Good costumer service
I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good
The reviewer stated that an incentive was offered for this review
I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.
replacement of faulty device
I've been with Vodafone since my very first original "brick" mobile so that's quite a few years ago and have stuck by them as a loyal customer ever since therefore I updated my phones every 2-3 years and have always had success till my latest purchase in 2018 the samsung galaxy A5 which unfortunately only lasted 12 months due to having moisture in my porthole I took it back to the store I purchased it from at Burleigh Stocklands shoppping centre Qld and unfortunately the staff there were not helpful at all but rather rude and said there was not...hing they could do for me. I then took it to the store at the Pines shopping center where a lovely staff member Jacob had a total different attitude and was more than helpful to try and help me by sending my device away to the samsung repair center but he did warn me that the kind of damage my phone had there might not be a resolution because my waranty did not cover it, so anyway I wasn't expecting any good news, but a couple of weeks later I received a phone call from the vodafone repair team letting me know they were more than happy to replace my phone with a brand new device and it will be delivered to the Pines store where the lovely Jacob had taken the time to sit down with me and fill out the required paperwork needed to send away with the damaged phone. I am very grateful to Jacob and Vodafone for the replacement device and I guess it really does come back to being loyal and having the loyalty in return, thank you vodafone.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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