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Vodafone

Vodafone

1.6 from 2,484 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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JK007
JK007South East Queensland, QLD
  • 8 reviews
  • 5 likes

5G speed worst than 4G

published

Worst 5G. 4G with other providers outbeat 5G speed of Vodafone. Customer Service not very clear of the products specs they are listing. Very Unhappy with Chippy network and Customer Service.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Return Claim MadeNo

Terrible service

published

Vodafone is terrible. I’m 4 days without connection. Nobody says anything. I can not cancel this line and they can not do nothing to get my connection back. I hate this company

Product Quality
4/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month100 GB
Peeved Off
Peeved OffSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Rude unhelpful and uninformed

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month3 GB
Store LocationMitchelton
Ian Kloner
Ian KlonerSydney, NSW
  • 3 reviews
  • 2 likes

Pathetic service

published

If I could i would rate Vodafone minus 5 stars but as this is not an option and I had to rate them I gave them a 1, which is not deserved

I have just tried to pay my mobile bill via the app, which failed as they are having technical difficulties. I then tried to pay by calling into Vodafone where I confirmed my card details at the end my payment was not confirmed. I then called back to speak to someone . Higher call volumes as usual and I could arrange a call back. Soonest is 4 days time . How pathetic.

I also signed up with Vodafone for NBN, what a disaster and lack of service. Cancelled within 3 weeks.

My advice to anyone don't go with Vodafone, Their service is shocking.

Value for Money
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Read the fine print cause they'll trap you

published

To be fair their network has improved. But their business practices are dodgy as. Signed up for a 12month plan with $1 a month promotional phone. 12months roll around I ring up to find out how much time I have left. No time left month to month contract from here on out but if I leave I have to pay out the rest of the phone because it was on a 36month contract and the dollar promotion doesn't apply I have to pay it out at full price..ok switch me to the cheapest plan... $40 a month is there cheapest plan..

Value for Money
1/5
Product Quality
3/5
Local Reception
4/5
Transparency
1/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
Skenner
SkennerCanberra Central 2601, ACT

Vodafone cant keep promises

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo

Vodafone are shysters

published

Vodafone connected 3 numbers to my home internet service, that I never asked them too, for over 2 years I’ve been contacting them to remove them, the number have never been sued or operated by anyone, & we have never received SIM cards
Now the are saying they will cancel them, and only credit us for 6 months, instead of the $2000 + they should, I will never use Vodafone again, & will warn everyone I know against using them,
What a disgusting despicable company

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Transparency
1/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$277.00

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PEONY LOVER
PEONY LOVERPerth, WA
  • 9 reviews
  • 8 likes

NO CONNECTION AT ALL

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Dean
DeanPerth, WA
  • 3 reviews
  • 2 likes

I would give Zero stars if I could

published

Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month34 GB
Store LocationPerth
Mobile Phone Service Providers

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  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
  • Thumbnail
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$12.00
Included Data per Month16 GB
Store LocationOfficeWorks

Disincentive to join Vodafone

published
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
  • Verified

Worst company I have ever dealt with

published

Ordered sim for a pocket wifi modem. Never arrived. Was told can’t cancel it til I receive it!! But still happy to bill me! got the account cancelled last Sunday ( so I thought) then money was taken from my account. Please note I have no service with them because the sim never arrived. Now told they will reverse the money taken out and cancel the direct debit but another bill will come in a couple of weeks!! What!?!

Value for Money
1/5
Customer Service
2/5
Transparency
1/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month70 GB
Mobile Phone Service Providers

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Colin
ColinPerth, WA
  • 6 reviews
  • 10 likes

Rubbish

published

In Australia, Vodafone is the worst. Compared to Telstra, Vodafone's coverage and internet speed are like rubbish. I've also noticed lots of scam calls and msg are from Vodafone, which means their security policy is rubbish too.

Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store LocationPerth
Hayley
HayleySydney
  • 23 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB

Terrible Vodafone Service

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store Locationkeysborough vodafone shop
Page 1 of 10

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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