Reviewer Photos & Videos
Excellent customer service
My wife and I bought new phones and decided to stay with Vodafone. I'm glad we did as the help we received was unexpected. To get the help we needed on a Saturday, outstanding. Instant response from both messenger and phone help. Our new phones were up and running fast.
I couldn't be happier with the help we received.
Excellent value mobile plan: 12 months for $150 (from OfficeWorks)
Was on a Telstra $55 a month post-paid for long time. 40GB data and unlimited calls, and according to Telstra the “best option for me”, and also the cheapest option they have available at the moment.
Because I use mostly WiFi, I average about 5GB mobile data a month and I always felt was paying too much but was too lazy to do anything about it. My main concern with switching to a smaller data plan was that “what if I go over” when on holidays or travelling. Sometimes I use 20~30GB a month during summer. And Telstra had no smaller plan availabl...e. I did ask them about switching to a pre-paid SIM but it was all too hard and the offers weren’t that cheap either. Eventually decided to shop around and ended getting Vodafone 200GB pre-paid SIM with 12 months expiry for $150. Normally $200 but OfficeWorks was selling it for $150 as promo. For me it’s the best of both worlds. At average usage of 5GB a month it should last me the full 12 months. And if I end up binging on holidays there’s no risk going over my monthly allowance. Activation was smooth and took about 1/2h to switch. So from $660 a year I’m now paying $150 a year for my mobile without having to worry about paying monthly bills or getting hit with fees. Vodafone coverage is probably not as comprehensive as Telstra but where I typically need data it has been more than adequate and at least par with Telstra. In fact when commuting from & to work I was getting average 20 Mbps with Telstra and I’m now getting up to 170 Mpbs
Customer for 13 years
I have been with Vodafone for 13 years.
I am happy with my plan, phone and service.
Customer service is excellent too.
I use store in point cook town centre. They are lovely
Top Services from Vodafone Technical Support
I wish to express my support to the technical support team in Vodafone. Impressive technical knowledge from Vivian J (Technical Support) helping me with an international call issues affecting my mobile.
Job well done Vivian!
Super happy customer
I actually love Vodafone... I love the quick online and over the phone customer service... every single interaction I’ve had with Vodafone staff is amazing and they are so helpful... I’ve been Vodafone for about 15 years and never ever had a problem they couldn’t solve and always so friendly...I have recently changed to a plan with 100g data for a very cheep rate...
Honestly couldn’t be happier with Vodafone.
Best provider by far
They treat their customers with respect and integrity. They definitely value their customers and give them the best solution. I would recommend joining them, and making sure you stick with them for long because they will give you good treatment as a loyal customer. You just got to be loyal to them
Our experience for over 20 years with Vodafone staff is always 100%. I have to be fair & say that in the past the infrastructure needed urgent upgrades where it all happens & I welcomed it with a smile the great improvements. My recent contact that we had in-store at Westfield-Belconnen in Canberra was most pleasant experience. The store manager & his assistant was most helpful noticing us outside the store 30 minutes past closing hours. He approached us & offered to let us in to sort our 4 old SIM cards to 4 new ones for us to be ready for 5G....Both males where very professional not pushy into anything that we didn’t need. They both assisted in setting up plus activating our 4 devises. This was our first experience in store & must say it was most pleasant experience. We generally deal with Vodafone over the phone with staff in India who are as equally pleasant & knowledgeable. Well done Vodafone for excellent training & selection of appropriate staff in your company. We are very happy customers.
Been a customer for years
Been a customer for years on personal and business and never really had many issues that could be resolved by them. I'v also had phones with others and the other majors are just sending everything offshore where it's almost impossible to talk to anyone in australia. I'll be with them for the next few years as they haven't given me a reason to look elsewhere.
Wonderful experience with call service
Being a Saturday, I was hesitant about calling and having to wait so long to speak to someone. To my surprise I was served by such a knowledgeable person who fixed my NBN connection quickly and sufficiently. Really appreciate this!
Call centre staff wonderful
I have been with vodafone for well over a decade. The call centre staff have always been wonderful to me when I have a query. I just want to say thank you to them. I am loyal to vodafone because of you.
Excellent in every way!
I went in and spoke to a representative Danny Elle at Colonnades South Australia.
She answered every question and wrote the answers down for perusal later.
Very helpful, why would you want to get a phone from anywhere else.
Mobile Postpaid - Customer Representative Review
Have been a customer of Vodafone for years on and off.
I find their customer service at general enquiries and technical department great if not perfect. Can't believe the flak they receive here. They have always been easy to deal with in regards to my concerns, assisted in a friendly and professional way. They get straight to the problem and resolve it in a timely manner with no fuss whether it be technical issue, setting up new phone or general account enquiries. Sure, some of them have accents that I couldn't understand or names I couldn't pr...
Great value for money
Very reliable 4G coverage.
The data download speed is fast enough to watch videos. Easy to use app. Good value for money with great phone plans. Good customer service on the chat.
Good costumer service
I have a good experienced no problem at all.
People are very friendly they give is a free card for coffee.
Thank you i have no words just good experienced. Good good
The reviewer stated that an incentive was offered for this review
I bought a prepaid voucher. Activated it, I tried to access the internet, couldn't. When I did, I found it was all gone. I texted Vodafone. I got a poor response. They said my security code wasn't the same. I texted them the next day. They fixed me up with a new security code. And arranged for a new voucher.
Questions & Answers
I have been charged $148 this month as part of my bill. The $148 is itemised as ‘pricing plan’ . What is that?
TXT confirmation to another mobile what does this question mean when I am topping up my phone
Get an answer from our members and Vodafone Australia representatives
|Category||Mobile Phone Service Providers and Physical Shops|
|International Roaming Offered||Yes|
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