Car is decent however Volkswagen Customer Service is extremely poor
I purchased this car new in 2017. It's a great car in general. Economical, handles well and an all around comfortable driving experience.
The VW service and customer service team however, are not great. After my first service outside of the warranty period, I am being asked to spend a substantial amount of money to repair an item. The VW service department raised a 'goodwill' claim however that was promptly rejected. They never told me that, instead waiting for me to follow up with them (even though the said they will contact me).
I have esc...alated the mater to the VW customer care team as an Australian Consumer Guarantee case. They have to be the worst customer care team I have ever dealt with. They said I should get a call back in 24 hours. That did not occur. I finally got in touch with someone 72 hours after initial contact. The representative took notes of the issue and told me he would have a resolution in 2-3 days. It has been 2 weeks and I still don't have an answer. It seems that VW are doing all they can to avoid warranting vehicles under the Australian Consumer Guarantee. It is a shame as vehicles do now come with a 5 year warranty. I have previously owned VW cars and have had similar experiences. However this is the last straw for me. I will not be buying another VW Group vehicle in the future.
Purchased in January 2017.
Great small car
Bought it in 2015 from vw kloster newcastle.tuns smooth as a whistle . Never had any trouble so far.done more than 100k . Worth every cent . Pickup is excellent along with fuel efficiency. Maneuverability is a class of it's own
Purchased in January 2015 for A$35,250.00.
Unreliable. Extremely expensive. Had 2 new gearboxes and 2 new clutches. Transmission extremely unsatisfactory.
Commuting, used everyday. Have only ever had this car serviced by VW, has never been late for a service. Always something wrong with it. Extremely expensive to maintain. Only one owner.
Purchased in February 2013.
VW 'lemon ' golf
my golf tsi turbo was initially a satisfying purchase , even over the warranty period i had multiple repairs recalls issues clutch gearbox blue motion high oil usage etc , hopefully things have improved in the last year or so
Purchased in January 2015 at vw waverley .
The reviewer stated that an incentive was offered for this review
Expensive maintenance issues
I bought my VW Golf in 2015 brand new from the dealership with 3 years warranty, thinking it is a brand new car , 3 years warranty should be enough. I got it serviced regularly at their authorized dealership.
I drive the car mainly in the city. Just after my warrant expired, 2 months after, the odometer reading was only around 60,000 km at that time, I had problem with my Gearbox. needed to get replaced. John hughes quoted $3600 to replace the gearbox , I claimed under goodwill warranty, Thank God it was approved. 1 year down the track, a...
Cheap Budget Parts - Warning!
2015 MK7 GTI 6Speed Manual
Battery died in no time due to a start/stop recall - this was covered a while ago. (1-2 years ago)
Plastic handle piece of the seat adjustment came off?
Passengers side mirror fell out?
Purchased in February 2016 for A$50,000.00.
Volkswagen Golf Highline R line
Second Golf purchased this one with a higher spec R Line sports package. Drives amazingly and it handles great. These Golfs are quality builds everything feels very soiled and well made, have never had an issue
- Golf Mk.7 Hatchback GTI (2013-2017)
- Verified purchase
Performance and comfort. So fun!
This Manual GTI is my daily driver. I drive probably 100 KM per day and have racked up nearly 40,000 KM on my Golf thus far. Purchased June 28, 2018 with 45,000 on the clock.
Thankfully I work in the automotive trade, so servicing doesn't cost me an arm and a leg. It's still serviced through Volkswagen every time it's due. Nothing major yet, only serviceable items at this stage.
Being a young bloke (24) and a car enthusiast, this car is perfect for me. So quick and fun when you need it to be, but also so capable in terms of being comfortable ...for passengers on the road. Being completely objective I'll jot down my current observations, negative and positive. - Negatives 1. These cars are NOTORIOUS for electrical faults. I've had my fair share, which convenientally have disappeared. My horn stopped working randomly for about 3 weeks, then one day I pressed it and it worked again. My windows, which are auto (firm hold and they go down on their own) quite often will not work when firmly holding down, but will go up if I hold the switch myself.
Fantastic car all around
I have owned my car for 2 years now and done 40,000km and it hasn't missed a beat. The fuel economy is excellent, usually around 6.5l/100km in town and 5.5l/100km highway driving. I also use it to tow my boat (500kg) and it does it with ease. I would recommend this car to anyone who wants an affordable yet comfortable hatch that is brilliant to drive.
Purchased in June 2017 for A$27,000.00.
Good city car with some minor issues
Bought Golf 7 Highline with safety package and luxurious package in 2015 for my wife. Good city car and only done 30,000 km. Overall happy with it. I am six feet tall and fit in comfortably, more spacious than other small cars like Corolla, Mazda 3, Honda Civic, etc. Fast, solid. Like it's cornering light and adaptive cruise control.
Some minor issues need to mention before buying VW:
1. Don't like the start stop system, slow start when stop in red traffic light. I have to disable it every time before driving.
2. Battery dead just after three ...
My wife and I bought a used mk7 Golf GTI with 134,000 km on it! (manual). It still looks, feels and drives like a new car. Our family with 2 kids are very tall and we find this a fantastic, and fun, primary car. It tows well too.
With the addition of a roof pod there is lots of luggage space for holidays.
The only problem we've had is a flat battery.
Purchased in August 2018 for A$18,000.00.
VW Golf 90Tsi constant issues.
After the first year I noticed my car stalling, the staff didn’t have a clue what was going on.
They checked it, did a software update and said it was good to go. The car then stalled and died in the car park of VW servicing centre off James Ruse Drive. Shortly after this they replaced my mechatronics unit and the car was ok for another year.
Same issue happened again. New mechatronics unit was ordered. Car was ok to drive for another 2-3 years. Luckily all under warranty.
5th year of owning the vehicle same thing happened again. Replaced t...he mechatronics this time at my own cost because Volkswagen said the vehicle was out of warranty and that driving a car 25,000 kms a year was ‘excessive’. Mind you we are up to the 4th mechatronics replacement on a vehicle they look after. This time I had to pay for it despite history showing a constant issue with this part being fitted into my car. After a lot of back and forth i ended up paying the $3000 for the mechatronics unit to get the car back on the rd only for the gearbox to fail less than 6 months later (gear fork somehow snapped off) and Volkswagen asked for another $7k to replace. Avoid this car if you can - google all the issues this vehicle had from previous owners: you will also notice a lot of the same vehicle for sale with ‘no drive’.
Purchased in August 2009.
Sporty quick and fun
Bought brand new, I have modified it freely and I truly love the performance of this car, added features leather seats sun roof premium sounds system all worth the extra I paid.
Bought in black is my only downfall it is hard to keep clean but otherwise this car has been a great investment tbh
A quality car in almost every way
I purchased my Golf 7 (a 103TSI Highline) second hand in a private sale. It was still under warranty at the time, although had done a fair few kilometers. It did need new clutch packs for the DSG, which were replaced under warranty, and now over 2 years later it still drives absolutely brilliantly. I have now covered 90000kms, and everything still works perfectly, it rides and drives lovely, nothing squeaks or rattles, basically it still looks almost brand new. Compared to other small cars the Golf really does feel premium; and the way it drive...s supports that. It's also great on fuel (as low as 4.5l/100km on highway trips), it's quiet, comfortable, and has lots of handy gadgets and driving aids (such as Adaptive Cruise Control and self parking). It would have rated a 5 if only the servicing costs were a bit more competitive, as they can be a but pricey compared to a Corolla or Astra.
Wish i bought a Toyota
I use my gti mk7 as a everyday car with modifications and iv been having issues not with my sport modifications but with simple yet expensive standard features such as corner light sensors and cruise control systems. The car just doesn't feel like a high end car after 1 yr. Feels like a old abused car although i take care of it and get it serviced. Wish i had bought a Toyota.
- Golf Mk.7 Hatchback GTI (2013-2017)
- Verified purchase
Great car but needs better QC
MK7 GTI owner, best hatchrocket ever driven, slick design and beautiful interior. However, continuously rattling keep bothers me so now I'm switch to a higher level brand than VW, the engine mount needed strengthen, it vibrates in an abnormal way under hard acceleration which is what this car designed for.
- Golf Mk.7 Hatchback 92TSI (2015-2017)
- Verified purchase
Not the most reliable car
This car has been disappointing - within the first 6 months of purchase the DSG gearbox decided to make some weird noises like a squealing noise - complained to the service department and a fault was lodge only to find that the clutch packs were damaged and required replacement. The replacement took 2 days thank goodness I was provided a loan vehicle.
Fast forward to 2 years - I would randomly drive and an error message would pop up on my dashboard which was so fast that I wasn't able to read it - took it in to get the error message scanned...- it picked up that my gear selector was faulty and throwing an electrical fault to the on board computer thinking that my car was in P whilst it was in motion. Had to get the entire unit replaced - thankfully under warranty otherwise it would have cost over $2K I would not recommend this car if you are planning to buy and keep the car for a long period of time such as over 6-10 years - if you are salary packaging or leasing it then why not - the car does drive well and comfortable - it has plenty of power and is very fuel efficient it is also a very refined car in it's category and feels very solid even at high speeds and in heavy wind and rain. You will also feel very secure to know that it is a very safe car and even safer if you bundle it with the safety pack. Overall - only purchase this car if you are willing to fork out money for repairs or if you are planning to lease it or have it for a short term. Not a good choice if you are looking for a long term durable vehicle.
absolutely loving this car
bought my golf in Aug 17 and absolutely loving it.
it feels sporty and powerful. Interior feels very quality and comfort.
so far I have had any issue with it other than car key battery life is bit short. within a year, I have both batteries replaced for both keys.
Start is just a little bit sluggish but I guess coz of turbo engine. it is not as quite as I expect on a bit of bumpy roads but on high way it breezes thru.
Great car - not perfect but I love it.
I really like this car. It feels sporty and has heaps of features that add to the comfort levels. I particularly like the heated leather seats, the steering wheel with lots of buttons that work the audio/entertainment/information system, the reversing camera and parking assistance system, as well as the overall look of the car. It is really economical.
One thing I don't like is how hesitant it feels when entering roundabouts or when I want to quickly turn across traffic. I assume the hesitation is a consequence of a fuel efficiency measure but...
Biggest mistake of my life.
After getting promoted, I celebrated by buying a new Golf R, I spared no expense and was bowled over by the many test drives I completed. Everything was going well until the first service, keep in mind I’m a trained mechanic and pilot, but had to use them for warranty reasons - for the next year it was in and out, new turbos, new parts, leaks, electronics that would freeze and stutter and then it flat out wouldn’t start. Fair to say they don’t like the Aussie heat much, even so, rubbish car for the price.
Questions & Answers
Hi I'm looking at purchasing a 2014 Highline TDI mk 7. It's immaculate inside and out, one owner, I can tell the car has been well loved and looked after. I've never had a euro car before, but am looking for something that is high tech, and economical. The golf seems to tick those boxes but I hear mixed reviews.. Can anyone shed some light on your experience with these cars?
I can only answer from my own experience of my Golf, purchased new in Sept 2015. It's done 107,000km and been serviced regularly (7 times). Has been a fantastic little car, fun to drive, economical yet nimble. That being said, much comes down to how it's looked after (clean oil, quality fuel, fresh air) all goes a long way to having the car serve a long, useful life - but my experience is a thumbs up and enjoy these cars!
Has anyone had a remote control car key die and found any alternative to paying the $620 VW want for a new one please? My car is a 2016 Golf TDI, auto Mark 7
Thank you, John.
Good luck John. In my experience, VW are not helpful and are very expensive. My golf does not have a remote key but you would think they would have a battery that could be replaced as other remote devices do. Maybe that’s just another way VW makes more money.
My car is a 2016 TDI Golf hatchback Highline. Could you please tell me if it is a mrk 6 or 7 and also the windscreen dimensions? Thanks.
Hi Sandra. I have just needed to find an answer to the same question. I've been through all the documentation including service book, sales dockets etc. and came up blank. A good Google search provided the answer. The easy answer is ... if you have rounded tail lights, it's Mk 6, if they are sharp edged design, Mk 7. Mark 7 also has the sophisticated "Infotainment System" with GPS and lots of other choices (radio, car, menu etc.) in the middle of the dash.
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