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Up until 2 years ago, excellent. Now just don't. You will regret it.
Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.
No reception in most places
It's becoming a joke now. When someone is having reception issues, you say are you with Vodafone and the answer always is yes. Very disappointed and will be switching soon
5g with vodafone is awesome and it performs better then 4G
Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed
The reviewer stated that an incentive was offered for this review
Terrible, totally useless and not worth the money you pay
Network is terrible, data never works and keeps disconnecting, and when you contact their customer service, fist you will be on hold for at least 40 min and then they just say check if your area is covered. I do not recommend Vodafone at all, don’t waste your money.
Being a new customer and started to regret...Terrible service...
I was with Optus prepaid before. I saw there was a deal of paying $150 to buy a $250 prepaid which ended on 31/1 on the Vodafone webpage. At that time, I was still with my Optus prepaid which would expire in several days. I used the Vodafone LiveChat to check if I could buy the prepaid first and activate the plan later. The representative said No. He said as the prepaid would end on 31/1, I have to buy the card and activate the card no later than 31/1 to get the deal. Because of that, he suggested me to visit a store and buy the prepaid card.
The reviewer stated that an incentive was offered for this review
Ridiculous way of topping up your monthly pay as you go
If you run out of data and have no wifi network available- that’s it.. you are done! You can call so called customer service- but let’s not even go there..
in this day and age? Why does this provider even stays in business??
Rude young ignorant staff.
Aggressive and full of attitude. Wanting to show how much she knew about phones before I could even talk. Young Indian girl full of attitude. Worst service ever. Will go with amaysim instead.
No signal at all
I live in Edmondson Park NSW. My area has very bad signal since 2018 I moved there. It is not a rural area at all. I called Vodafone and they explained there was no "tower" and they are building a "tower" and would complete in 2020. Now it is 2022, nothing has changed! I can't even call out from my house!!! I am totally disappointed! I will change to Telstra now!!!!!
They robbed me
These days a lot of us use our mobile to pay for things so when my mobile data shut down for no fault of mine it was more than inconvenient. I had 155gb in my data bank when I got a message that I had used all of my data and not long after I had no internet at all. I called Vodafone and they said someone must have recharged and accidentally used my number. They gave me back my data and restarted my internet. They did not warn me my auto recharge would be affected. For 2 years I have been paying $25 for a $30 plan because I auto recharge. This m...onth my internet shut down again unexpectedly because my auto recharge did not happen which I did not cancel. I called Vodafone and they recharged using my card details. I told them I pay $25 but they took $30 from my bank account which was unauthorised. I called Vodafone again and was told I would be refunded $5. I waited 7 working days. I did not get it. I checked the app. They had given me a $5 my credit which I will not use as I have 155 GB in my data bank. I called them again. They said they could only refund the full $30 and shut down my phone again. Or I can wait until my next recharge is due and call them and ask for the $5 in my credit to be used toward my recharge but because it would be a manual transaction the recharge would cost me $30 not the $25 I have always paid as a loyal customer. So Vodafone has robbed me $5 for a mistake not my fault. They refused to give it back. Perhaps Vodafone has found a loophole and just say someone made a mistake. They could do this to 1 million people and make a profit of 5 million dollars. Obviously if this is the case when recharging a link should be sent to you to make sure it's the correct phone. They can get away with it because not everyone will complain or notice $5 missing and according to Vodafone's behaviour while I was trying to resolve this issue, I would not put it past them, especially since I have noticed an increasing amount of big businesses are robbing us. I can't get the $5 back and will be changing Telcos. Do not trust Vodafone. Check everything.
customer service is scam
I really should have read the review here before ordering 2 pre-paid sims.
After made the order I realized there is a cashback of 38 bucks for each card, so I called their 'customer service' to cancel the order then one guy told me it takes time to find the new order in the system he will call me back in 20 minutes then it never happened on the day, on the second day I called for the same season another guy is fast and told me he has cancelled my order and it is good to order another two now, after the call I wait for the confirmation email o...r message to make sure it is canceled before new order, surprisingly it never happened. Basically what they say in the call may not happen, just wonder what is the point to set the so-called customer service, totally waste time putting liar working there.
I just decided to cancel my plan, but the assistance and service was terrible. At first, I went to Vodafone Booragon to talk in person; however, they told me you must call a number ! what a inconvenient thing! It's better to do these things in store. Then, they told me you must inform us 1 month ahead to be able to cancel which means extra 1 month money and then after chatting with a lot of them , I realized that I could have been able to cancel it whenever I want just by switching to another provider automatically.
It took me 1 month struggling to get in touch with them and none of them were supportive.
Really bad experience with Vodafone.
I didn't need that much data and I was paying the money for using no data for 7 months
Stop text spamming customers
Vodafone sends at least 4 text msgs every month at renewal to push me for my card/bank info to auto renew.
Vodafone harass me this way.
STOP STOP STOP THIS TACTIC VODAFONE
Bring back better prepaid Like combo
Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.
Learn How to rip off in broad daylight from Vodafone
Vodafone says they sell PS5 to customers with internet and mobile phone plans. So I go in and ask and they say no problem we can order you a PS5 if you sign up for NBN and mobile. I do sign up for both on the same day and when ask for the PS5 they say it's out of stock. Shame on you Vodafone for ripping people off like this.
Worst Provider Ever! Buyer Beware!
TL;DR: BUYER BEWARE.
Let's just say I wish I heeded the advice by the negative review left on this site.
I was given completely the run around by this company.
They contradict their own policies. Their staff have zero knowledge about their own policies. They do not listen.
I was given a faulty prepaid SIM card that will not activate and they refused to do anything about it literally. Lucky for me I am only out by $10.
Questions & Answers
What’s your experience of using Vodafone in Western Australia when travelling
I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars
I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..
Get an answer from our members and Vodafone Australia representatives
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