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Vodafone

Vodafone

1.5 from 2,625 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Up until 2 years ago, excellent. Now just don't. You will regret it.

published

Have not been able to recharge my prepaid service online for 2 years. Customer service is pathetic. Tried twice to fix the problem wasted hours for nothing. Just don't get involved with Vodafone.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$10.00
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Tas D.
Tas D.Sydney, NSW

No reception in most places

published

It's becoming a joke now. When someone is having reception issues, you say are you with Vodafone and the answer always is yes. Very disappointed and will be switching soon

Value for Money
4/5
Product Quality
1/5
Customer Service
3/5
Local Reception
1/5
Transparency
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
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Jordan N.
Jordan N.South Australia

5g with vodafone is awesome and it performs better then 4G

published

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Customer Service
5/5
Local Reception
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month45 GB
Store LocationSalisbury
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The reviewer stated that an incentive was offered for this review

  • Verified

Terrible, totally useless and not worth the money you pay

published

Network is terrible, data never works and keeps disconnecting, and when you contact their customer service, fist you will be on hold for at least 40 min and then they just say check if your area is covered. I do not recommend Vodafone at all, don’t waste your money.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month50 GB
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  • Verified

Being a new customer and started to regret...Terrible service...

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Included Data per Month0 GB
Store LocationQueen Street Mall, Brisbane
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The reviewer stated that an incentive was offered for this review

Gareth
GarethMelbourne
  • 2 reviews
  • 1 like

Zero!!!

published

No coverage
Ridiculous way of topping up your monthly pay as you go
If you run out of data and have no wifi network available- that’s it.. you are done! You can call so called customer service- but let’s not even go there..
in this day and age? Why does this provider even stays in business??

Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
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Bob B.
Bob B.Metropolitan Adelaide, SA

Rude young ignorant staff.

published

Aggressive and full of attitude. Wanting to show how much she knew about phones before I could even talk. Young Indian girl full of attitude. Worst service ever. Will go with amaysim instead.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month80 GB
Store LocationSa marion
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Angelina Wen
Angelina WenSydney, NSW
  • 3 reviews
  • 2 likes

No signal at all

published

I live in Edmondson Park NSW. My area has very bad signal since 2018 I moved there. It is not a rural area at all. I called Vodafone and they explained there was no "tower" and they are building a "tower" and would complete in 2020. Now it is 2022, nothing has changed! I can't even call out from my house!!! I am totally disappointed! I will change to Telstra now!!!!!

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$180.00
Included Data per Month20 GB
Store Locationworld square, Sydney
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Angieilyxxx
AngieilyxxxPerth, WA
  • 2 reviews

They robbed me

published
Value for Money
1/5
Customer Service
1/5
Local Reception
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$25.00
Included Data per Month15 GB
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Mobile Phone Service Providers

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customer service is scam

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Very unfriendly

published

I just decided to cancel my plan, but the assistance and service was terrible. At first, I went to Vodafone Booragon to talk in person; however, they told me you must call a number ! what a inconvenient thing! It's better to do these things in store. Then, they told me you must inform us 1 month ahead to be able to cancel which means extra 1 month money and then after chatting with a lot of them , I realized that I could have been able to cancel it whenever I want just by switching to another provider automatically.
It took me 1 month struggling to get in touch with them and none of them were supportive.
Really bad experience with Vodafone.
I didn't need that much data and I was paying the money for using no data for 7 months
.

Product Quality
2/5
Customer Service
1/5
Local Reception
1/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
Store LocationBooragon
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PLN
PLNSydney, NSW
  • 3 reviews

Stop text spamming customers

published

Vodafone sends at least 4 text msgs every month at renewal to push me for my card/bank info to auto renew.
Vodafone harass me this way.
STOP STOP STOP THIS TACTIC VODAFONE

Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

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Ibelong
IbelongGreater Melbourne (Inner), VIC
  • 12 reviews
  • 6 likes

Bring back better prepaid Like combo

published

Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.

Value for Money
3/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store LocationChurchill
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Nima
NimaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Learn How to rip off in broad daylight from Vodafone

published

Vodafone says they sell PS5 to customers with internet and mobile phone plans. So I go in and ask and they say no problem we can order you a PS5 if you sign up for NBN and mobile. I do sign up for both on the same day and when ask for the PS5 they say it's out of stock. Shame on you Vodafone for ripping people off like this.

Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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STEPH
STEPH
  • 6 reviews
  • 1 like
  • Verified

Worst Provider Ever! Buyer Beware!

published

TL;DR: BUYER BEWARE.

Let's just say I wish I heeded the advice by the negative review left on this site.
I was given completely the run around by this company.
They contradict their own policies. Their staff have zero knowledge about their own policies. They do not listen.
I was given a faulty prepaid SIM card that will not activate and they refused to do anything about it literally. Lucky for me I am only out by $10.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Local Reception
1/5
Transparency
1/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
See all Vodafone questions

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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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