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Vodafone

Vodafone (page 2 of 8)

1.6 from 2,443 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Charlotte S.
Charlotte S.Sydney, NSW
  • 2 reviews
  • Verified

Love my new phone

published

Got the new iPhone 11 Max Pro. Upgraded online via the myvodaphone app, got the phone the next day. They also called for security to make sure I was the phone who purchased it. Great quick service

Value for Money
3/5
Product Quality
5/5
Leopard
LeopardGreater Melbourne (Inner), VIC
  • 2 reviews

I love Vodafone

published

I can't understand the bad reviews here. Vodafone are great! Vodafone are really good and helpful and have given free minutes during Covid 19. They have always been helpful and obliging :-) I have never had drop outs or problems.

Product Quality
5/5
Customer Service
4/5
Tyla white
Tyla whiteSydney Surrounds, NSW

Vodafone

published

I went in store and ordered a new phone to begin a plan and I received the phone but not the sim? Am I suppose to buy my own?? X

Value for Money
5/5
Product Quality
5/5
Daryl Ian
Daryl IanGreater Melbourne (Inner), VIC
  • 3 reviews

Excellent service

published

Husband needed a new phone. We went to the Malvern store, customer service assisted in picking, explained all the features and even transferred all the photos and contacts to the new phone. They even put me on a better plan. I’m really happy.

Value for Money
5/5
Customer Service
5/5
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Zan
ZanSydney Surrounds, NSW
  • 2 reviews

Vodafone uses Aus Post Records to verify addresses...Aus post records can by wrong!!

published
Product Quality
4/5
Incentivised Review No
Stacey
StaceyPerth, WA
  • 3 reviews

Best pre-paid phone service

published

I definitely recommend Vodafone to everyone as I have been with them for 20 years and never had a problem in fact they have only became cheaper over time.
Some of the pre-paid plans are. . .
$10 weekly credit gives you 7 days unlimited calls and text plus 4gig data or
$30 monthly gives you 28 days unlimited calls and text plus 10gig data or for only
$60 you can get 90 days unlimited calls and text plus 4 gig data good for young children and the elderly

Value for Money
5/5
Product Quality
5/5
Adam L.
Adam L.
  • 3 reviews

Vodafone review by adam leeming

published

hi all I hear stories about Telstra and optus with their poor overseas service and long waiting times, I have been with Vodafone for a few years and yes they have an overseas call centre in india however their service is excellent,no waiting period and they guided me a few times with trouble shooting with my pocket wi fi when I had issues with my internet.....

Value for Money
5/5
Product Quality
5/5

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Eric
EricGreater Melbourne (Metropolitan), VIC
  • 6 reviews

Good service

published

Network is good n general barely drop out
Downloaded speed is ok Price is reasonable been a customer for many years would recommend to everyone if need get connected !good choice

Value for Money
4/5
Product Quality
4/5
Suz
SuzGreater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 9 likes

Outstanding service

published

I went in to Vodafone Forest hill yesterday to upgrade my kids iPhones to the iPhone 11 pro max . The information in relation to the discounts / trade in ect was excellent . The staff member (# L1143 ) sorry forgot his name , was so friendly , knowledgable and helpful . We have had our 3 services with Vodafone for many years and will of course continue to do so. Thanks so much to this lovely staff member .
Suzie P

Incentivised Review No
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Samy L.
Samy L.Perth, WA
  • 2 reviews

Five Star

published

Have no issues with coverage - actually have more than my partner who's with Telstra most times. Speed is always good too. Service is always outstanding and competitive pricing for what is offered. Have been with Vodafone approximately 10 years and have no desire to change.

Value for Money
4/5
Product Quality
5/5
Cathy
CathyPerth, WA
  • 3 reviews

Changing my mobile was easy

published

I have used Vodafone for some time and the network coverage was a significant improvement to my last service. upgrading my mobile in the Wanneroo store was really straightforward and the store member was very helpful. I have now started to use Vodafone for NBN. So far so good

Value for Money
5/5
Product Quality
5/5
Jimmy Kingsley
Jimmy KingsleyCentral, SA
  • 16 reviews
  • 1 like

I love my Vodafone

published

I think Vodafone is great, they have pretty good prices and gives you a good amount of mobile data at a reasonable price
Can't complain
I've been with them for over 10 years and never had any problems that won't fixed early :)

Value for Money
5/5
Product Quality
5/5
Mobile Phone Service Providers

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Henry
HenryGreater Melbourne (Inner), VIC
  • 14 reviews
  • 24 likes

431 Bourke St for the best service

published

After experiencing very poor service at the Vodafone store on the corner of Swanston and Bourke streets for many years, I decided to try the Bourke St mall option. The service here was outstanding thanks to Rosa and Ambrose. Very professional, friendly and customer centric. I highly recommend taking the extra minute walk from the corner store option to the mall option to find out what true customer service should be. Thanks again guys for your help and solutions. Very impressed.

Value for Money
5/5
Product Quality
5/5
George K.
George K.South East Queensland, QLD
  • 16 reviews
  • 4 likes

All good.

published

Been with Vodafone for ten months now and never had a problem. Fast downloads. Good reception and clear calls. So all good. Would not hesitate to recommend them. Cheers and thanks.

Value for Money
4/5
Product Quality
5/5
Luke
LukeAustralia
  • 21 reviews
  • 24 likes

Rating purely on Vodafone’s Twitter Customer Service

published

Received excellent customer service from their Twitter account, my issue was dealt with immediately and was resolved the same day. Left me having a positive view of Vodafone Australia! Keep up the good work on Social Media Vodafone :)

Incentivised Review No
Martyn
MartynRichmond-Tweed, NSW
  • 8 reviews
  • 7 likes

A fair comparison on customer service and coverage.

published
Value for Money
5/5
Product Quality
5/5
Lori
LoriSydney, NSW
  • 3 reviews
  • 3 likes

Great service at Vodafone Cronulla

published

Called into the store last week looking to transfer from Telstra. Samuel was the sales attendant at the time and was very helpful. Definitely better value than Telstra. I walked in with no appointment, got served straight away.
Thanks for your patience Samuel
Lori

Value for Money
5/5
Product Quality
5/5
Debbie
DebbieSouth East Queensland, QLD

replacement of faulty device

published
Product Quality
4/5
Customer Service
5/5
Kath
Kath
  • 2 reviews

Excellent service Vodafone Brookside Qld

published

Moved my mobile service over to Vodafone today after being with another supplier for 15 years. Jackie was professional and gave clear information. Highly recommend her and this Vodafone outlet

Value for Money
5/5
Customer Service
5/5

Vodafone is the best telco company for quality and customer service!

published

Vodafone has been nothing short of brilliant with our phones so we changed our internet which was terrible with Telstra and the support we got from Telstra was an absolute joke alone with the service. Vodafone have went above and beyond in store and on the phone and we are stoked with our phones and nbn!

Value for Money
5/5
Product Quality
5/5

Wonderful service, great pricing!

published

Service was incredible as always, Jerome made the entire process incredibly clear and easy. We’ve shopped around looking at plans for a while now, but none have been better than the ones offered at Vodafone, and for a fraction of the price too. Will definitely be staying with vodafone in the future.

Value for Money
5/5
Product Quality
5/5

Amazing for Metro, not the best

published
Value for Money
4/5
Customer Service
4/5
Nicole V
Nicole VSouthwest, VIC
  • 2 reviews

Perfect example of customer service

published

I recently moved my internet over to Vodafone and they were very helpful, patient and took the time to get everything right. Service has been fantastic so far. Would recommend.

Value for Money
5/5
Customer Service
5/5
Lyn and Mike
Lyn and MikeGreater Melbourne (Outer), VIC
  • 3 reviews

Sensational customer service

published

We received outstanding service and assistance at Rosebud Vodafone.
The person who served us was an absolute legend - extremely knowledgeable, efficient and so pleasant to deal with. 10/10. We hope he never leaves this store.

Value for Money
5/5
Customer Service
5/5

Excellent customer services

published

On my last bill I got charged almost 10 times then what I usually pay. I when to Vodafone store at Loganholme. We talked to one of the staff, her name Jenny. She’s really helpful and she acknowledged me on what happened on the bill. I had a really impressive experience with her.

Value for Money
4/5
Customer Service
5/5
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