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Vodafone

Vodafone

1.6 from 2,423 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Chris
Chris
  • 5 reviews
  • 1 like

Punished for loyalty???

published
Value for Money
5/5
Product Quality
5/5
Champagne E.
Champagne E.
  • 8 reviews
  • 3 likes

Lots of data

published

I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.

Incentivised Review No
Plan TypePre-Paid Sim Only
Terry BBQ
Terry BBQSouth East Queensland, QLD
  • 3 reviews
  • 1 like

All good.

published

We have been with Vodafone for around 10 years including phone and NBN...never had a problem.
Downloads are fast and never had drop outs with coverage. I have 3 mobiles and the NBN with Vodafone.
Touch wood...not had a fault as yet.

Value for Money
4/5
Product Quality
4/5
Aiden
AidenNew South Wales

GREAT DEAL!

published
Value for Money
5/5
Product Quality
4/5
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Aiden H.
Aiden H.Sydney, NSW
  • 13 reviews
  • 5 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
4/5
Product Quality
4/5
Lauren T
Lauren TMetropolitan Adelaide, SA
  • 5 reviews
  • 3 likes
  • Verified

been a happy vodafone customer since 2007

published

I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.

the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],

Value for Money
5/5
Product Quality
5/5
Matteus
Matteus
  • 3 reviews
  • 2 likes

Good provider, could be best

published

Coverage- excellent
Customer service- perfect
Price - Can be controlled

I've been Vodafone customer for 14 year in India and Australia.
I couldn't get unlimited calls to India anymore so I left it but may join back if a nice package will be offered

Value for Money
3/5
Product Quality
5/5

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Brackenboy
BrackenboySouth East Queensland, QLD
  • 14 reviews
  • 6 likes

User unfriendly website.

published

I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.

Value for Money
5/5
Product Quality
4/5
sam
samSydney, NSW
  • 43 reviews
  • 56 likes

A better network

published

I have been with Vodafone for a few years now, I have 2 mobile numbers, an iPad contract and my NBN recently. They are getting better in providing customer service, much better network and reliable NBN provider.

Value for Money
3/5
Product Quality
4/5
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Katie A
Katie AGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Nice customer service and good products

published

Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.

Value for Money
4/5
Product Quality
4/5
Kris
KrisSydney, NSW
  • 4 reviews

Always used this provider for my phone plans

published

I have always used this provider for my mobile phone plans. The network coverage is usually reliable. Download speeds have always been good especially where i live, i sometime prefer using it than my home WiFi which is with a different provider.

Value for Money
3/5
Product Quality
4/5
cheaf
cheaf
  • 4 reviews

Good first time option

published

Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!

Value for Money
5/5
Product Quality
4/5
Mobile Phone Service Providers

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Georgia.B
Georgia.BSydney, NSW

Never had an issue - love the overseas $5 a day

published

Never had an issue - love the overseas $5 a day option. I do wish they had an affordable no lock in contract option like amaysim. network coverage is no issue though i do live in a major city

Value for Money
4/5
Customer Service
4/5
xz101
xz101Sydney, NSW
  • 21 reviews
  • 16 likes

Good telecom

published

By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.

Value for Money
4/5
Product Quality
5/5
calliope_7
calliope_7Sydney, NSW
  • 17 reviews
  • 11 likes

Customer service surprisingly helpful

published

I recently needed to get a new sim and port a number. I called and found what was obviously a foreign call centre and, having experience with Telstra's foreign call centre I was expecting long delays and poor service, but I was pleasantly surprised. everything went as I expected, without waiting too long, and when I had difficulty removing the sim I got put through quickly to a tech guy who walked me through it. I'm still a little stunned that I didn't get a bad experience because frankly 'bad' seems to be the corporate standard these days. So yeah, nice one Vodaphone.

Value for Money
3/5
Product Quality
3/5
calliope_7
calliope_7
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Questions & Answers

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
decks
decksasked

If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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