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Vodafone

Vodafone

1.5 from 2,625 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Daniel S.
Daniel S.Sydney, NSW

Suboptimal provider

published
Value for Money
2/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month10 GB
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Some G.
Some G.Metropolitan Adelaide, SA
  • 2 reviews

Not bad so far

published

I've been with these guys now for 3 months. Signed up to a contract with these guys to get the discount (ps5, pre paid sim plan) and nbn. Honestly first month internet was horrible. Now internet works fine download speeds are good. Haven't had drop outs at all. Tech support 3/10.

Value for Money
4/5
Product Quality
4/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Ibelong
IbelongGreater Melbourne (Inner), VIC
  • 12 reviews
  • 6 likes

Bring back better prepaid Like combo

published

Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.

Value for Money
3/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store LocationChurchill
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Gavin
Gavin
  • 28 reviews
  • 17 likes
  • Verified

This was originally a bad review, but the actually made changes from feedback

published

I was frustrated with their communications regarding bill payments, but they’ve seem to have made big improvements in that regard since.
Their in store service is excellent from my experiences and value for money is very good.
I would recommend Vodafone Australia.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationPacific Fair, Broadbeach, Gold Coast QLD
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Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

Reasonably priced plans with attractive inclusions, but network quality lets it down

published

Vodafone has always been competitive in their plans and that's what attracted me to signing up in the first instance. I thought that being in metropolitan Melbourne would be okay in terms of network coverage. Unfortunately, I seem to be experiencing network quality issues even in metro areas. Network may be congested random times of day resulting in "Call Failed" error messages, and signal strength is also spotty. I had to leave because I value network quality as it is starting to get frustrating.

Value for Money
3/5
Product Quality
3/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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Champagne E.
Champagne E.
  • 10 reviews
  • 4 likes

Lots of data

published

I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.

Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
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Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
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Terry BBQ
Terry BBQSouth East Queensland, QLD
  • 3 reviews
  • 1 like

All good.

published

We have been with Vodafone for around 10 years including phone and NBN...never had a problem.
Downloads are fast and never had drop outs with coverage. I have 3 mobiles and the NBN with Vodafone.
Touch wood...not had a fault as yet.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Return Claim MadeNo
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Katerina71
Katerina71Sydney
  • 13 reviews
  • 16 likes

Finally moving on after 17 years..no longer competitive

published
Value for Money
2/5
Product Quality
2/5
Customer Service
2/5
Local Reception
4/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$18.00
Included Data per Month15 GB
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Mobile Phone Service Providers

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Shane
ShanePerth, WA
  • 15 reviews
  • 4 likes

Trying to pay off a phone from a plan

published

We've been with Voda for over 10 years (apart for a few times where we had to resolve an issue through the ombudsman - which we've won each time) they've been ok - up until now
After 3 calls trying to pay off a phone, we just went around in circles and then palmed off to an automated service each time which didn't work and had to ring back - They eventually sent a link to pay off the phone - IT WAS A LINK TO UPGRADE A PHONE!!!! so we still cannot pay off a phone on a plan
We give up and will be moving our 3 phones to another provider, and going to the ombudsman again if needed....
Update - We ended up just moving our 3 services and numbers over to Moose Mobile, and they sorted it all..At half the price and great service we're happy

Value for Money
2/5
Product Quality
3/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$89.00
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Aiden
AidenNew South Wales

GREAT DEAL!

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$120.00
Included Data per Month500 GB
Store LocationBrought it off the vodafone site itself.
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Aiden H.
Aiden H.Sydney, NSW
  • 17 reviews
  • 6 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
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Mobile Phone Service Providers

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Suella
SuellaPerth, WA

VODAFONE phone with hotspot use

published
Value for Money
3/5
Customer Service
2/5
Local Reception
2/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month53 GB
Store LocationGarden City Booragoon
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Shane
ShanePerth
  • 32 reviews
  • 14 likes

Always goes back to original price

published
Value for Money
2/5
Product Quality
3/5
Customer Service
4/5
Local Reception
2/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month5 GB
Store Locationonline
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Lauren T
Lauren TMetropolitan Adelaide, SA
  • 5 reviews
  • 3 likes
  • Verified

been a happy vodafone customer since 2007

published

I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.

the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],

Value for Money
5/5
Product Quality
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$85.00
Included Data per Month60 GB
Store LocationParabanks Salisbury SA 5108
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Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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