Moved to Vodafone from Telstra, one week later
I wanted to move to Vodafone because the roaming offered is more attractive than the one Telstra offers. However I was very hesitant because historically everyone says Vodafone has the least coverage…
Finally I have made the move….
Network is better than my work Optus SIM. I travel from NSW southern highlands to the shire and Blue Mountain weekly and I have reception everywhere I go and more 5G access than my Optus SIM. Areas where Telstra was a black spot, I now have reception also. Sure the 5G reception is more limited than Telstra but that...doesn’t bother me. The customer service I received is 10 times better than Telstra. They answer the phone within seconds, they respond to live chat immediately and the wait at the Vodafone shop is minimal, if any. Honestly I am so surprised to see all these negative reviews. But this is typical of many telecom providers, people only leave reviews when they are not happy. With half of these reviews generally due to user errors or lack of understanding. If you are hesitant to move from Telstra because they supposedly better, hesitate no more!
Quick and Friendly customer service
I wanted to change my package and get some information about my bills. Sanjana and Sadhir were so helpful. They were very friendly meantime quick and Efficient. The recommended package was affordable as well.
Issues sorted by Resolutions Team
I don't give 5-star reviews when I experience issues, but this has been so successfully resolved that it deserves sharing (long post).
1st issue: my preordered Samsung phone was damaged during transit and didn't reach delivery address. Latest update was that it"s being returned to sender, but took weeks without further update.
2nd issue: I asked Vodafone if there are steps I could take to lower the bill for several mobiles+nbn bundle to soften the additional cost of new phone. They downgraded our plans, but lost the discounts so total end...ed up even higher for less data. My initial call to Customer Service didn't produce results which frustrated me, nor did my visit to a couple of Vodafone shops as they said they couldn't do anything from their end. But I was referred to Vodafone Retentions & Vodafone Resolutions and I had the pleasure of speaking with Baishakhi. She's impressive - very knowledgeable with their products, explained extensively my options and found solutions for above issues. She said she'll call again for updates and followed through on her promise. I received my new phone 3 days after we finalised the order for replacement phone (and 2 of those days were the weekend!). She sorted my plans and gave an even better deal. I know I'm only 1 customer and 1st issue isn't really Vodafone's fault, but I was almost ready to take my bundle elsewhere from being frustrated but she turned me around! Hope she gets credit and hope other clients have the opportunity to sort out their issues with someone like her.
Excellent customer service
My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.
Great customer service and plan prices
Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.
This was originally a bad review, but the actually made changes from feedback
I was frustrated with their communications regarding bill payments, but they’ve seem to have made big improvements in that regard since.
Their in store service is excellent from my experiences and value for money is very good.
I would recommend Vodafone Australia.
Customer for 13 years
I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely
Top Services from Vodafone Technical Support
I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!
Super happy customer
I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.
Best provider by far
They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them
Our experience for over 20 years with Vodafone staff is always 100%. I have to be fair & say that in the past the infrastructure needed urgent upgrades where it all happens & I welcomed it with a smile the great improvements. My recent contact that we had in-store at Westfield-Belconnen in Canberra was most pleasant experience. The store manager & his assistant was most helpful noticing us outside the store 30 minutes past closing hours. He approached us & offered to let us in to sort our 4 old SIM cards to 4 new ones for us to be ready for 5G....Both males where very professional not pushy into anything that we didn’t need. They both assisted in setting up plus activating our 4 devises. This was our first experience in store & must say it was most pleasant experience. We generally deal with Vodafone over the phone with staff in India who are as equally pleasant & knowledgeable. Well done Vodafone for excellent training & selection of appropriate staff in your company. We are very happy customers.
Great Service, Sad to Go
I was a Vodafone customer for nearly 2 years and I had a great experience. Really good coverage, the perfect plan for what I needed at the time and a useful app to keep track of my data usage. I only moved to a new company because I found that I was only using minimal data (<5GB/month when my plan offered 50GB), so I found a cheaper option elsewhere.
I called to cancel my plan and switch my number to the new company and the customer service team was brilliant - they offered me a few new plan options to try entice me to stay but were very under...standing that my data usage needs were well below what they were offering, so went out of their way to make sure I would have no issues in transferring my number. I cannot fault my experience with Vodafone and am surprised to see so many poor reviews on here.
Been a customer for years
Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.
Wonderful experience with call service
Being a Saturday, I was hesitant about calling and having to wait so long to speak to someone. To my surprise I was served by such a knowledgeable person who fixed my NBN connection quickly and sufficiently. Really appreciate this!
Call centre staff wonderful
I have been with vodafone for well over a decade. The call centre staff have always been wonderful to me when I have a query. I just want to say thank you to them. I am loyal to vodafone because of you.
Questions & Answers
What’s your experience of using Vodafone in Western Australia when travelling
I have no issues with Vodafone Aust, good customer service and my home internet is great been 3 months a couple issues were sorted out very quickly by friendly staff. **** 4 stars
I have been a customer of Vodafone for a few years with both my mobile phone & NBN because I was assured that they were adding towers themselves so as coverage would improve (which it did). Recently the reception on my mobile has now deteriorated markedly along with my NBN connection... After contacting Vodafone on many occasions with no result I am now looking at an alternative NBN connection and ditching Vodafone NBN .Unfortunately, I am still locked into a mobile deal for the next 18months but as soon as I can opt out I shall be doing so.. So disappointed that I have been lied to by Vodafone as I should probably report them to the authorities but that doesn't make the reception any better..
Get an answer from our members and Vodafone Australia representatives
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