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Vodafone

Vodafone

1.6 from 2,484 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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JK007
JK007South East Queensland, QLD
  • 8 reviews
  • 5 likes

5G speed worst than 4G

published

Worst 5G. 4G with other providers outbeat 5G speed of Vodafone. Customer Service not very clear of the products specs they are listing. Very Unhappy with Chippy network and Customer Service.

Value for Money
1/5
Product Quality
1/5

I had bad experience with them

published

If you needed help from them, the connect you to the different departments and this will go for may be more than an hour. Hope they can fix this issue in the future

Value for Money
3/5
Product Quality
3/5

Service

published

Everything about this company is crap. Their service is terrible and very intolerant company. You don't make a payment for few days they will screw your number straight away and no calls can be made.

Product Quality
1/5
Incentivised Review No
Hasina
HasinaVictoria

Never going back

published

Never ever go to Vodafone shop, they try to sell you sub standard accessories at a very high price. Had a very bad experience at Knox shopping center, my daughter and I had gone there to buy a phone with a plan. The salesman was dodgy, did not mention that Vodafone was offering a promotion on the plan and instead made it out as though he was doing us a favour by giving us a discount if we bought a few accessories with it!! Unfortunately we were duped by him and when we tried to return the accessories, they refused to give us back our money. I will be changing my service as soon as my contract finishes. Vodafone never again!!

Incentivised Review No
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Terrible service

published

Vodafone is terrible. I’m 4 days without connection. Nobody says anything. I can not cancel this line and they can not do nothing to get my connection back. I hate this company

Product Quality
4/5
Local Reception
1/5
Peeved Off
Peeved OffSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Rude unhelpful and uninformed

published
Value for Money
1/5
Product Quality
3/5
Ian Kloner
Ian KlonerSydney, NSW
  • 3 reviews
  • 2 likes

Pathetic service

published

If I could i would rate Vodafone minus 5 stars but as this is not an option and I had to rate them I gave them a 1, which is not deserved

I have just tried to pay my mobile bill via the app, which failed as they are having technical difficulties. I then tried to pay by calling into Vodafone where I confirmed my card details at the end my payment was not confirmed. I then called back to speak to someone . Higher call volumes as usual and I could arrange a call back. Soonest is 4 days time . How pathetic.

I also signed up with Vodafone for NBN, what a disaster and lack of service. Cancelled within 3 weeks.

My advice to anyone don't go with Vodafone, Their service is shocking.

Value for Money
1/5
Customer Service
1/5

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Next

Read the fine print cause they'll trap you

published

To be fair their network has improved. But their business practices are dodgy as. Signed up for a 12month plan with $1 a month promotional phone. 12months roll around I ring up to find out how much time I have left. No time left month to month contract from here on out but if I leave I have to pay out the rest of the phone because it was on a 36month contract and the dollar promotion doesn't apply I have to pay it out at full price..ok switch me to the cheapest plan... $40 a month is there cheapest plan..

Value for Money
1/5
Product Quality
3/5
Skenner
SkennerCanberra Central 2601, ACT

Vodafone cant keep promises

published
Value for Money
1/5
Product Quality
1/5
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Cris S.
Cris S.Sydney, NSW

Horrible provider, it is all about sales and not customer services.

published
Product Quality
1/5
Customer Service
1/5

Vodafone are shysters

published

Vodafone connected 3 numbers to my home internet service, that I never asked them too, for over 2 years I’ve been contacting them to remove them, the number have never been sued or operated by anyone, & we have never received SIM cards
Now the are saying they will cancel them, and only credit us for 6 months, instead of the $2000 + they should, I will never use Vodafone again, & will warn everyone I know against using them,
What a disgusting despicable company

Value for Money
1/5
Product Quality
1/5
PEONY LOVER
PEONY LOVERPerth, WA
  • 9 reviews
  • 8 likes

NO CONNECTION AT ALL

published
Value for Money
1/5
Product Quality
1/5
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Dean
DeanPerth, WA
  • 3 reviews
  • 2 likes

I would give Zero stars if I could

published

Customer service is appalling, the staff can't help with any issue you have keeping you on the phone for 40min every time only to tell you that you have to visit a store

Value for Money
1/5
Product Quality
1/5

Customer service disappointment

published

Ordered a new iPhone 13 pro max and it’s tracking stated that it was damaged and apparently Vodafone cannot access this information my mobile phone is sitting at Brisbane Airport and waiting to be sent back and I have to wait till 29 November for the logistics team to get back to them they don’t even have a phone number to contact them the customer service people are like robots and not helpful at all, very disappointed and dissatisfied cancel my order not gonna go back

Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
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Value for Money
5/5
Product Quality
5/5
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Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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