Reviewer Photos & Videos
LIES, FRAUD AND SCAMMERS
I was a Vodafone user for 12 months then due to covid I had to down size and in order to do so I switched couriers. Vodafone refused to let go of my number forcing me to enter a new month period for 2 days forced to pay an entire months fee due to their lack luster efforts to allow me to switch. I was NOT in a lock in contract. And now 4 months after leaving I am still getting charged fees with no customer support and no answers as why I'm forced to pay these fees.
Terrible service. Terrible value and an absolute scam
Huawei wifi cube 4G
4G wifi stopped working and customer service was an absolute torture to deal with. Illogical, unhelpful, bouncing me from one ‘team’ to the next, no one taking responsibility, on the phone for an hour just on hold while they transfer me yet again. Just an absolute joke. Unable to easily resolve issues. Their rating now makes sense. Fine to use until you have a problem and need customer service.
Excellent value mobile plan: 12 months for $150 (from OfficeWorks)
Was on a Telstra $55 a month post-paid for long time. 40GB data and unlimited calls, and according to Telstra the “best option for me”, and also the cheapest option they have available at the moment.
Because I use mostly WiFi, I average about 5GB mobile data a month and I always felt was paying too much but was too lazy to do anything about it. My main concern with switching to a smaller data plan was that “what if I go over” when on holidays or travelling. Sometimes I use 20~30GB a month during summer. And Telstra had no smaller plan availabl...e. I did ask them about switching to a pre-paid SIM but it was all too hard and the offers weren’t that cheap either. Eventually decided to shop around and ended getting Vodafone 200GB pre-paid SIM with 12 months expiry for $150. Normally $200 but OfficeWorks was selling it for $150 as promo. For me it’s the best of both worlds. At average usage of 5GB a month it should last me the full 12 months. And if I end up binging on holidays there’s no risk going over my monthly allowance. Activation was smooth and took about 1/2h to switch. So from $660 a year I’m now paying $150 a year for my mobile without having to worry about paying monthly bills or getting hit with fees. Vodafone coverage is probably not as comprehensive as Telstra but where I typically need data it has been more than adequate and at least par with Telstra. In fact when commuting from & to work I was getting average 20 Mbps with Telstra and I’m now getting up to 170 Mpbs
No idea what I purchased
They would not provide a receipt of purchase. They would not show me what they were typing on screen. I had no idea what I had purchased. I can’t register for My Vodafone to see/manage my things because they won’t send an SMS to my data only sim during registration. Customer service is terrible and can’t/won’t help. I have to submit a “release of personal information” form just to get a receipt and I am sure they’re not complying with basic consumer laws.
In Australia, Vodafone is the worst. Compared to Telstra, Vodafone's coverage and internet speed are like rubbish. I've also noticed lots of scam calls and msg are from Vodafone, which means their security policy is rubbish too.
Poor Customer Service and SOS signal in the middle of Melbourne CBD...
I have incredibly poor signal despite having a new phone (Iphone 12 pro) and i cant access any signal in certain areas of the Melbourne CBD, not to mention that its taken over 5 days to port my number from a previous service and I am still trying to get that sorted.
I’d get a message through better if I tied a not to a dead bird
I live on the outskirts of metro Melbourne and during a pandemic Of staying inside and connecting through technology. I’m lucky to get 1 bar of 4g most of the time my phone is on 3g. Keep in mind I have the newest iPhone which Vodafone tried to blame the phone when I’ve complained and then basically just well sorry. Out of luck for you.
Warning on Vodafone pre-paid SIMs
Vodafone took $10 from my bank account, but failed to deliver on a pre-paid SIM plan. Now, months later, they are ignoring my refund request despite being sent proof that the money was taken.
No indoor network in my area as they promise me before .
Cant make calls to anybody
Have to wait 1 hour to call customer care
Always sos on my phone . Can not check anything at all
Poor service and customer care mislead me then they not giving refund. No network in my area as they promise me before. When i called customer care they denied for refund and want to cancel my service. I should be paying half price as i using only outdoor not indoor. Also misleading me about service plan. They just want to make money not customer. I would never ...recommended vodafone to someone. I have lost my old prepaid data and calls for three month just because of vodafone promise they have indoor service in my area. This is not professional service. I waste my money and time. Dont buy vodafone. I cant imagine they provide false information to customer for get new clients. I can not explain how much i am suffering because of vodafone. Worse service for me. They not even giving me enough time to find another service provider. I would not even give one star to vodafone. Do not trap in plans as you always check first what you are buying? In my case i did check still i got trapped.
Honestly the most frustrating service. They have launched an upgrade campaign in our area. Which has affected calls , Texts and internet coverage. Without even informing us prior to this maintenance. Two weeks of a hard time during the lockdown while we are working remotely and our work is 100% Dependable on the internet and calls. They affected my business. Lesson to be learned NEVER subscribe with the same company for all your devices at home. At least you can prepare yourself for a such situation in the future
Worst network ever I used do not use
Internet is very poor it takes alot time to load and watch calling is has same issue. I called the Vodafone customer service they very unhelpful. I would not recommend anyone to use Vodafone.
It took 3 emails and 17 days just to even get a sim card shipped, the support team initially "could not find your account", until I forwarded the order confirmation to them twice. Absolutely no apology whatsoever, just a simple "your order is on the way". Never again
AEST.. Really Think its more like Ripping of western Australian and South Australian Customers
I had no complaint about Vodafone until recently when my data was expiring at 10 pm and last night i called Vodafone to complain as it was not the first time this had occurred and i was informed by a representative it was because of AEST and the way the system is set, so what your saying is that if you don't reside in NSW you lose all your data 2 hours earlier, I was disgusted as to how many customers are being fleeced and Vodafone gets richer and as for your AEST and the way system is set , wasn't set 6 months ago anything to make a buck !
the worst provider ever
the customer service is the worst ever. if you catch them on their mistake, they will give you hard time, delay your inquiry, and be very unhelpful and even sabotage your services. and they will make provocative comments and push you till you are worked out and then will accuse you of aggression. then they will leave a note on your file, for whenever you call again the next service office will treat you very poorly and will make comments to and do everything to either no help you or delay the service as long as they can. the reason I know this...is cause when I first call they are very nice, the minute you tell them your name or account number, all hell will break. in addition, their products are the most expensive yet the worst in regards to coverage and speed. you don't want stress every month, I highly recommend not getting any services from Vodafone Australia.
I will never use Vodafone again!
I tried to organise a prepaid service for my mum (who is a pensioner in her 80's) with a different network and found out that Vodafone had locked her phone, which was never purchased through them and then had to pay a ransom fee to have the phone unlocked. When I tried to unlock the phone (after paying the fee), the directions were confusing. After 2 hours of calling back and asking for assistance I worked it out for myself. This was a very frustrating situation and 2 hours of my life that I will never get back.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.