Vodafone

I have used many teleco providers all over the world and Vodafone is definitely the worst. I would rather amputate my own finger than deal with them in any way shape or form ever again. Honestly, if it looks like a great deal and you’re considering it just don’t. If you think of your time on an hourly wage then the many many hours you are likely to spend on the phone to their trash customer service will far outweigh any additional savings you might make.

Misreading and poor customer services.

One of the worst experiences ever with a phone I purchased from this company which they had me on 3 years plan. Then I was told I can't change my phone number. If I do, I will be charged $20 each time, then there is an arrange of horrible customer services experience followed up, then I was told by 1 stuff to go to another company, then got the manager after I tried and insisted to speak to the manager many times, then finally got speak to the manager. Then this manager email me a refusing, misleading...

Bad reception, as low as one bar reception with 3G network, slow pathetic mobile internet speed. Can't do much with that kind of slow internet speed. Need to bring along with extra phone with another service provider to back me up.

Always poor network. Never get fixed. Being customer with Vodaphone since last 2008 and now I am thinking to change with different provider. Not recommended at all. Do not go with Vodaphone.

Vodaphone is absolutely rubbish in every way possible $5 cheaper is just not worth it, so depressed, I never have reception & it seems to always be loading, Custumer service always have excuse

Moved to Albion, Brisbane and the reception is a disgrace. So many black spots and regularly have to use landline to contact people as opposed to my mobile.

Speeds are often non existent if you get a reception.

I have lost several days of my life trying to navigate Vodafone call centres to get a simple request actioned. A truly atrocious customer service experience… no staff member can give a straight answer, bouncing around several departments who ask the same questions and pass you on to the next person, constantly on hold, promises of call-backs that never eventuate… shoot me now.

The mobile coverage in Australia is also shocking, barely works in major cities and no chance of a signal in regional or rural parts of the country. Avoid Vodafone like the plague.

I don't give 5-star reviews when I experience issues, but this has been so successfully resolved that it deserves sharing (long post).

1st issue: my preordered Samsung phone was damaged during transit and didn't reach delivery address. Latest update was that it"s being returned to sender, but took weeks without further update.

2nd issue: I asked Vodafone if there are steps I could take to lower the bill for several mobiles+nbn bundle to soften the additional cost of new phone. They downgraded our plans, but lost the discounts so total end...

No service in my home Carindale 4152
Limited service at my workplace Brisbane airport 4008...
Absolute Joke...
I would NOT recommend Vodafone to any sane person. It may seem cheaper but that is useless if you can't get connection to use service...

I was originally told that all stores did not currently stock the s22 but they had stock if I order online I will receive within 2 business days. I then ordered and once the order was confirmed I was immediately told the phone wasn't in stock but would be sent out shortly. Although this was frustrating it was only a small inconvenience. I was then messaged Friday morning to say my phone would be delivered that day between 8am and 6pm, my wife waited all day only for the delivery to be attempted at 7.30pm. Customer service closes with there deli...

I bought iPhone 13 for ongoing promo where there was a discount of $1000. But they charged me full amount. It’s been 3 week I am following it but the issue is not resolved .
Apart from this amount , they have charged me surcharge on this $1000 , so I have to again raise and get it back .
The problem where they charged me $1000 was first reported to Vodafone on 21st Feb and the hey told it will take 2-3 business days. But the problem is still not resolved and I have new issue .

Updated 11/03 :
Complaint no 3-2843546265615

I will never use or recommend Vodafone. My ph plan was finished last month and I had to pay 1 more payment for handset. then I get another bill for the hand set again the next month after calling they tell me it is still the 36 mth contract but the plan had finished the month before. I had changed provider when contract was up they still want me to pay for the handset...

Charging late payment fees! $15.
Even though they didn't inform me my direct debit was unsuccessful.
I also bought a phone which was advertised $500 off. I then was told the $500 had to be paid if I changed phone providers within 2 years. Lots of "catches" be careful with their "terms and conditions"...sneaky!!

Vodafone coverage is appalling - constant drop outs even along the major highways , outside of big cities
Their customer service is now as bad as their coverage - they just lie about the problems (eg we are currently building new towers ; we are in process of upgrading the network which will fix your problems)

Dreadful company - will be pleased when my lousy contract ends

Unlimited data does not exist. Every time I turnaround, I was put on 3G super slow network, anytime during the day or the week. If I restart and reboot everything, I get a system message says " a problem with my connection, that's why we put you on 3G, now problem solved, you are back on 5G, we now canalling your 3G backup", right after that,, after one hour or so, I was put back on 3G again. if I restart everything, then I get the message again. If I don't restart and reboot, they won't tell me I was put on 3G, they just secretly switch me ba...