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Vodafone

Vodafone

1.5 from 2,625 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Gavin
Gavin
  • 28 reviews
  • 17 likes
  • Verified

This was originally a bad review, but the actually made changes from feedback

published

I was frustrated with their communications regarding bill payments, but they’ve seem to have made big improvements in that regard since.
Their in store service is excellent from my experiences and value for money is very good.
I would recommend Vodafone Australia.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationPacific Fair, Broadbeach, Gold Coast QLD
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Aiden H.
Aiden H.Sydney, NSW
  • 17 reviews
  • 6 likes

Patchy service at times, but good customer service makes all the difference

published
Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$136.00
Included Data per Month50 GB
Store LocationSydney George Street
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Lauren T
Lauren TMetropolitan Adelaide, SA
  • 5 reviews
  • 3 likes
  • Verified

been a happy vodafone customer since 2007

published

I am surprised by all these negative reviews, i have been with Vodafone for 13 years and i have never had any issues with them. the customer service team are helpful but sometimes a bit difficult to communicate with as there is a bit of a language barrier. i recently upgraded to a galaxy s20 and traded in my old galaxy s9 was given a great price and credit was processed to my account efficiently. they also help you set up your new phone and transfer all the apps and data from the old one to the new one in a matter of minutes.

the only thing i was a bit cautious about was when i went into store to pick up my new phone the vodafone guy nearly gave it to another customer who was also in the store as her name was also [name removed],

Value for Money
5/5
Product Quality
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$85.00
Included Data per Month60 GB
Store LocationParabanks Salisbury SA 5108
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sam
samSydney, NSW
  • 51 reviews
  • 58 likes

A better network

published

I have been with Vodafone for a few years now, I have 2 mobile numbers, an iPad contract and my NBN recently. They are getting better in providing customer service, much better network and reliable NBN provider.

Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month40 GB
Store LocationVodafone Pitt Street Mall
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Kris
KrisSydney, NSW
  • 4 reviews

Always used this provider for my phone plans

published

I have always used this provider for my mobile phone plans. The network coverage is usually reliable. Download speeds have always been good especially where i live, i sometime prefer using it than my home WiFi which is with a different provider.

Value for Money
3/5
Product Quality
4/5
Customer Service
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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NicoleS
NicoleSGreater Melbourne (Inner), VIC
  • 4 reviews

Mostly great

published

I have been a customer here for about 15 years now. As with every service there have been issues from time to time, sometimes of technical nature and I have to say, the customer service I have received was mostly really excellent, friendly and knowledgeable. I believe Vodafone has been really good value for me.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month6 GB
Store LocationCBD
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Greg
GregPerth, WA
  • 4 reviews

Been with Vodafone for at least 10 years with no issues at all

published

I will stay with Vodafone since I seem to get the best deals there. Contract terms are a bit long for new hardware, but I can bundle a phone, watch or anything else into one plan with no interest. That's good.

Value for Money
4/5
Product Quality
5/5
Customer Service
3/5
Local Reception
5/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month2 GB
Store LocationJoondalup
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Nikki
Nikki
  • 2 reviews

I've always been really happy.

published

I honestly can't fault Vodafone. Yeah patchy service sometimes but that's pretty normal (whoever you're with), but everything else just rolls really smoothly. Credit card fees feel a bit archaic but I'm making an effort to actually share positive views of companies, rather than just complaining. There's not really much to hate about them. Really like how much time they give you to prepare for direct debits, too.

Value for Money
4/5
Product Quality
5/5
Customer Service
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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