'm with them is because I can spend all my credits on international calls and that's the plan I got few years ago. You just don't get that any more. In few months, when my contract ends, I'm definitely switching to another provider. 2 stars because of the plan in using.
Dead Data Connection
Vodafone provide super slow data connection. It's so annoying. Not just outside Adelaide CBD but even in the heart of Adelaide (Rundle Mall), I often get trouble with data connection. With many complaining same, Vodafone engineers should be outside monitoring and measuring signal strength and, should fix this problem.
Please dont waste your money with vodafone! Never ever use this anymore!
Please don't waste your money with this service! The first few month was just ok. But later, They charge you some money that you haven't used yet! When you complain about it. they said similarly that is your fault it not their fault. all the charges are valid and correct. I have been charged for 4GB data in every 5 mins of the same day on the last minutes (11pm till 12) of monthly billing! When I said it is something wrong even they got triple check but they still said that they charged me for the right thing! I just feel it so ridiculous how come in 5 mins I can reach full 1 GB data! Please trust me! don't waste your money! If you need move evidence contact me I will show every thing for you.
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