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Vodafone

Vodafone

1.5 from 2,623 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Sydney Officer
Sydney OfficerSydney, NSW
  • 4 reviews
  • 7 likes

This was the dumbest mistake I ever made

published

I changed from Telstra because of price. I am so so so stupid. Vodafone is THE ABSOLUTE DEFINITION OF TERRIBLE SERVICE. INTERNET NEVER WORKS WELL, drops out all the time and I’m living in the middle of Sydney CBD

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Worst network provider

published

One of the worst network provider I have ever seen, I have never get a full network in my area and everytime calls are disconnected due to bad network provider.

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$44.00
Included Data per Month100 GB
Store LocationRobertson
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If I could give negative stars I would.

published

I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Julia
JuliaSouth East Queensland, QLD
  • 13 reviews
  • 2 likes

Misreading and poor customer services. One of the worst experiences ever with a phone I purchased on contract.

published
Value for Money
5/5
Product Quality
4/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$64.33
Included Data per Month200 GB
Store LocationBrisbane city
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Stephen S.
Stephen S.
  • 5 reviews
  • 2 likes

Worse experience ever with vodafone

published

Bad reception, as low as one bar reception with 3G network, slow pathetic mobile internet speed. Can't do much with that kind of slow internet speed. Need to bring along with extra phone with another service provider to back me up.

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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Roman M.
Roman M.Greater Melbourne (Inner), VIC
  • 5 reviews
  • 3 likes

Every query every adjustment and conversation is a circle of repetetive questions and false promises

published

Terrible at home. Internet is also slow on nbn. Customer service is a tradegy on the libe for 2 hours trying to solve. And then still no solutions offered. Not much else to say.

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$185.00
Included Data per Month60 GB
Store LocationSouthland
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Up until 2 years ago, excellent. Now just don't. You will regret it.

published

Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
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Barbara K.
Barbara K.Perth, WA
  • 4 reviews
  • 3 likes

A communication company that doesn’t listen

published

I have been as Vodafone put it “A very loyal customer” for many years. My bill has been paid on time for so many years but I still get a text message and or email threatening me with a late fee of $15 and when I use their stupid app to pay that bill I almost always have to wait for them to sms me a link to access it only to be told on the day my bill is due that it is over due. I have repeatedly rang up to addresses these issues only to be told “ I understand how you feel” NO they don’t because I make this call regularly and get told it shouldn’t happen again. Then you are asked to do an sms survey. Why bother they don’t listen because you are only one person (sorry “Loyal Customer” NOT)
So over it

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$165.09
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David
DavidSunshine Coast
  • 31 reviews
  • 25 likes
  • Verified

The worst network, customer service, and experience ever

published
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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month400 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Worst Network

published

Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.

Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Local Reception
2/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$255.15
Included Data per Month200 GB
Similar opinion? Write a review on ProductReview.com.au!
KFF
KFFGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Help line is not a help line

published

I needed to get a copy of some bills for tax records from an account I closed. It was close to impossible to get any help that would work. Went around in circles, was offered unusable advice, went to the store, they had incomplete information for my last few months of service. After numerous attempts and lots of wasted time, have gone to the ombudsman to sort it out.

Product Quality
2/5
Customer Service
1/5
Local Reception
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
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Daniel C.
Daniel C.
  • 6 reviews
  • 4 likes

Biggest mistake

published

Vodaphone is absolutely rubbish in every way possible $5 cheaper is just not worth it, so depressed, I never have reception & it seems to always be loading, Custumer service always have excuse

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Included Data per Month150 GB
Store LocationBroadway
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Mobile Phone Service Providers

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Morri b
Morri bSydney, NSW

Told upload speed of 0.01mbps acceptable

published

I walk five mins from my house to get reception, I’m in the heart of Sydney. Speeds below advertised and have been told on multiple occasions they don’t guarantee speeds.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$65.00
Similar opinion? Write a review on ProductReview.com.au!

Do yourself a favour and avoid using this Telco

published

Moved to Albion, Brisbane and the reception is a disgrace. So many black spots and regularly have to use landline to contact people as opposed to my mobile.

Speeds are often non existent if you get a reception.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$95.00
Included Data per Month300 GB
Store LocationBrisbane
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You will regret forever after jumping in a contract plan. If service is bad, you will be charged a fee to disconnect it.

published

Service is horrible and I’ve been charged in full. You will regret forever jumping in a contract plan with Vodafone after the service doesn’t work. Fees for disconnection will be applied in case you don’t want the bad service anymore. My part in the contract should be pay the bills and use a good service, Vodafone part should be provide a good service. When they don’t and you don’t want it anymore, they will say you are breaking the contract

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$66.00
Included Data per Month500 GB
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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