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Vodafone

Vodafone

1.5 from 2,537 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.8 (10)
  • Plan Type
  • Product Quality
    3.4 (10)
  • Return Claim MadeYes · No (11)
  • Customer Service
    2.5 (10)
  • Local Reception
    3.7 (10)
  • Transparency
    2.8 (8)
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Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

Reasonably priced plans with attractive inclusions, but network quality lets it down

published

Vodafone has always been competitive in their plans and that's what attracted me to signing up in the first instance. I thought that being in metropolitan Melbourne would be okay in terms of network coverage. Unfortunately, I seem to be experiencing network quality issues even in metro areas. Network may be congested random times of day resulting in "Call Failed" error messages, and signal strength is also spotty. I had to leave because I value network quality as it is starting to get frustrating.

Value for Money
3/5
Product Quality
3/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
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Katerina71
Katerina71Sydney
  • 13 reviews
  • 16 likes

Finally moving on after 17 years..no longer competitive

published
Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$18.00
Included Data per Month15 GB
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Shane
ShanePerth, WA
  • 15 reviews
  • 4 likes

Trying to pay off a phone from a plan

published

We've been with Voda for over 10 years (apart for a few times where we had to resolve an issue through the ombudsman - which we've won each time) they've been ok - up until now
After 3 calls trying to pay off a phone, we just went around in circles and then palmed off to an automated service each time which didn't work and had to ring back - They eventually sent a link to pay off the phone - IT WAS A LINK TO UPGRADE A PHONE!!!! so we still cannot pay off a phone on a plan
We give up and will be moving our 3 phones to another provider, and going to the ombudsman again if needed....
Update - We ended up just moving our 3 services and numbers over to Moose Mobile, and they sorted it all..At half the price and great service we're happy

Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$89.00
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Suella
SuellaPerth, WA

VODAFONE phone with hotspot use

published
Value for Money
3/5
Customer Service
2/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month53 GB
Store LocationGarden City Booragoon
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Shane
ShanePerth
  • 32 reviews
  • 14 likes

Always goes back to original price

published
Value for Money
2/5
Product Quality
3/5
Customer Service
4/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month5 GB
Store Locationonline
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Jordan D.
Jordan D.Metropolitan Adelaide, SA
  • 2 reviews

Good plans

published

I have never had an issue with service dropping out and always have plenty of data for the money I pay per month. Customer service over phone is very poor but very helpful I store

Value for Money
4/5
Product Quality
5/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month50 GB
Store LocationElizabeth
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Next

WiFi Hotspot: Fine for traveling, but ration your data

published
Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Local Reception
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month75 GB
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Rajneesh R.
Rajneesh R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Network quality medium

published

Network quality is different in all suburbs. sometimes I get 50 m b p s and something 100k b p s speed. They should improve the stability and range of network

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Steve  Y.
Steve Y.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Only interested in sales, no customer service, they are going to lose customers bigtime

published

Fragmented customer service
Vodafone network service is acceptable with many benefits but......
Customer service is fragmented and virtually non-existent, they run a sales driven culture with false promises, there is zero respect for customer loyalty, instead they prefer to lock you in again with more false promises.
This company has a fragmented customer service team that will frustrate the most patient of customers.
You will only have yourself to blame for the time you will waste if you lock in to Vodafone.
You have been warned!

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Nicole
NicoleMetropolitan Adelaide, SA
  • 4 reviews

Love Vodafone

published

My network coverage with vodafone is the most reliable network i have come accross rather then others. Ive had a few connection problems but rarely any what so ever. Love vodafone

Product Quality
4/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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