1 photo
Vodafone

Vodafone

1.5 from 2,529 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

1.3
15 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(14)
Previous
Clear all
Next
Laura B.
Laura B.
  • 2 reviews
  • 3 likes

Huawei wifi cube 4G

published

4G wifi stopped working and customer service was an absolute torture to deal with. Illogical, unhelpful, bouncing me from one ‘team’ to the next, no one taking responsibility, on the phone for an hour just on hold while they transfer me yet again. Just an absolute joke. Unable to easily resolve issues. Their rating now makes sense. Fine to use until you have a problem and need customer service.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$59.00
Included Data per Month200 GB
Store LocationBrisbane
Similar opinion? Write a review on ProductReview.com.au!
Tam
TamGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 6 likes

No idea what I purchased

published

They would not provide a receipt of purchase. They would not show me what they were typing on screen. I had no idea what I had purchased. I can’t register for My Vodafone to see/manage my things because they won’t send an SMS to my data only sim during registration. Customer service is terrible and can’t/won’t help. I have to submit a “release of personal information” form just to get a receipt and I am sure they’re not complying with basic consumer laws.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Store LocationMCity
Similar opinion? Write a review on ProductReview.com.au!
Dave
DaveMacquarie 2614, ACT

Warning on Vodafone pre-paid SIMs

published

Vodafone took $10 from my bank account, but failed to deliver on a pre-paid SIM plan. Now, months later, they are ignoring my refund request despite being sent proof that the money was taken.

Value for Money
1/5
Customer Service
1/5
Local Reception
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Included Data per Month0 GB
Store Locationonline
Similar opinion? Write a review on ProductReview.com.au!
Jess
JessGreater Melbourne (Inner), VIC

Poor service

published
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Anne T.
Anne T.Perth, WA

AEST.. Really Think its more like Ripping of western Australian and South Australian Customers

published

I had no complaint about Vodafone until recently when my data was expiring at 10 pm and last night i called Vodafone to complain as it was not the first time this had occurred and i was informed by a representative it was because of AEST and the way the system is set, so what your saying is that if you don't reside in NSW you lose all your data 2 hours earlier, I was disgusted as to how many customers are being fleeced and Vodafone gets richer and as for your AEST and the way system is set , wasn't set 6 months ago anything to make a buck !

Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$150.00
Similar opinion? Write a review on ProductReview.com.au!
Alex
AlexSydney Surrounds, NSW
  • 24 reviews
  • 50 likes

Do not buy Vodafone Prepaid, they will not Activate! SCAM!

published

I bought a $50 Vodafone SIM, it had no Expiry date listed anywhere, yet when I tried to Activate it, it said "Expired SIM". When I rang them, the INDIANS on the Customer Service line didn't want to help at all. SCAM!

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$50.00
Similar opinion? Write a review on ProductReview.com.au!
Tony
TonyDarling Downs, QLD
  • 5 reviews
  • 3 likes

Prepaid voucher

published

I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.

Value for Money
4/5
Product Quality
3/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Included Data per Month4 GB
Store LocationGrand Central Toowoomba City
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
k allison
k allisonNorthern Region, NSW

prepaid internet robbery

published
Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Ken
KenSydney, NSW

Keep well away from Vodafone

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

There is no phone company more useless, and that's saying something

published

Don't assume their website is accurate. They will take your money, and only after they have your cash will they inform you of the truth. Refunds are a huge pain.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$40.00
Included Data per Month20 GB
Store LocationSouth Launceston
Similar opinion? Write a review on ProductReview.com.au!
Victum
VictumAustralian Capital Territory

No stars at all: this company is full of scammers & fraudsters

published
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$45.00
Included Data per Month5 GB
Similar opinion? Write a review on ProductReview.com.au!
Andrew C
Andrew CGreater Melbourne (Metropolitan), VIC

Very misleading

published

If I could leave a zero rating I would. I had a prepaid sim with Vodafone and transferred it into my wife's name. It took us over 6hrs to get this done. We wanted to port the number to another provider, after 2 weeks of trying we were told by staff at a store the number was still in my name and that they would never change it no matter what we did. I would never use this company again.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$30.00
Included Data per Month2 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Dave
Dave
  • 6 reviews
  • 2 likes

Out of 3 Aussie phone companies, by far the worst service

published
Value for Money
2/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Ashna
AshnaSydney, NSW

Worst network

published

Worst network in australia is vodafone, never ever go with this network guys. I'm really fed up i have a contract otherwise i quit this and go with optus or telstra...

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Plan Cost per Month$50.00
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

fair value
fair value
  • 44 reviews
  • 35 likes
  • Verified

Cheap for a reason

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.