1 photo
Vodafone

Vodafone

1.5 from 2,533 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Vodafone Australia

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
Ibelong
IbelongGreater Melbourne (Inner), VIC
  • 12 reviews
  • 6 likes

Bring back better prepaid Like combo

published

Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.

Value for Money
3/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store LocationChurchill
Similar opinion? Write a review on ProductReview.com.au!
Sheran
SheranWestern District, VIC

Great loyalty to their Customers

published

I have been a Vodafone customer for many years since the dsys I used a palm pilot and before my first mobile phone. Their service is great and they consistently reward their customers with bonus data. I highly recommend Vodafone. They're the best! Sheran

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Similar opinion? Write a review on ProductReview.com.au!
paully2012
paully2012Central Queensland, QLD
  • 57 reviews
  • 32 likes
  • Verified

Excellent customer service

published

My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month20 GB
Store LocationBigW
Similar opinion? Write a review on ProductReview.com.au!
Garry
Garry
  • 2 reviews
  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
  • Thumbnail
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$12.00
Included Data per Month16 GB
Store LocationOfficeWorks
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Hayley
HayleySydney
  • 25 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
Similar opinion? Write a review on ProductReview.com.au!
Gavin
Gavin
  • 28 reviews
  • 16 likes
  • Verified

This was originally a bad review, but the actually made changes from feedback

published

I was frustrated with their communications regarding bill payments, but they’ve seem to have made big improvements in that regard since.
Their in store service is excellent from my experiences and value for money is very good.
I would recommend Vodafone Australia.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Store LocationPacific Fair, Broadbeach, Gold Coast QLD
Similar opinion? Write a review on ProductReview.com.au!
Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes

Reasonably priced plans with attractive inclusions, but network quality lets it down

published

Vodafone has always been competitive in their plans and that's what attracted me to signing up in the first instance. I thought that being in metropolitan Melbourne would be okay in terms of network coverage. Unfortunately, I seem to be experiencing network quality issues even in metro areas. Network may be congested random times of day resulting in "Call Failed" error messages, and signal strength is also spotty. I had to leave because I value network quality as it is starting to get frustrating.

Value for Money
3/5
Product Quality
3/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Nikki
Nikki
  • 5 reviews
  • 3 likes

The kindest and most helpful customer service

published

After moving internet and mobile services from Telstra I am so impressed with how kind each person is that I've spoken to over the phone. It has been a seamless transition! Telstra don't even allow you to call up anymore on the phone... I highly recommend vodafone! Great service :)

Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Tash
TashGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Vodafone Keilor Central - amazing service

published

Cannot believe how helpful Ali was from the Vodafone store in Keilor went above and beyond to get me an urgent phone sourced it, signed me and assisted with reviewing my plans for the best deal for me! In these tough times it was so kind and nice to get face to face assistance.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$95.00
Included Data per Month190 GB
Store LocationKeilor Central
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Divya
DivyaVictoria
  • 2 reviews
  • 1 like

Customer for 13 years

published

I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$75.00
Included Data per Month300 GB
Store LocationVic point cook
Similar opinion? Write a review on ProductReview.com.au!
winston sim
winston simSydney, NSW

Top Services from Vodafone Technical Support

published

I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
scott
scottIllawarra, NSW
  • 5 reviews
  • 6 likes

Happy with the service

published

Happy with the service. Only a few black spots that happen with all networks. I choose to stay with Vodafone because of the $5 overseas roaming. Hopefully we will be able to again soon

Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Return Claim MadeNo
Plan Cost per Month$30.00
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Vodafone compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Esther w
Esther wGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Super happy customer

published

I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Plan Cost per Month$65.00
Included Data per Month100 GB
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Jafer A.
Jafer A.South East Queensland, QLD
  • Verified

Best provider by far

published

They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid with Phone
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Champagne E.
Champagne E.
  • 8 reviews
  • 3 likes

Lots of data

published

I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.

Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

Risabh G.
Risabh G.asked

is voda phone bad

2 answers
Katia Kaloustian
Katia Kaloustian

Yes, very bad customer service

JK007
JK007

Yes

Danielle m.
Danielle m.asked

I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?

No answers
Jenny R.
Jenny R.asked

TXT confirmation to another mobile what does this question mean when I am topping up my phone

No answers
See all Vodafone questions

Get an answer from our members and Vodafone Australia representatives

Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.