Great Service, Sad to Go
I was a Vodafone customer for nearly 2 years and I had a great experience. Really good coverage, the perfect plan for what I needed at the time and a useful app to keep track of my data usage. I only moved to a new company because I found that I was only using minimal data (<5GB/month when my plan offered 50GB), so I found a cheaper option elsewhere.
I called to cancel my plan and switch my number to the new company and the customer service team was brilliant - they offered me a few new plan options to try entice me to stay but were very under...standing that my data usage needs were well below what they were offering, so went out of their way to make sure I would have no issues in transferring my number. I cannot fault my experience with Vodafone and am surprised to see so many poor reviews on here.
The Best Aussie Provider By Far
I really don't understand all the negative reviews. I switched to Vodafone quite desperately after going through a nightmare with iiNet where we had to wait 9 months to get nbn installed at our address while PAYING AS IF WE HAD NBN, and got fobbed off constantly. I got sick of it and ended my contract with them early, not before being slapped with a $200 fee for cancelling early, and switched all of our mobile and internet services to Vodafone. Lo and behold, what took iiNet 9 months to pretend to complete, Vodafone got done in less than 7 days...after switching to them! Since they installed nbn, our internet has been flawlessly reliable and extremely fast. The new 5G mobile network is the same, and on the rare occasion we have needed support their staff are extremely friendly, helpful and fast. I have absolutely no complaints so far. Easily the best experience I have ever had with a provider. I will certainly be a customer for many years to come!
I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.
I love my Vodafone
I think Vodafone is great, they have pretty good prices and gives you a good amount of mobile data at a reasonable price
I've been with them for over 10 years and never had any problems that won't fixed early :)
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Excellent service Vodafone Brookside Qld
Moved my mobile service over to Vodafone today after being with another supplier for 15 years. Jackie was professional and gave clear information. Highly recommend her and this Vodafone outlet
Amazing for Metro, not the best
I'll be honest, I've been with Vodafone for 3 years, and will probably continue to use them for as long as I can.
Coverage wise, it's not the best of the bunch, but definitely not the worst. It covers most, if not all of Melbourne. Using the train every day into the city, I can confirm there are one or two black spots that are mostly due to environmental obstructions, but otherwise I always have an amazing service.
At home, I regularly get 250Mbps/40Mbps, and haven't experience an outage or drop out that affected me drastically.
Customer Ser...vice is always patchy, but none of them were outright rude and always did their best to answer any enquiries or resolve any issues I've had. All in all, Vodafone provides the best all-rounder experience.
Excellent customer services
On my last bill I got charged almost 10 times then what I usually pay. I when to Vodafone store at Loganholme. We talked to one of the staff, her name Jenny. She’s really helpful and she acknowledged me on what happened on the bill. I had a really impressive experience with her.
The reviewer stated that an incentive was offered for this review
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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