Moved to Vodafone from Telstra, one week later
I wanted to move to Vodafone because the roaming offered is more attractive than the one Telstra offers. However I was very hesitant because historically everyone says Vodafone has the least coverage…
Finally I have made the move….
Network is better than my work Optus SIM. I travel from NSW southern highlands to the shire and Blue Mountain weekly and I have reception everywhere I go and more 5G access than my Optus SIM. Areas where Telstra was a black spot, I now have reception also. Sure the 5G reception is more limited than Telstra but that...doesn’t bother me. The customer service I received is 10 times better than Telstra. They answer the phone within seconds, they respond to live chat immediately and the wait at the Vodafone shop is minimal, if any. Honestly I am so surprised to see all these negative reviews. But this is typical of many telecom providers, people only leave reviews when they are not happy. With half of these reviews generally due to user errors or lack of understanding. If you are hesitant to move from Telstra because they supposedly better, hesitate no more!
Quick and Friendly customer service
I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.
Great customer service and plan prices
Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.
Punished for loyalty???
I've been with Vodafone for quite sometime and have a few phones along with NBN on my account.
I don't have any problem with the service, both calls and internet even when in remote locations I am surprised that my Vodafone sim is still receiving service along side my secondary Telstra sim.
The only thing I really have an issue with when it comes to Vodafone is that the only way to get a better plan is to either, leave or log a TIO complaint which costs Vodafone money for the complaint being logged and allows you to speak with Australian oper...
Great Service, Sad to Go
I was a Vodafone customer for nearly 2 years and I had a great experience. Really good coverage, the perfect plan for what I needed at the time and a useful app to keep track of my data usage. I only moved to a new company because I found that I was only using minimal data (<5GB/month when my plan offered 50GB), so I found a cheaper option elsewhere.
I called to cancel my plan and switch my number to the new company and the customer service team was brilliant - they offered me a few new plan options to try entice me to stay but were very under...standing that my data usage needs were well below what they were offering, so went out of their way to make sure I would have no issues in transferring my number. I cannot fault my experience with Vodafone and am surprised to see so many poor reviews on here.
The Best Aussie Provider By Far
I really don't understand all the negative reviews. I switched to Vodafone quite desperately after going through a nightmare with iiNet where we had to wait 9 months to get nbn installed at our address while PAYING AS IF WE HAD NBN, and got fobbed off constantly. I got sick of it and ended my contract with them early, not before being slapped with a $200 fee for cancelling early, and switched all of our mobile and internet services to Vodafone. Lo and behold, what took iiNet 9 months to pretend to complete, Vodafone got done in less than 7 days...after switching to them! Since they installed nbn, our internet has been flawlessly reliable and extremely fast. The new 5G mobile network is the same, and on the rare occasion we have needed support their staff are extremely friendly, helpful and fast. I have absolutely no complaints so far. Easily the best experience I have ever had with a provider. I will certainly be a customer for many years to come!
Advrage 20-25mbps speed, but i have seen it reach speeds of up to 90mbps in good reception. This service finaly allowes you to do mass updates like the 77gb star wars battlefront 2 update.Speed is awsome! And great deal! The only downfall that effects me is that the coverage is not crazy, if i use my internet while my phone is in the center of the house i only receve 3mps but if i put my phone near a window it can run up to 90mbps, and advragely runs at around 25mbps im guestermating, well thats what i have observed, and i would say every phone...would run differently depending on processors and such, but other then that i am finaly able to do mass updates like the 80gb call of duty updates and stuff that are on that much larger scale. Chears vodafone for bringing us a great deal!
Good provider, could be best
Customer service- perfect
Price - Can be controlled
I've been Vodafone customer for 14 year in India and Australia.
I couldn't get unlimited calls to India anymore so I left it but may join back if a nice package will be offered
User unfriendly website.
I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.
I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.
I love my Vodafone
I think Vodafone is great, they have pretty good prices and gives you a good amount of mobile data at a reasonable price
I've been with them for over 10 years and never had any problems that won't fixed early :)
Billing cycles and final invoice
I have been a customer for 18 years, yes, 18 years! Obviously I have been happy with the service, generally. Any expectation of coverage outside the major cities is a wish list, but I’m a user in the large mainland cities. The overseas usage is fantastic when roaming with other providers ... AUD5 extra on local plan for 24 hours is very worthwhile.
I have 3 mobile services with Vodafone. Today I finally closed 1 number.
My problem is the cost and time of closing down a number. There appears to be a deliberate set of barriers to make this extre...
Excellent service Vodafone Brookside Qld
Moved my mobile service over to Vodafone today after being with another supplier for 15 years. Jackie was professional and gave clear information. Highly recommend her and this Vodafone outlet
Amazing for Metro, not the best
I'll be honest, I've been with Vodafone for 3 years, and will probably continue to use them for as long as I can.
Coverage wise, it's not the best of the bunch, but definitely not the worst. It covers most, if not all of Melbourne. Using the train every day into the city, I can confirm there are one or two black spots that are mostly due to environmental obstructions, but otherwise I always have an amazing service.
At home, I regularly get 250Mbps/40Mbps, and haven't experience an outage or drop out that affected me drastically.
Customer Ser...vice is always patchy, but none of them were outright rude and always did their best to answer any enquiries or resolve any issues I've had. All in all, Vodafone provides the best all-rounder experience.
Excellent customer services
On my last bill I got charged almost 10 times then what I usually pay. I when to Vodafone store at Loganholme. We talked to one of the staff, her name Jenny. She’s really helpful and she acknowledged me on what happened on the bill. I had a really impressive experience with her.
The reviewer stated that an incentive was offered for this review
Questions & Answers
What’s your experience of using Vodafone in Western Australia when travelling
I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars
I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..
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