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Vodafone

Vodafone

1.5 from 2,623 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Damien G.
Damien G.Sydney
  • 12 reviews
  • 4 likes
  • Verified

Moved to Vodafone from Telstra, one week later

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$85.00
Store LocationPenrith
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Ruth
RuthPerth, WA

Quick and Friendly customer service

published

I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
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Jordan N.
Jordan N.South Australia

5g with vodafone is awesome and it performs better then 4G

published

Very reliable connection
No drop out
Ive got 468.98mbps download and 66.9mbps upload on 5G
Ive got 44.5mbps download and 14.5mbps upload with 4G
Not a bad network over all and im impressed

Customer Service
5/5
Local Reception
5/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month45 GB
Store LocationSalisbury
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The reviewer stated that an incentive was offered for this review

Ibelong
IbelongGreater Melbourne (Inner), VIC
  • 12 reviews
  • 6 likes

Bring back better prepaid Like combo

published

Combo plans better . Prepaid needs better data 15gb c'mon lol 2021 data is cheap., Update prepaid better. I miss combo plus plans ..... Good reception though but don't be stingy lol.

Value for Money
3/5
Product Quality
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month15 GB
Store LocationChurchill
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Garry
Garry
  • 2 reviews
  • Verified

Excellent value mobile plan: 12 months for $150 (from OfficeWorks)

published
  • Thumbnail
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$12.00
Included Data per Month16 GB
Store LocationOfficeWorks
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Hayley
HayleySydney
  • 25 reviews
  • 23 likes

Great customer service and plan prices

published

Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$29.00
Included Data per Month75 GB
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Champagne E.
Champagne E.
  • 10 reviews
  • 4 likes

Lots of data

published

I have a pre paid sim only plan. I have automatic recharge so I get extra data every month. I like the feature that you don't loose internet if you run out of data it just goes slower, not that I ever would as I have 200gb in my data bank.

Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Store LocationOnline
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parade6010
parade6010Greater Melbourne (Inner), VIC
  • 19 reviews
  • 4 likes
  • Verified

Great Service, Sad to Go

published
Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$40.00
Included Data per Month50 GB
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Ciel V.
Ciel V.Greater Melbourne (Outer), VIC
  • 5 reviews

The Best Aussie Provider By Far

published
Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$45.00
Included Data per Month30 GB
Store LocationDandenong, VIC
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Mobile Phone Service Providers

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Aiden
AidenNew South Wales

GREAT DEAL!

published
Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$120.00
Included Data per Month500 GB
Store LocationBrought it off the vodafone site itself.
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Brackenboy
BrackenboySouth East Queensland, QLD
  • 16 reviews
  • 6 likes

User unfriendly website.

published

I have been with Vodaphone for 18 months on a sim only plan since I scrapped the landline. The service itself has been faultless, however since I can't understand foreign call centre staff I went online to choose a GB upgrade and found their website so confusing and biased to new customers I ended up changing to another carrier who had an easy to understand website, and had my phone number ported within 24 hours. So long, Vodaphone.

Value for Money
5/5
Product Quality
4/5
Customer Service
3/5
Local Reception
5/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$35.00
Included Data per Month30 GB
Store Locationonline store
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Varinder Singh Gosal
Varinder Singh GosalMetropolitan Adelaide, SA

HELPFUL

published

Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Plan TypePre-Paid Sim Only
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Mobile Phone Service Providers

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Heather W
Heather WSydney, NSW

Great

published

I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$50.00
Included Data per Month60 GB
Store LocationRevesby NSW
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Katie A
Katie AGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Nice customer service and good products

published

Customer service are always helpful and friendly with any issues. Coverage in rural areas isnt amazing but its good otherwise. Prepaid recharges are decent value and plans are also pretty good.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$30.00
Included Data per Month10 GB
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Leopard
LeopardGreater Melbourne (Inner), VIC
  • 2 reviews

I love Vodafone

published

I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.

Product Quality
5/5
Customer Service
4/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Return Claim MadeNo
Plan Cost per Month$5.00
Included Data per Month0 GB
Store LocationMELBOURNE
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Page 1 of 2

Questions & Answers

Paul M.
Paul M.asked

What’s your experience of using Vodafone in Western Australia when travelling

No answers
David F.
David F.asked

I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars

No answers
Simon
Simonasked

I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..

No answers
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Details

CategoryMobile Phone Service Providers and Physical Shops
Network UsedVodafone
International Roaming Offered Yes
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