Reviewer Photos & Videos
Purchasing MY19 Volkswagen Gold 110TSi Comfortline 7sq DSG Hatch on the 18th of December 2019 has caused me nothing but distress and concern. The issue began on the 16th of November when my car got tolled to Berwick Volkswagen due to “gearbox in emergency mode, no reverse gear” causing my car to immediately stop working and get to a complete stop. Hence forward, Berwick Volkswagen servicing team diagnosed my car within a week to conclude that my whole transmission is broken and will need a full replacement. However, I have been told there is a ...waiting period until my part comes from Germany. As Germany Volkswagen does not have any 2019 Golf transmissions available, and that I will have to wait for the next available one. Unfortunately, the team at Berwick cannot give me an estimated date because they are “unaware” of when the part will be available and when it will arrive in Australia. This is not good enough and beyond unprofessional. Therefore, to Volkswagen Australia, I am so disappointed to hear that you are not abiding by the Australian consumer laws. I have chosen Volkswagen with the peace of mind that if something goes wrong you will look after your customers. I cannot believe a company with your reputation and history will not honour their warranty agreements which clearly state that if there is a major fault you will replace my car for a new one or give me a refund. It clearly states that I am fully entitled to choose my remedy if it’s a major fault. To all definitions and all scenarios, my transmission fault is indeed a major fault. How can I even drive my car now knowing that my transmission and steering could fail me at any time. I already suffer from great stress and anxiety on a daily basis. I particularly chose to purchase your car with its top safety features for such reasons and for great peace of mind. I will not accept this car anymore, I will not put myself through this much of stress and anxiety once again. I have lost all and any faith in your company, I will never buy another car from you if my car isn't replaced, I don't feel safe and I don't believe that the repairs will be something that I can put my trust in going forward. I have done my research and contacted angry customers from your Facebook page regarding their Volkswagen cars and their issues. All have stated that they have had experienced horrible customer service, lengthy procedures and multiple repairs faults. Therefore, as Suzanne from head office suggested, I have every right to contest my rights and as a customer under Australian consumer law I WILL! Before that I will also ensure that every google review and every product review will hear of the atrocious customer service I received from Volkswagen.
Purchased in December 2019.
Problems since day 2, nearly three years later, finally fixed them all and the are not honoring any additional warranty
Brought a brand new VW golf from a local dealer, there have been multiple issues since, the dealership was friendly and helpful. However, other than fixing my car, which I had problems since day 2; VW told me that there is nothing they can do about the quality of the vehicle. My three-year warranty is about to end, so make sure you buy the extra care plan.
08/06/2018 warranty repair – 4th gear lack of power, infotainment system is faulty ( has a line across the screen) – replacement
05/04/2019 repair- rattles in the dash – ticke...
Purchased in March 2019.
Rubbish don’t bother
Bought the car brand new with 3 yrs warranty, a couple months after warranty finished with only 20,000km on the clock error msg pops up on dash which a a recognised known problem with VW company.
No offer of goodwill to fix at all. Would expect almost brand new car wouldnt start having these issues.
May opt out and sell while still early but won’t be going for VW next
Purchased in February 2017 at Solitaire Hawthorn .
Don't buy one!!!!!, users oil and I have had to replace the gearbox at 43000kms @ $3500 factory service people useless
usage second car
seviced as per log book
not happy Jan, what a shame it is an expensive flop with poor warranty and back up service. this is my 4th vw , no more :(
Purchased in June 2014 for A$33,000.00.
Car is decent however Volkswagen Customer Service is extremely poor
I purchased this car new in 2017. It's a great car in general. Economical, handles well and an all around comfortable driving experience.
The VW service and customer service team however, are not great. After my first service outside of the warranty period, I am being asked to spend a substantial amount of money to repair an item. The VW service department raised a 'goodwill' claim however that was promptly rejected. They never told me that, instead waiting for me to follow up with them (even though the said they will contact me).
I have esc...alated the mater to the VW customer care team as an Australian Consumer Guarantee case. They have to be the worst customer care team I have ever dealt with. They said I should get a call back in 24 hours. That did not occur. I finally got in touch with someone 72 hours after initial contact. The representative took notes of the issue and told me he would have a resolution in 2-3 days. It has been 2 weeks and I still don't have an answer. It seems that VW are doing all they can to avoid warranting vehicles under the Australian Consumer Guarantee. It is a shame as vehicles do now come with a 5 year warranty. I have previously owned VW cars and have had similar experiences. However this is the last straw for me. I will not be buying another VW Group vehicle in the future.
Purchased in January 2017.
Don't do it, don't buy VW
I've owned VW for a good many years and have some wonderful road trips in North America and Europe but that all ended. I bought a new VW golf in 2013 and it will be the last time I own a VW, the car was a lemon. Dealing with VW Australia was a nightmare as was the dealership and service centre.
Unreliable. Extremely expensive. Had 2 new gearboxes and 2 new clutches. Transmission extremely unsatisfactory.
Commuting, used everyday. Have only ever had this car serviced by VW, has never been late for a service. Always something wrong with it. Extremely expensive to maintain. Only one owner.
Purchased in February 2013.
Expensive maintenance issues
I bought my VW Golf in 2015 brand new from the dealership with 3 years warranty, thinking it is a brand new car , 3 years warranty should be enough. I got it serviced regularly at their authorized dealership.
I drive the car mainly in the city. Just after my warrant expired, 2 months after, the odometer reading was only around 60,000 km at that time, I had problem with my Gearbox. needed to get replaced. John hughes quoted $3600 to replace the gearbox , I claimed under goodwill warranty, Thank God it was approved. 1 year down the track, a...
Run for the hills #lemon
I am at my wits' end with this vehicle - I bought it on a whim and have regretted it ever since. As soon as it comes back from it's latest X thousand dollar repair I'm putting it straight into the auction house!
Part of the problem was that I was used to owning a Honda, so I'm probably used to cars that just tick along with regular servicing. Alas, this is too much to ask from a VW.
Purchased vehicle in July 17 with about 55k on it, received 1 year warranty from dealer. Had to take it back within this time with brake problems (always reassuri...ng when they don't work) and traction control/ABS issues. A month after warranty was up it started making odd sounds every so often on startup. After taking it to mechanic, it cost over $2k to fix the timing chain tensioner. Apparently this is a wee quirk of the engine and can lead to engine write off if left too long and cam chain slips. Some poor people have had this happen with single digit mileage! So that made me grimace a bit. A few months later I received a recall letter from VW, so in it goes again for surgery on the transmission. So many of them needed to be done that it was three months before the dealership could do the fix. At least that was free and they vacuumed it really nicely for me... Cheers, guys. A couple of weeks after getting it back there was a visit from the engine light and lo and behold the timing chain issue rears its ugly head again - just under a year from when it happened before. At this stage it is unknown whether my mechanic will be able to get a warranty claim or if I'll have to pay, but it's looking likely that I will have to pay another $2k+.
Purchased in July 2017 at NZ for A$15,000.00.
VW Golf 90Tsi constant issues.
After the first year I noticed my car stalling, the staff didn’t have a clue what was going on.
They checked it, did a software update and said it was good to go. The car then stalled and died in the car park of VW servicing centre off James Ruse Drive. Shortly after this they replaced my mechatronics unit and the car was ok for another year.
Same issue happened again. New mechatronics unit was ordered. Car was ok to drive for another 2-3 years. Luckily all under warranty.
5th year of owning the vehicle same thing happened again. Replaced t...he mechatronics this time at my own cost because Volkswagen said the vehicle was out of warranty and that driving a car 25,000 kms a year was ‘excessive’. Mind you we are up to the 4th mechatronics replacement on a vehicle they look after. This time I had to pay for it despite history showing a constant issue with this part being fitted into my car. After a lot of back and forth i ended up paying the $3000 for the mechatronics unit to get the car back on the rd only for the gearbox to fail less than 6 months later (gear fork somehow snapped off) and Volkswagen asked for another $7k to replace. Avoid this car if you can - google all the issues this vehicle had from previous owners: you will also notice a lot of the same vehicle for sale with ‘no drive’.
Purchased in August 2009.
Slow off the mark
Loved all the tech and style of my new Highline TSi 7.5, but geez the 1.4 motor is sooo slowww off the mark to the point I nearly had head ons while turning against traffic. When I would put my foot down to turn against on coming traffic nothing would happen until the turbo kicked in and then I'd be stuck slowly picking up speed with cars barrelling down at me. Changing lanes and putting the foot down to pick up speed to keep up with the faster moving traffic was also a nightmare as again it would take a second or two to start picking up speed,...and geez did I have some near misses when doing that!! The dual clutch was also a headache as yes it's basically a manual....but it didn't have to drive like one and be so temperamental with it's gear shifts. AARRRHHHH!!!! Suspension was too hard for a car like this. As it isn't a sports car as such it has really stiff suspension making the ride unpleasant. Lane detection was a nightmare as it would follow grooves in the road or old lane markings that were covered up months ago. Nearly ended up under a truck once as it was driving me towards it, so I ended up not using it ever again after that! So in the end we had to sell the car after only 10 months as It was too dangerous being slow, and my wife didn't want to travel with me in case I had an accident. So sad for a new car that had some really good tech and but was let down with being underpowered with a combination of annoying dual clutch lag and slow engine pickup.
Purchased in August 2017 for A$34,999.00.
Car turned into a lemon overnight
Our VW Golf Wagon drove mostly fine for 6 years but then started coughing and spluttering so we took it to our local mechanic. He advised there are problems with the compression system and that to investigate it further would cost circa $2,000 and then to repair it might be many thousands more. We took this up with VW Australia to say we didn't expect this for a car which is supposed to be reliable with less than 90,000kms on the clock. VW were totally unhelpful and said we could pay the further fee and that they may pay some of it depending...on what the findings of the testing were although they're not obliged to. They referred us to the 3 year warranty (expired some time ago), which in my opinion is a poor excuse. You buy a VW expecting that it will be worth something after 6 years or that you could drive it for a further 6 years! Very disappointing and frustrating.
Purchased in August 2013 for A$34,999.00.
Very unstable and problematic gearbox
We just use the car for a regular commuting to work and home. 8 years only 60K km. But the gearbox has been mulfunctioned for a few times. Recently got a very serious problem
Purchased in September 2011.
The TSI 1.4litre manual Golf 2010 brought brand new - complete engine failure in Feb 2019
Up until 7 Jan 2019 I loved this car - no problem whatsoever. I got it brand new in 2010 thinking a Golf would stand the test of time. I had it serviced regularly and now at 80,000 kms the compression has gone in one of the cylinders. The car has become worth $0 overnight. The fuel consumption went from 6l/100kms to 10l/100kms. To investigate the problem further will now cost more than the car is worth at trade in. Two mechanics have verified this including a VW dealer. I've been quoted up to $8000 to strip the engine to investigate the pr...oblem and then rebuild the engine. And then it will be the cost to fix whatever they find. VW head office told me I must be prepared to pay all the expense and there is a 50/50 chance they will assist me - whatever 'assist me' means. This is a very high risk to take. I am now investigating if there is any action that can be taken further via the ACCC. The car now cannot be driven and so after 9 years of what is meant to be a TRUSTWORTHY and RELIABLE brand I'm left with something that the wreckers might give me $300. This situation is totally unacceptable and unfair.
Purchased in June 2010 for A$38,000.00.
Had this car for 6 months and the gearbox started to shudder going between 1-2 gears. The dual clutch system was diagnosed to be faulty and was quoted 5k to fix!! Also blew a lot of oil from the turbo! Would never buy from Volkswagen again as they refused to fix either of the problems!
Repairs, Repairs and then more repairs
My Golf was fantastic to drive right up to 4years old and 100,000 kms THEN it all started. Radiator, Timing Chain, Horn, Brake Master Cylinder, Clutch Master Cylinder and the list goes on and on. Its just gone in for a new clutch today. Always serviced on time, driven by 40+ yo parent adult.
Complained to VW but they wont answer any questions (5+ emails over several months).
DSG mechatronic and clutch pack issues are real
VW have scandalously got away with sub standard quality on the transmission on these vehicles and the ACCC seem to be toothless in forcing them to stump up for repairs.
Our model had all the recall work done on it and yet the mechatronic still failed and cost me $4000 to repair. VW offered me a complementary service ~ $450...
Now there is the shuddering at pull-off from standstill. Don't know if this means the already replaced clutch packs (under recall) are gone again or not. VW want $187 to do a road test on it! That's customer service for you! NOT.
Why is Ford being slugged $10M yet VW getting away scott free? Go figure....
I think the key here seems to be get rid of a new VW before warranty expires.
Biggest mistake of my life.
After getting promoted, I celebrated by buying a new Golf R, I spared no expense and was bowled over by the many test drives I completed. Everything was going well until the first service, keep in mind I’m a trained mechanic and pilot, but had to use them for warranty reasons - for the next year it was in and out, new turbos, new parts, leaks, electronics that would freeze and stutter and then it flat out wouldn’t start. Fair to say they don’t like the Aussie heat much, even so, rubbish car for the price.
I AM VERY UNDERSTANDING TO A POINT.
We bought 2 x VW golfs high line 1 x petrol and 1 x diesel. We bought them on the time the diesel scandal was in the media. We were told the diesel wouldn't impact us and yet it did. I also had an Audi SQ% diesel which i had placed for sale a month before the scandal for $94,000 and i changed my mind after i had a lot of interest thinking what would i buy next..I realized i would regret it.
As it was a such a nice car. i tried selling it when the scandal came out then i could only get $72k.
The diesel VW golf was returned to the dealer...
Well let's start with a positive.
It's a very nice car to drive, steers and handles well.
Otherwise we've had nothing but issues since we bought it in 2014.
We had the engine ticking noise which vw refused to admit until I insisted they fix it.
Now, just out of warranty, with only 10,000k we have the DSG/clutch shudder issue, which according to VW Five Dock is not something they will admit exists! Apparently it will cost around $3000 to fix though.
Seriously, don't buy a golf or any VW car with DSG.
And no comments from those who blame the driver please.
Questions & Answers
What should I pay for a VII-MY14 Golf (highline), built 2013, Odometer 88,000 km
I purchased my Golf SE mk7 over 2 years ago. The infotainment system stopped working 29th June2020 my warranty ran out on 4th July, problem was I was in lock down in Spain due to Corona virus and could not get a ferry crossing until 15th July. I called Volswagon in Vera Spain and earliest appointment was 10th July. They did the second service, 18000 miles on clock and investigated infotainment system. Paid 93 euros for service and was given a quote for 1,985 euros to replace the broken system as it was over the warranty. I called the volkswagen dealer where I bought the car they said to take it to my local dealer in Shrewsbury which I did as it needed its first mot. They agreed it was broken and needed replacing. Even though it was impossible to get back before the warranty expired the would only give me 20% off the bill and I would have to pay £1600 to have it replaced. Do u think this is fair?
2007 got sport TDI VW golf 2ltre turbo.
What does it mean when engine light comes on, than coil light flashes and exhaust light comes on???
Also since then my turbo stopped working
|Category||Cars and Hatchbacks||Cars and Wagons||Cars and Wagons||Cars and Wagons|
|Transmission||Dual-Clutch (DCT)||Dual-Clutch (DCT)||Dual-Clutch (DCT)||Dual-Clutch (DCT)|
|Drive Type||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Front Wheel Drive (FWD)||Four Wheel Drive (4WD)|
|Wheels||17" Alloy||17" Alloy||17" Alloy||17" Alloy|
|Fuel Consumption||5 L/100km||5 L/100km||5.6 L/100km||6.8 L/100km|
|Fuel Tank Capacity||50 L||50 L||50 L||55 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0||4 Cylinder 1.4L||4 Cylinder 1.8L|
|Max Power||110kW @ 4000rpm||110kW @ 4000rpm||110kW @ 6000rpm||132kW @ 6200rpm|
|Max Torque||340Nm @ 1750-3000rpm||340Nm @ 1750-3000rpm||250Nm @ 1500-3500rpm||280Nm @ 1350-4500rpm|
|Country of Manufacture||Germany||Germany||Germany||Germany|
|Manufacturer Warranty||3 year(s)||3 year(s)||5 year(s)||5 year(s)|
|Release date||Jan 2017||Jan 2017||Jan 2017||Jan 2017|
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