Punished for loyalty???
I've been with Vodafone for quite sometime and have a few phones along with NBN on my account.
I don't have any problem with the service, both calls and internet even when in remote locations I am surprised that my Vodafone sim is still receiving service along side my secondary Telstra sim.
The only thing I really have an issue with when it comes to Vodafone is that the only way to get a better plan is to either, leave or log a TIO complaint which costs Vodafone money for the complaint being logged and allows you to speak with Australian oper...
Lots of data
I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.
We have been with Vodafone for around 10 years including phone and NBN...never had a problem.
Downloads are fast and never had drop outs with coverage. I have 3 mobiles and the NBN with Vodafone.
Touch wood...not had a fault as yet.
Advrage 20-25mbps speed, but i have seen it reach speeds of up to 90mbps in good reception. This service finaly allowes you to do mass updates like the 77gb star wars battlefront 2 update.Speed is awsome! And great deal! The only downfall that effects me is that the coverage is not crazy, if i use my internet while my phone is in the center of the house i only receve 3mps but if i put my phone near a window it can run up to 90mbps, and advragely runs at around 25mbps im guestermating, well thats what i have observed, and i would say every phone...would run differently depending on processors and such, but other then that i am finaly able to do mass updates like the 80gb call of duty updates and stuff that are on that much larger scale. Chears vodafone for bringing us a great deal!
Patchy service at times, but good customer service makes all the difference
A telco with good customer service? I didn't think it was possible, but as a smartphone enthusiast and someone who (mostly) knows what they're doing, Vodafone staff have been excellent. Every person I've spoken to is really nice and knows what they're doing, and very transparent with the customer. You can even still call Vodafone instead of chat, and get through to an awesome member of staff with little wait time.
However, make sure the value proposition is good for your needs - Vodafone's 5G rollout has been very slow so far, and pricing of p...lans is the same as Optus, which, for the most part, has better reception in more places and a larger 5G network. I haven't had any billing issues yet unlike Telstra, and unlike both Optus and Telstra you'll get the same (usually correct!) answer from any staff member. I really hope the merger with TPG doesn't erode all the good things Vodafone has worked on up to this point.
been a happy vodafone customer since 2007
I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.
the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],
Good provider, could be best
Customer service- perfect
Price - Can be controlled
I've been Vodafone customer for 14 year in India and Australia.
I couldn't get unlimited calls to India anymore so I left it but may join back if a nice package will be offered
User unfriendly website.
I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.
A better network
I have been with Vodafone for a few years now, I have 2 mobile numbers, an iPad contract and my NBN recently. They are getting better in providing customer service, much better network and reliable NBN provider.
Nice customer service and good products
Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.
Always used this provider for my phone plans
I have always used this provider for my mobile phone plans. The network coverage is usually reliable. Download speeds have always been good especially where i live, i sometime prefer using it than my home WiFi which is with a different provider.
Good first time option
Arriving from another country, the first thing you would look for is a reliable mobile network. Good thing they are the first you see in the exit of the arrivals, and yeah they will register you and all so no hassle. I just find that they are some areas where signal is limited. But overall great job!
Never had an issue - love the overseas $5 a day
Never had an issue - love the overseas $5 a day option. I do wish they had an affordable no lock in contract option like amaysim. network coverage is no issue though i do live in a major city
By far the best telecom in Australia. I experience the highest speeds with Vodafone (up to 500mbps) where as with other providers I get max 50mbps. They have no hidden fees like Telstra and Optus and have the cheapest plans, unmetered data and the cheapest roaming in Australia.
I highly recommend.
Customer service surprisingly helpful
I recently needed to get a new sim and port a number. I called and found what was obviously a foreign call centre and, having experience with Telstra's foreign call centre I was expecting long delays and poor service, but I was pleasantly surprised. everything went as I expected, without waiting too long, and when I had difficulty removing the sim I got put through quickly to a tech guy who walked me through it. I'm still a little stunned that I didn't get a bad experience because frankly 'bad' seems to be the corporate standard these days. So yeah, nice one Vodaphone.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
If I connect Vodafone tv can I still use my dvd player/recorder to record free to air programs?
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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