Reviewer Photos & Videos
5G speed worst than 4G
Worst 5G. 4G with other providers outbeat 5G speed of Vodafone. Customer Service not very clear of the products specs they are listing. Very Unhappy with Chippy network and Customer Service.
Vodafone is terrible. I’m 4 days without connection. Nobody says anything. I can not cancel this line and they can not do nothing to get my connection back. I hate this company
Rude unhelpful and uninformed
Went into the Mitchelton Store, the older guy has works is abrupt, rude and had no interest in helping you. I tried to set up a business account with Vodafone. According to Vodaphone a Discretionary Trust with Corporate Trustee is not a business and they won’t give you an account. Old mate in the store could not say why, and really just wanted me to leave the store. He told me to call Vodafone, which I did. 30mins later after being transferred around no one could tell me why. Went back into the store begrudgingly to get the account in my name (...Vodafone was the best option for wifi calling in my area). The guy was so rude about porting the number over. I would have just left if we hadn’t already set most of it up. Absolutely terrible new customer experience. 10/10 Do not recommend!
If I could i would rate Vodafone minus 5 stars but as this is not an option and I had to rate them I gave them a 1, which is not deserved
I have just tried to pay my mobile bill via the app, which failed as they are having technical difficulties. I then tried to pay by calling into Vodafone where I confirmed my card details at the end my payment was not confirmed. I then called back to speak to someone . Higher call volumes as usual and I could arrange a call back. Soonest is 4 days time . How pathetic.
I also signed up with Vodafone for NBN, what a disaster and lack of service. Cancelled within 3 weeks.
My advice to anyone don't go with Vodafone, Their service is shocking.
Read the fine print cause they'll trap you
To be fair their network has improved. But their business practices are dodgy as. Signed up for a 12month plan with $1 a month promotional phone. 12months roll around I ring up to find out how much time I have left. No time left month to month contract from here on out but if I leave I have to pay out the rest of the phone because it was on a 36month contract and the dollar promotion doesn't apply I have to pay it out at full price..ok switch me to the cheapest plan... $40 a month is there cheapest plan..
Vodafone cant keep promises
So this post is about a ps5 order that never materialized! Long time (over 10 years) mostly happy customer here. Happy until I was duped into buying a ps5 from Vodafone by a well-trained salesperson who assured me I couldn't get it from anywhere else in time and I would definitely get it before the 15th (it was a birthday present so the timing was important). 15th turned to 20th, 20th turned 23rd. Each time I called ( called 4 times now) I was told there out of stock (whereas when I ordered I was told they have stock...strange how it changes wh...en trying to get me to give some more money). Last time I called I even escalated the matter to a manager who said my order was a priority and I would get it before the 23rd. Today's 23rd and after a disappointing call with Vodafone I was told...you guessed it...no stock, too bad you just have to wait! How can a so-called well-reputed multi-million dollar company not get its logistics right that they cant tell customers if they have stock or not? Or at the very least stop guaranteeing dates! There are mistakes and then there is outright lying, several times!. Mr Iñaki Berroeta are you aware or do you even care? Here I am still hoping good sense and customer service will prevail and trying to figure out what to do for the birthday.
Vodafone are shysters
Vodafone connected 3 numbers to my home internet service, that I never asked them too, for over 2 years I’ve been contacting them to remove them, the number have never been sued or operated by anyone, & we have never received SIM cards
Now the are saying they will cancel them, and only credit us for 6 months, instead of the $2000 + they should, I will never use Vodafone again, & will warn everyone I know against using them,
What a disgusting despicable company
NO CONNECTION AT ALL
On a good day, I have very weak connection no matter where I am - work, out and about or at home. This I have had to unfortunately put up with. Which is not ideal, but bearable as long as I can somehow connect to the network.
However, the last 4 days have been beyond a joke! I literally have no connection at all. I can't use my data. Can't message anybody. Can't call anyone including emergency services. No body can contact me either. My phone is useless without connection.
What on earth is going on???
When my contract is up I am leaving Voda...fone. Two of my children are with a different network and have coverage all the time!! Meanwhile, I am having to stand on one leg with my head turned to the right just to take a call without my connection dropping out. Sick of it. Especially when I know I can have better coverage with someone else! Counting down the days until I can say goodbye to crap coverage.
I would give Zero stars if I could
Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store
Excellent value mobile plan: 12 months for $150 (from OfficeWorks)
Was on a Telstra $55 a month post-paid for long time. 40GB data and unlimited calls, and according to Telstra the “best option for me”, and also the cheapest option they have available at the moment.
Because I use mostly WiFi, I average about 5GB mobile data a month and I always felt was paying too much but was too lazy to do anything about it. My main concern with switching to a smaller data plan was that “what if I go over” when on holidays or travelling. Sometimes I use 20~30GB a month during summer. And Telstra had no smaller plan availabl...e. I did ask them about switching to a pre-paid SIM but it was all too hard and the offers weren’t that cheap either. Eventually decided to shop around and ended getting Vodafone 200GB pre-paid SIM with 12 months expiry for $150. Normally $200 but OfficeWorks was selling it for $150 as promo. For me it’s the best of both worlds. At average usage of 5GB a month it should last me the full 12 months. And if I end up binging on holidays there’s no risk going over my monthly allowance. Activation was smooth and took about 1/2h to switch. So from $660 a year I’m now paying $150 a year for my mobile without having to worry about paying monthly bills or getting hit with fees. Vodafone coverage is probably not as comprehensive as Telstra but where I typically need data it has been more than adequate and at least par with Telstra. In fact when commuting from & to work I was getting average 20 Mbps with Telstra and I’m now getting up to 170 Mpbs
Disincentive to join Vodafone
I wanted to purchase a new Apple 13 with a Vodaphone plan. To my major surprise, despite the fact that I never had any negative credit history, as confirmed in writing by credit agency Equifax, Vodafone rejected the phone-purchase plan simply because I was not an existing Vodafone customer. I contacted the head office and the head of the credit team confirmed this policy to me. Can you believe this ? Vodafone is paying Equifax millions to verify the credit history of potential customers but even if a potential customer has the best credit repo...rt of the country, they will still not sell him a phone plan if the person has not been an existing customer. No wonder that the company is losing market share with such a stupid and disincentivising policy.
Worst company I have ever dealt with
Ordered sim for a pocket wifi modem. Never arrived. Was told can’t cancel it til I receive it!! But still happy to bill me! got the account cancelled last Sunday ( so I thought) then money was taken from my account. Please note I have no service with them because the sim never arrived. Now told they will reverse the money taken out and cancel the direct debit but another bill will come in a couple of weeks!! What!?!
In Australia, Vodafone is the worst. Compared to Telstra, Vodafone's coverage and internet speed are like rubbish. I've also noticed lots of scam calls and msg are from Vodafone, which means their security policy is rubbish too.
Great customer service and plan prices
Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.
Terrible Vodafone Service
I went on a contract with vodafone 2020 october got a samsung a71 5g phone was terrible from the start then i decided to complain about lagging internet and was cutting alot from internet as i was surfing vodafone did nathing to repair it or even change the phone since it was not even 30 days old even when they repaired it, it was still the same after a while time went past still same no improvement i complained and nathing still got done on august went on a new contract to keysborough vodafone shop told me they will trade my samsung a71 5g pho...ne towards samsung galaxy s21 for about $400 dollar trade in but never received trade in value until the deal ended on september 9th vodafone told me not my fault september 27th is when the phone got trade value for $110 i complained to vodafone about these issues still vodafone did not take into account how serious i was very mad after failing to come to terms with vodafone and vodafone not fixing this issue as iam a loyal customer for so many years no improvement vodafone is terrible service and terrible with customer service they dont care about there customers stay away from vodafone even if you loyal or not they dont care vodafone is pathetic service.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.