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Vodafone

Vodafone

1.6 from 2,423 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.7 (9)
  • Plan Type
  • Product Quality
    3.5 (8)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    2.7 (10)
  • Local Reception
    3.9 (9)
  • Transparency
    2.8 (8)
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oli b
oli bmelbourne
  • 45 reviews
  • 23 likes

Is OK but could be better

published
Incentivised Review No
Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge

Value for Money
3/5
Product Quality
3/5
Katerina71
Katerina71Sydney
  • 13 reviews
  • 16 likes

Finally moving on after 17 years..no longer competitive

published
Value for Money
2/5
Product Quality
2/5
Suella
SuellaPerth, WA

VODAFONE phone with hotspot use

published
Value for Money
3/5
Customer Service
2/5
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Shane
ShanePerth
  • 32 reviews
  • 13 likes

Always goes back to original price

published
Value for Money
2/5
Product Quality
3/5
Jordan D.
Jordan D.Metropolitan Adelaide, SA
  • 2 reviews

Good plans

published

I have never had an issue with service dropping out and always have plenty of data for the money I pay per month. Customer service over phone is very poor but very helpful I store

Value for Money
4/5
Product Quality
5/5
debbie.crutchfield.33
debbie.crutchfield.33Greater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Mobile Phone Plans

published

Their mobile phone plans are expensive for what is offered. Customer service is not great at all. Data download speed is pathetic. They up their plans without letting you know.

Value for Money
1/5
Customer Service
3/5

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morley
morleyPerth, WA
  • 3 reviews

Low cost, low coverage

published

Been with Vodaphone for a long time. Very happy with their metro coverage but as soon as I am out of Perth they do not have coverage. I thought by now they would have got their act together.

Incentivised Review No

WiFi Hotspot: Fine for traveling, but ration your data

published
Value for Money
3/5
Product Quality
4/5
Mobile Phone Service Providers

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Rajneesh R.
Rajneesh R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Network quality medium

published

Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network

Value for Money
4/5
Product Quality
5/5
Steve  Y.
Steve Y.South East Queensland, QLD
  • 2 reviews
  • 1 like

Only interested in sales, no customer service, they are going to lose customers bigtime

published

Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!

Value for Money
2/5
Product Quality
2/5
Nicole
NicoleMetropolitan Adelaide, SA
  • 4 reviews

Love Vodafone

published

My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone

Product Quality
4/5
Customer Service
5/5
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Helen W
Helen W
  • 2 reviews

Just alright

published

I have been on a prepaid service with Vodafone for about 2 years. All I can say is that it hasn't been excellent but also not awful - myVodafone is not very reliable as I've experienced numerous times where it's dropped out, but they give a bunch of ways for you to top up. The data bundles could be better - overall there are cheaper companies which I think I will be transferring to in a few months.

Incentivised Review No

The curate's egg

published

Pros - its really cheap, the data seems to last forever.

Cons - Crashes _all the time_. It works fine in town but is hopeless at home - its actually _slower_ than my old dial up connection was. I had to ring up to connect - the Vodafone website is utterly bug-ridden and useless. I have used Vodafone since 2007 and have _never_ managed to connect suing the website.

BooMagoo
BooMagooSydney

Lift customer service

published

I love Vodafone in general. However when needing customer service or accounts support, this seems to come from India and I have to repeat myself and explain 6 ways before the operator "gets it". It becomes an unnecessarily time consuming and frustrating process. PLEASE bring this support back to Australia. Offshoring is DEAD.

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Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

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