Purchasing MY19 Volkswagen Gold 110TSi Comfortline 7sq DSG Hatch on the 18th of December 2019 has caused me nothing but distress and concern. The issue began on the 16th of November when my car got tolled to Berwick Volkswagen due to “gearbox in emergency mode, no reverse gear” causing my car to immediately stop working and get to a complete stop. Hence forward, Berwick Volkswagen servicing team diagnosed my car within a week to conclude that my whole transmission is broken and will need a full replacement. However, I have been told there is a ...Read more

Brought a brand new VW golf from a local dealer, there have been multiple issues since, the dealership was friendly and helpful. However, other than fixing my car, which I had problems since day 2; VW told me that there is nothing they can do about the quality of the vehicle. My three-year warranty is about to end, so make sure you buy the extra care plan.

08/06/2018 warranty repair – 4th gear lack of power, infotainment system is faulty ( has a line across the screen) – replacement
05/04/2019 repair- rattles in the dash – ticke...Read more

I purchased this car new in 2017. It's a great car in general. Economical, handles well and an all around comfortable driving experience.

The VW service and customer service team however, are not great. After my first service outside of the warranty period, I am being asked to spend a substantial amount of money to repair an item. The VW service department raised a 'goodwill' claim however that was promptly rejected. They never told me that, instead waiting for me to follow up with them (even though the said they will contact me).

I have esc...Read more

I bought my VW Golf in 2015 brand new from the dealership with 3 years warranty, thinking it is a brand new car , 3 years warranty should be enough. I got it serviced regularly at their authorized dealership.
I drive the car mainly in the city. Just after my warrant expired, 2 months after, the odometer reading was only around 60,000 km at that time, I had problem with my Gearbox. needed to get replaced. John hughes quoted $3600 to replace the gearbox , I claimed under goodwill warranty, Thank God it was approved. 1 year down the track, a...Read more

I am at my wits' end with this vehicle - I bought it on a whim and have regretted it ever since. As soon as it comes back from it's latest X thousand dollar repair I'm putting it straight into the auction house!

Part of the problem was that I was used to owning a Honda, so I'm probably used to cars that just tick along with regular servicing. Alas, this is too much to ask from a VW.

Purchased vehicle in July 17 with about 55k on it, received 1 year warranty from dealer. Had to take it back within this time with brake problems (always reassuri...Read more

After the first year I noticed my car stalling, the staff didn’t have a clue what was going on.
They checked it, did a software update and said it was good to go. The car then stalled and died in the car park of VW servicing centre off James Ruse Drive. Shortly after this they replaced my mechatronics unit and the car was ok for another year.

Same issue happened again. New mechatronics unit was ordered. Car was ok to drive for another 2-3 years. Luckily all under warranty.

5th year of owning the vehicle same thing happened again. Replaced t...Read more

Loved all the tech and style of my new Highline TSi 7.5, but geez the 1.4 motor is sooo slowww off the mark to the point I nearly had head ons while turning against traffic. When I would put my foot down to turn against on coming traffic nothing would happen until the turbo kicked in and then I'd be stuck slowly picking up speed with cars barrelling down at me. Changing lanes and putting the foot down to pick up speed to keep up with the faster moving traffic was also a nightmare as again it would take a second or two to start picking up speed,...Read more

Our VW Golf Wagon drove mostly fine for 6 years but then started coughing and spluttering so we took it to our local mechanic. He advised there are problems with the compression system and that to investigate it further would cost circa $2,000 and then to repair it might be many thousands more. We took this up with VW Australia to say we didn't expect this for a car which is supposed to be reliable with less than 90,000kms on the clock. VW were totally unhelpful and said we could pay the further fee and that they may pay some of it depending...Read more

Up until 7 Jan 2019 I loved this car - no problem whatsoever. I got it brand new in 2010 thinking a Golf would stand the test of time. I had it serviced regularly and now at 80,000 kms the compression has gone in one of the cylinders. The car has become worth $0 overnight. The fuel consumption went from 6l/100kms to 10l/100kms. To investigate the problem further will now cost more than the car is worth at trade in. Two mechanics have verified this including a VW dealer. I've been quoted up to $8000 to strip the engine to investigate the pr...Read more

We bought 2 x VW golfs high line 1 x petrol and 1 x diesel. We bought them on the time the diesel scandal was in the media. We were told the diesel wouldn't impact us and yet it did. I also had an Audi SQ% diesel which i had placed for sale a month before the scandal for $94,000 and i changed my mind after i had a lot of interest thinking what would i buy next..I realized i would regret it.
As it was a such a nice car. i tried selling it when the scandal came out then i could only get $72k.
The diesel VW golf was returned to the dealer...Read more