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Great loyalty to their Customers
I have been a Vodafone customer for many years since the dsys I used a palm pilot and before my first mobile phone. Their service is great and they consistently reward their customers with bonus data. I highly recommend Vodafone. They're the best! Sheran
Excellent value mobile plan: 12 months for $150 (from OfficeWorks)
Was on a Telstra $55 a month post-paid for long time. 40GB data and unlimited calls, and according to Telstra the “best option for me”, and also the cheapest option they have available at the moment.
Because I use mostly WiFi, I average about 5GB mobile data a month and I always felt was paying too much but was too lazy to do anything about it. My main concern with switching to a smaller data plan was that “what if I go over” when on holidays or travelling. Sometimes I use 20~30GB a month during summer. And Telstra had no smaller plan availabl...e. I did ask them about switching to a pre-paid SIM but it was all too hard and the offers weren’t that cheap either. Eventually decided to shop around and ended getting Vodafone 200GB pre-paid SIM with 12 months expiry for $150. Normally $200 but OfficeWorks was selling it for $150 as promo. For me it’s the best of both worlds. At average usage of 5GB a month it should last me the full 12 months. And if I end up binging on holidays there’s no risk going over my monthly allowance. Activation was smooth and took about 1/2h to switch. So from $660 a year I’m now paying $150 a year for my mobile without having to worry about paying monthly bills or getting hit with fees. Vodafone coverage is probably not as comprehensive as Telstra but where I typically need data it has been more than adequate and at least par with Telstra. In fact when commuting from & to work I was getting average 20 Mbps with Telstra and I’m now getting up to 170 Mpbs
Great customer service and plan prices
Vodafone has been great over the past few years I have been with them, I always receive fast and super friendly customer service when needed and always resolved very quickly. My plan is a very good rate and they do like to retain customers and reward loyalty, there’s some areas around sydney with basic reception and sometimes the network does go down for maintenance. I highly recommend vodafone if you’re mainly looking for an affordable plan. My partner is with Telstra so he can hotspot if we travel to areas with no service but Vodafone gives me the day to day use I need at such a great price.
Great Service, Sad to Go
I was a Vodafone customer for nearly 2 years and I had a great experience. Really good coverage, the perfect plan for what I needed at the time and a useful app to keep track of my data usage. I only moved to a new company because I found that I was only using minimal data (<5GB/month when my plan offered 50GB), so I found a cheaper option elsewhere.
I called to cancel my plan and switch my number to the new company and the customer service team was brilliant - they offered me a few new plan options to try entice me to stay but were very under...standing that my data usage needs were well below what they were offering, so went out of their way to make sure I would have no issues in transferring my number. I cannot fault my experience with Vodafone and am surprised to see so many poor reviews on here.
The Best Aussie Provider By Far
I really don't understand all the negative reviews. I switched to Vodafone quite desperately after going through a nightmare with iiNet where we had to wait 9 months to get nbn installed at our address while PAYING AS IF WE HAD NBN, and got fobbed off constantly. I got sick of it and ended my contract with them early, not before being slapped with a $200 fee for cancelling early, and switched all of our mobile and internet services to Vodafone. Lo and behold, what took iiNet 9 months to pretend to complete, Vodafone got done in less than 7 days...after switching to them! Since they installed nbn, our internet has been flawlessly reliable and extremely fast. The new 5G mobile network is the same, and on the rare occasion we have needed support their staff are extremely friendly, helpful and fast. I have absolutely no complaints so far. Easily the best experience I have ever had with a provider. I will certainly be a customer for many years to come!
Vodafone service is good , I have 5 years experience with Vodafone. I’m very happy with the customer support, they are very helpful. I recommend Vodafone for best experience. Thank You
The reviewer stated that an incentive was offered for this review
I've just had an excellent experience with Revesby Vodafone. Adam changed my phone over to the 60GB red plus plan for $50 each month. I watch ABC iview on my phone and I hotspot to my laptop, so this is ideal for me. Adam was patient and professional as he worked through my request. Thank you Vodafone and Adam.
I love Vodafone
I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.
Vodafone uses Aus Post Records to verify addresses...Aus post records can by wrong!!
No problem with Vodafone service ...hate the merry go round of departments ..but i think thats same all round.
Today I had an interesting incident and want to share
I have been at my current physical address for 10 years
I took our a prepaid SIM with Vodafone a few years agoafter approx 2016
Jumped thru all the hoops ets regarading verification, addy etc etc.4YEARS ago
Today I got an SMS from Vodafone ..."We've suspended your service as we havent been able to confirm your address details. Please call us on 155 ...etc etc. HOw absolutely charming ( A nicer note of "Please update your details otherwise we will have to suspend your service.... Bottom Line" Aussie post delivers very little to me ...I have a PO Box for all my parcels cos unless its from Kogan, Internnode one of the big accounts OR a Passport ....they just dont deliver stuff to the home addy. Vodafone uses Aussie Pose to verify physical addresses. I gave Vodafone my physical address Ausie Post said they didnt recognise it....... Frightening eh? Major source of verification doesnt have correct records. Ayway I got Vodafone to put BOTH my addresses on record. No chance of talking to Corporate or someone who really cares about the long term outcomes of such glitches. Interestingly I cannot put anything on Aus Post website OR even on one of the FBchat rooms ....but will put it on here too . Hope this perhaps gives you an idea of how the verification process could have gone wrong for you. Good Luck.
Best pre-paid phone service
I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly
Vodafone review by adam leeming
hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....
I love my Vodafone
I think Vodafone is great, they have pretty good prices and gives you a good amount of mobile data at a reasonable price
I've been with them for over 10 years and never had any problems that won't fixed early :)
Been with Vodafone for ten months now and never had a problem. Fast downloads. Good reception and clear calls. So all good. Would not hesitate to recommend them. Cheers and thanks.
A fair comparison on customer service and coverage.
I had to call Vodafone 1300 number today and I got the call centre Mumbai, things didn’t start well with the language barrier Etc and things got a little testy and eventually I was transferred to a chap called Sharma and he was excellent, clear English and wanted to resolve my problem, he really went that extra mile and keep in contacted with me during the course of the day until resolved. And I’ve been with most of the main telcos over the past years and dealt with other customer service centres and never had the positive experience I received...today, I was very touched with his personal service and perseverance and this is from someone on the other side of the world, he retained me as a loyal Vodafone customer today and he definitely deserves a very big Thank you from me. On another subject regarding Vodafone coverage, my partner and I travel up and down the length of the East Coast regularly and my partner is with Optus, we both have same iPhone 6’s and she has a lot of signal drop out compared to me. We both were originally with Telstra for approximately 12 years and we both left as we found with Vodafone and Optus you got more data and longer time 30-35 days and the Telstra customer service I received when wanted to upgrade our 12 year old plans was appalling and this was at a Telstra store, there was interested in retaining us as long term users so there’s good and bad with other telcos too. But I’m happy with Vodafone.
Excellent service Vodafone Brookside Qld
Moved my mobile service over to Vodafone today after being with another supplier for 15 years. Jackie was professional and gave clear information. Highly recommend her and this Vodafone outlet
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
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