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Vodafone

Vodafone

1.5 from 2,623 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Maria
MariaWestern Australia

Issues sorted by Resolutions Team

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$297.40
Store LocationBooragoon
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Cat
CatMetropolitan Adelaide, SA
  • 8 reviews
  • 5 likes

So disappointed after being with Vodafone 10+ years to find I'm being billed for a product I declined

published
Value for Money
1/5
Product Quality
5/5
Customer Service
1/5
Local Reception
5/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$85.00
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Dave
DaveCorrimal
  • 10 reviews
  • 3 likes

Coverage back to the dark ages

published
Value for Money
2/5
Product Quality
2/5
Customer Service
3/5
Local Reception
3/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Included Data per Month120 GB
Store LocationOnline Vodafone
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paully2012
paully2012Central Queensland, QLD
  • 58 reviews
  • 34 likes
  • Verified

Excellent customer service

published

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month20 GB
Store LocationBigW
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Aspasia panousakis
Aspasia panousakisMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

No customer loyalty. Vodafone just take take take take and give nothing back in my son's situation.

published
Value for Money
1/5
Product Quality
5/5
Local Reception
2/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
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Gavin
Gavin
  • 28 reviews
  • 17 likes
  • Verified

This was originally a bad review, but the actually made changes from feedback

published

I was frustrated with their communications regarding bill payments, but they’ve seem to have made big improvements in that regard since.
Their in store service is excellent from my experiences and value for money is very good.
I would recommend Vodafone Australia.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationPacific Fair, Broadbeach, Gold Coast QLD
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Divya
DivyaVictoria
  • 2 reviews
  • 1 like

Customer for 13 years

published

I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$75.00
Included Data per Month300 GB
Store LocationVic point cook
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winston sim
winston simSydney, NSW

Top Services from Vodafone Technical Support

published

I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Nudge
NudgeSouth East Queensland, QLD
  • 6 reviews

you are a cash cow

published

The Voda network in high density areas work - not well but works.

My issue is that they sell a mobile for $1800 on a 3 year plan - at the end of the plan it i worth $150.00 max on a $2500.00 replacement (Samsung have a $700 trade in). Telstra will offer a $800 43 inch colour TV - Optus will throw in a new smart watch. Both offers kill the Voda offer.

Voda has lost me - I am not a cash cow - my only issue is how to cancel my Voda contracts - and that seems they have made difficult

A pox on Voda

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$147.00
Included Data per Month15 GB
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Esther w
Esther wGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Super happy customer

published

I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month100 GB
Store LocationOnline
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Jafer A.
Jafer A.South East Queensland, QLD
  • Verified

Best provider by far

published

They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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Derek
DerekMelba 2615, ACT
  • 3 reviews

EXELLENT Service

published
Value for Money
4/5
Product Quality
3/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationWestfield Belconnen in Canberra
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Mobile Phone Service Providers

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brandyismyfav
brandyismyfavSydney, NSW
  • 5 reviews

Been a customer for years

published

Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$99.00
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Jay
JayMetropolitan Adelaide, SA

Wonderful experience with call service

published

Being a Saturday, I was hesitant about calling and having to wait so long to speak to someone. To my surprise I was served by such a knowledgeable person who fixed my NBN connection quickly and sufficiently. Really appreciate this!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
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RM K.
RM K.Sydney, NSW

Call centre staff wonderful

published

I have been with vodafone for well over a decade. The call centre staff have always been wonderful to me when I have a query. I just want to say thank you to them. I am loyal to vodafone because of you.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
1/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$55.00
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Page 1 of 2

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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