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Vodafone

Vodafone

1.6 from 2,489 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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I had bad experience with them

published

If you needed help from them, the connect you to the different departments and this will go for may be more than an hour. Hope they can fix this issue in the future

Value for Money
3/5
Product Quality
3/5
Steve H
Steve HSydney, NSW
  • 4 reviews
  • 3 likes

Not very good for royal customer.

published
Value for Money
2/5
Product Quality
3/5
Aspasia panousakis
Aspasia panousakisMetropolitan Adelaide, SA
  • 2 reviews

No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.

published
Value for Money
1/5
Product Quality
5/5
  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
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Value for Money
5/5
Product Quality
5/5
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Popy
PopySydney, NSW
  • 6 reviews

Terrible network!

published

I cannot even use up 15 GB of my 30 GB plan because of poor network, day or night, No service to even search online ley alone watching a video!! I gave up totally

Value for Money
2/5
Product Quality
2/5
Hayley
HayleySydney
  • 23 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

Reasonably priced plans with attractive inclusions, but network quality lets it down

published

Vodafone has always been competitive in their plans and that's what attracted me to signing up in the first instance. I thought that being in metropolitan Melbourne would be okay in terms of network coverage. Unfortunately, I seem to be experiencing network quality issues even in metro areas. Network may be congested random times of day resulting in "Call Failed" error messages, and signal strength is also spotty. I had to leave because I value network quality as it is starting to get frustrating.

Value for Money
3/5
Product Quality
3/5

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Dom
DomGreater Melbourne (Outer), VIC
  • 2 reviews

loyal customers should be rewarded. not other way around

published

i’m giving 2 stars just because they offer great deals for new customers.
Not so great to loyal customers( i’ve been with them for 8 years ) . they offer a plan with 80gb for 45$ a month if you’re a new customer but not for someone it has been with them for 8 years .. i’ll have to pay more to get more Gb that i actually don’t need when i just wanted that specific plan.

loyal customers should get at least same deals as new customers … AT LEAST .

great provider for NEW CUSTOMERS ONLY .

Value for Money
4/5
Product Quality
3/5
Nikki
Nikki
  • 5 reviews
  • 3 likes

The kindest and most helpful customer service

published

After moving internet and mobile services from Telstra I am so impressed with how kind each person is that I've spoken to over the phone. It has been a seamless transition! Telstra don't even allow you to call up anymore on the phone... I highly recommend vodafone! Great service :)

Product Quality
5/5
Customer Service
5/5
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Tash
TashGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Vodafone Keilor Central - amazing service

published

Cannot believe how helpful Ali was from the Vodafone store in Keilor went above and beyond to get me an urgent phone sourced it, signed me and assisted with reviewing my plans for the best deal for me! In these tough times it was so kind and nice to get face to face assistance.

Value for Money
5/5
Product Quality
5/5
Divya
DivyaVictoria
  • 2 reviews
  • 1 like

Customer for 13 years

published

I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely

Value for Money
5/5
Product Quality
5/5
winston sim
winston simSydney, NSW

Top Services from Vodafone Technical Support

published

I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!

Value for Money
5/5
Product Quality
5/5
Mobile Phone Service Providers

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oli b
oli bmelbourne
  • 44 reviews
  • 25 likes

Is OK but could be better

published
Incentivised Review No
Nudge
NudgeSouth East Queensland, QLD
  • 6 reviews

you are a cash cow

published

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

Value for Money
1/5
Product Quality
2/5
scott
scottIllawarra, NSW
  • 5 reviews
  • 6 likes

Happy with the service

published

Happy with the service. Only a few black spots that happen with all networks. I choose to stay with Vodafone because of the $5 overseas roaming. Hopefully we will be able to again soon

Value for Money
3/5
Product Quality
4/5
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Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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