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Vodafone

Vodafone

1.6 from 2,487 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
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Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$12.00
Included Data per Month16 GB
Store LocationOfficeWorks
Hayley
HayleySydney
  • 23 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

Reasonably priced plans with attractive inclusions, but network quality lets it down

published

Vodafone has always been competitive in their plans and that's what attracted me to signing up in the first instance. I thought that being in metropolitan Melbourne would be okay in terms of network coverage. Unfortunately, I seem to be experiencing network quality issues even in metro areas. Network may be congested random times of day resulting in "Call Failed" error messages, and signal strength is also spotty. I had to leave because I value network quality as it is starting to get frustrating.

Value for Money
3/5
Product Quality
3/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Nikki
Nikki
  • 5 reviews
  • 3 likes

The kindest and most helpful customer service

published

After moving internet and mobile services from Telstra I am so impressed with how kind each person is that I've spoken to over the phone. It has been a seamless transition! Telstra don't even allow you to call up anymore on the phone... I highly recommend vodafone! Great service :)

Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Tash
TashGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Vodafone Keilor Central - amazing service

published

Cannot believe how helpful Ali was from the Vodafone store in Keilor went above and beyond to get me an urgent phone sourced it, signed me and assisted with reviewing my plans for the best deal for me! In these tough times it was so kind and nice to get face to face assistance.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$95.00
Included Data per Month190 GB
Store LocationKeilor Central
Divya
DivyaVictoria
  • 2 reviews
  • 1 like

Customer for 13 years

published

I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$75.00
Included Data per Month300 GB
Store LocationVic point cook
winston sim
winston simSydney, NSW

Top Services from Vodafone Technical Support

published

I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo

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scott
scottIllawarra, NSW
  • 5 reviews
  • 6 likes

Happy with the service

published

Happy with the service. Only a few black spots that happen with all networks. I choose to stay with Vodafone because of the $5 overseas roaming. Hopefully we will be able to again soon

Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$30.00
Esther w
Esther wGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Super happy customer

published

I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month100 GB
Store LocationOnline
Mobile Phone Service Providers

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Jafer A.
Jafer A.South East Queensland, QLD
  • Verified

Best provider by far

published

They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Michael
Michael
  • 3 reviews
  • 3 likes

Time for a change

published

It’s time for a change if you’re fed up of Vodafone you can always switch over to felix mobile unlimited data unlimited calls and text for just $35 a month never need to worry about running out of that I can use promo code [Details Removed] for five dollars off Your first recharge

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Derek
DerekMelba 2615, ACT
  • 3 reviews

EXELLENT Service

published
Value for Money
4/5
Product Quality
3/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationWestfield Belconnen in Canberra
Mobile Phone Service Providers

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parade6010
parade6010Greater Melbourne (Inner), VIC
  • 19 reviews
  • 4 likes
  • Verified

Great Service, Sad to Go

published
Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
Sacred Clown
Sacred ClownSouth East Queensland, QLD
  • 14 reviews
  • 20 likes

Vodafone compared to Optus is Night and day!!!

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$60.00
Included Data per Month500 GB
Store LocationQLD
brandyismyfav
brandyismyfavSydney, NSW
  • 5 reviews

Been a customer for years

published

Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$99.00
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Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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