Great Telco, reliable service and decent value
I live in the inner South East of Melbourne, always had reialble service and great speed with data allowance and costs that we're among the more reasonable available. Very happy to recommend to others.
Great so far!
Recently changed from Telstra to Vodafone. Paid off my phone with Telstra and they advised my plan would only reduce by $5.... also went in store to discuss and they advised me to just go online, lost me there! Went to Vodafone, got hooked up with new iPhone 8, and paying $15 cheaper than my old 6 i have already paid off! Service and connection so far amazing have been really happy!! Switch over people!
Great service always reliable
I had the 40 DATA COMBO plan and always comes with EXTRAS. 9 GB extra per month when you recharge online. So 18 GB for 40$ not too bad hey.
Excellent personable in-store service
Excellent consultant "Zac" in-store. All pre-paid and lock-in options explained in easy-to-follow manner. I'm very happy with my choice. Vodaphone's 4G network coverage is fine. Great app - which Zac kindly downloaded for me (nothing too much trouble!) App shows a detailed break down of my usage. Straight away it's there for me in black & white. Sorry Telstra but your app is too much work for me to follow. Don't understand it. Thanks Vodaphone. Way more bang for my buck. Im glad I changed over.
I came to Australia in 2008 and first time I purchased Vodafone prepaid sim,after use couple of months I thought maybe any other network will give me better deal but try every single and finally 10 year experience Vodafone is best.
Exceptionally happy that after 4 long years I switched from optus. It is a prepaid plan that includes more data and international minutes than I could ever use. Would suggest Vodafone to anyone.
Great prices and features
Been with Vodafone for 10 or so years. Have had no issues with them service wise or coverage wise. Towards the end of each contract Vodafone have waived last few months and upgraded my phone and plan.
Have 4g in the areas i live in and work and most areas I go.
21 years of service - brilliant
I’ve been a post paid customer for over twenty years now and can’t fault the service - while the coverage in rural areas isn’t as great as Telstra their international roaming service more than makes up for it. I travel regularly with work and cannot fault their service, and with the added advantage to being to access my data and unlimited calls overseas it really makes their product stand out. Competitive pricing with great service.
Great phone so easy to use!
Great coverage every where I go
My plan is well worth the money
Vodafone have great customer service very helpful.
I received a call yesterday to advise that my contract was nearly up and I was entitled to an upgrade. Sales rep worked with me to get the best possible plan for my circumstances. Excellent work.
No need to complain
Reading a lot of reviews on here of stories that are only but the customers fault i had to write my own review.
They go by their 30day exit, if you dont have good service in your area simply take your phone back, dont whinge about it if you choose to stay!
Apart from that Vodafone's service has been far superior than both optus and telstra. Optus's billing is confusing and network is slow. I am with them so i know. Telstra well you get coverage but apart from that they are frustrating. Vodafone years ago started out with poor phone customer ...
I have been a Vodafone customer for a long time.
My Vodafone coverage is definitely a lot stronger than my previous Optus connection.
I was on a $140 per month plan with Vodafone that had 14gbs of data, unlimited calls and text with international minutes. I was recently able to upgrade my plan to $80 per month with Vodafone that now has 62gbs of data with unlimited calls and text.
As I got an increase in available data, it enabled me to cancel my additional Vodafone data plan of 45gbs per month for $60 per month.
This has improved my cash flow by $120 per month with additional internet data.
- 3 reviews
- 2 likes
Trust issues from my experience with other telco's, thank GOD for Vodafone and their transparency.
Warning - long review ahead just because I'm so passionate about honest and reliable companies and Vodafone deserves some recognition for their great services! I'm turning 24 this year and I've been with Vodafone going on 3 years this year. At first I was hesitant to join, especially because I was going to be paying off my phone on a plan (scary stuff when you're only use to buying prepaid credit) but I am a heavily budget conscience/skeptical of sneaky money hungry sales people type of person when it comes to dealing with telco companies and I...'ve had nothing but an exceptionally AMAZING experience with Vodafone. Regardless of the bad reviews below, it might be discouraging to see so many, majority rules right? Wrong. Do your own research, go on Vodafones website and see for yourself. Their sim plans, phone + sim plans, prepaid offers, etc.. are better than most out there. They called me when my phone was a few months away from being payed off to offer me another deal, some people get annoyed with Vodafone calling but I'm up for all them deals and my partner needed a new phone! The best thing was that I was able to get that new phone for my partner, use the iPhone 6s Plus I had paid off with Vodafone and ended up getting an even better data deal for my own phone, whilst my partner put his own sim into the new phone purchased on a monthly pay off deal through Vodafone. I was literally just able to switch my data deal around an hour ago (1:00am) to get some quantas points and even MORE data chucked in the mix. Yes I'm a data hog. Really though, that's one of the awesome things about this company, you will always be able to call the customer service centre if you have any questions or need some help 24/7 and if the team you're trying to reach operates between certain hours, they're able to give you a call back which has come in handy throughout the years. Big ups to Vodafone for changing the game.
Switched to Vodafone after bad customer service with another phone company. That was 3 months ago. I have never had any trouble with reception or slow internet. My plan on Vodafone offers the same as my old plan but is $20 less per month. Could not be happier with this service.
Network coverage is very reliable. Postpaid contract and excellent value for money. Extremely satisfied with everything. Love love this product.
Review collected in partnership with Vodafone Australia
Staff named Mel
The staff named Mel solved all my problems by listening patiently to my problem and researching about it, asking seniors about the procedure. She did everything she could and solved it finally, whereas the other 3 staff just informed me no. I am so thankful to Mel.
Mobile phone plans
A rep from vidaphone called me to discuss my current plan. When I told her how much I was paying per month she was able to save me $10 per month and still keep my current benefits. I also was able to change my sons plan to the same saving him $10 a month too.
Great Customer Service!
My husband and I attended the Vodafone store located on level 1 at Fountain Gate Shopping Centre. Steve was the store attendant who helped us.
Steve was polite, friendly and approachable and provided us with great customer service. He showed a genuine interest to help us and attended to all our questions patiently. We could tell that he was more focused in helping us rather than to 'just get another sale'!
We would like to commend Steve for his great customer service!
Best customer service.
I have had the best customer service ever. Ubed was so great so helpful in selling me a new phone and plan. Thanks so much Ubed.
Ex Optus customer happily now with Vodafone
I have USB plug it in I get 4G . AS someone previously with Optus getting 0G very happy thank you.
Internet access around Adelaide Sydney country NSW
Amazing enough that the progress of the service over the past 15 years with Vodafone, that bought out my original provider Orange and then 3 network. The coverage and service is better, although sometimes the call centre are like robots reading from a script. All is getting better and I was offered, 3 months free NBN home internet trial, but declined as I'm already committed to another provider just a bit slow with that offer.
South Yarra store
We are very happy with our multi business accounts!
We had a toral stuff up from another supplier and after 5 weeks of waiting for our iPhones we went here on a whim and got them straight away from the south Yarra store.
I’m very impressed as business accounts are slow but they were so helpful. Thank you
So awesome,lovely service.Great company
I upgraded today and also got a Samsung tablet thrown in.Best service,there for the customer.Never had a problem with their products or service.
I choose Vodafone because its value for money and I'm comfortable with the Internet and mobile pre paid. I'm always happy with the service whenever I recharge my devices.
Although it look about 2 weeks to get my iPhone X , I’m so happy with their customer service particularly from Neha. Kept me updated on my new phone. I’v been going to Forest Hill Vodafone for last 2 years and this is the first time I experienced a great service.
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