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Von Bibra

Von Bibra

4.5 from 979 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (296)
  • Return Claim MadeYes · No (334)
  • Customer Service
    4.7 (301)
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Disgraceful customer service

published

Purchased a brand new Kia Sorento from Von Birbra about a month ago and hands down the worst experience I've ever had!! Arrived at the dealership to pick up our brand new car to find paint chips on the bonnet, wrong number plates, the car had a quick hose down, it was filthy and a completely mangled drivers seat that we had to wait hours to be replaced. Were promised to have the paint chips rectified at a later date and after several emails to the dealer manager and Kia Head Office we are yet to hear a a single thing!. If I could give them no stars I would! If you want an enjoyable new car experience I suggest you try another dealership. Buyer beware!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
David Russell

David RussellCentral Queensland, QLD

Great car, good service

published

Craig went above and beyond to be helpful in giving me what I needed in a new car for my wife. Ashmore should have their own email enquiry address I think. All staff were most professional, although I did find it a bit tiresome fending off the various persistent attempted value adding to the sale price. I would recommend the Von Bibra business to an astute purchaser.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAshmore
1 comment
Von Bibra
von B.Von Bibra

Thanks David, appreciate the honest review.

Love my ASX!

published

Shout out to Mike,you the real MVP! Great customer service and sense of humour. Made buying my car a breeze!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHelensvale
1 comment
Von Bibra
von B.Von Bibra

Great feedback Adelle, love hearing this! Enjoy your new ASX.

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Hayley Sharpe

Hayley SharpeSouth East Queensland, QLD

Amazing service!

published

I'm so very happy with our new car purchase! Once again you have looked after us so well. Exceptional customer service.. nothing too difficult! You guys made this experience special for our whole family. I cannot more highly recommend you guys. Thank you so much

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFerry road, Southport Qld
1 comment
Von Bibra
von B.Von Bibra

So great to hear Hayley, thanks for the great review, we really appreciate it and your business! Happy and safe travels in your new car...

Kerryn B.

Kerryn B.South East Queensland, QLD

Wonderful service from a great team !

published

So very happy with the professional service I received from Arty and the team.
Very excited to be the new owner of my Qashqai , immaculately presented. Would definitely recommend them !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAshmore
1 comment
Von Bibra
von B.Von Bibra

Appreciate the 5 stars Kerryn, Qashqai is a great car! Safe travels

Ali

AliGold coast

Mitsubishi asx Ls

published

Thanks Ryland for helping me buy my new car your salesmanship and service was impeccable I found everyone at von bibra to be very friendly and welcoming
Alison Pyke

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
1 comment
Von Bibra
von B.Von Bibra

Thanking you Alison, enjoy your new car!

Krstlclear

KrstlclearSouth East Queensland, QLD

  • Verified customer

Subaru XV car purchase

published

Recently purchased above vehicle from von Bibra. Thanks to used car Sales Manager, I was given a thorough, methodical description & instruction about the best features of this vehicle. Had a couple of small test drives. My only criticism would to have been able to test drive on motorway & have a good run to test the power of vehicle!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport
1 comment
Von Bibra
von B.Von Bibra

Thanking you and we appreciate that feedback, will pass that one for you. Enjoy your new car

Maya w.

Maya w.South East Queensland, QLD

Such an amazing car and the best customer service.

published

Ryland was very helpful with explaining buttons and controls in the car. He had amazing customer service and was able to answer all the questions i had.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina Von Bibra
1 comment
Von Bibra
von B.Von Bibra

Great to hear Maya, many thanks for the 5 star review!

Peter

PeterSouth East Queensland, QLD

Vidhu Voted Best Salesman!!!

published

What can I say? Plenty! Vidhu is a total professional. At no time did I feel pressured and he gave me all the options. Vidhu also made is easy to do business with. A remarkable young man and an absolute credit to the Von Bibra Brand.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina Queensland
1 comment
Von Bibra
von B.Von Bibra

Wow Peter thanks for the 5 stars! We love hearing about our customers experiences with our staff, Vidhu is doing a great job. Enjoy your new car.

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Dianne Kay

Dianne KaySouth East Queensland, QLD

Fantasy Final Edition Jazz

published

James was extremely helpful in making the process of trade in & the sale very easy. His explanation of how the sale would progress was excellent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVin Bibra Southport
1 comment
Von Bibra
von B.Von Bibra

Thanks Dianne, enjoy your new Jazz!

Exactly what I wanted

published

Purchased current new model vehicle with specific requests. Vehicle outsourced and delivered As per contract request not an easy task with challenging issues.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVon Bibra Robina GC
1 comment
Von Bibra
von B.Von Bibra

Thanks Roz, so glad you got what you wanted - our aim every time!

Will

WillSouth East Queensland, QLD

Great car!

published

Super friendly staff at Von Bibra Robina, Ryland and the team were super helpful and gave amazing service from start to finish

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina QLD
1 comment
Von Bibra
von B.Von Bibra

Great to hear Will, thanks for the 5 stars and your business. It's appreciated!

Cloudbreak Roofing

Cloudbreak RoofingNorth Queensland, QLD

SHILOH is an absolute stellar salesman

published

At very short notice we required a vehicle, Shiloh accommodated our requirements and we walked out the same day with a car. We can not thank him enough for his professionalism and attention to his customers needs. It was absolute 5 star service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVon Bibra Southport
1 comment
Von Bibra
von B.Von Bibra

Such great feedback to hear! Thanks for the 5 stars and enjoy your new car.

Noreen

NoreenSouth East Queensland, QLD

So very happy with my new car!

published

Kye Ward on Ferry Road and Leon at Robina today have been absolutely awesome! I’ve been a customer for many years and thrilled to be for many more, yay!!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina QLD
1 comment
Von Bibra
von B.Von Bibra

So great to hear Noreen, thanks for the stellar review for Kye and Leon at both sites. Happy and safe travels!

Rod S

Rod SSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Worth the wait- great service

published

Great service in purchasing process and then kept informed about progress of delivery. Very thorough orientation of vehicle before driving away. Very satisfied.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobins
1 comment
Von Bibra
von B.Von Bibra

Great to hear Rod, thank you very much for the review and your business.

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Great staff

published

Great staff to deal with when buying a car from von bibra Robina. Happy easy purchase, highly recommend this dealership.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina Qld
1 comment
Von Bibra
von B.Von Bibra

Thank you Kieren!

Great Customer Service

published

Kye and Warren were extremely efficient and polite. Thank you so much for helping out with the purchase of our vehicle.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFerry Road
1 comment
Von Bibra
von B.Von Bibra

Many thanks Shane for the review and your business, it's appreciated!

Karl Jones

Karl JonesSouth East Queensland, QLD

Very happy

published

I recently purchased a nissan navara at Von Bibra auto at southport.
Thomas made the whole deal very easy to understand, professional i must say!
I would highly recommend my family and friends to the team at southport.
Thanks Again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport
1 comment
Von Bibra
von B.Von Bibra

Many thanks to you for your business Karl and a happy New Year to you and yours!

POB

POBSouth East Queensland, QLD

Old style service and ethics

published

I recently purchase a new Subaru Forester from Von Bibra auto Village in Southport Queensland. The team at von Bibra was extremely professionally and I was highly impressed with the sales consultant “Brodie Bailey”.

It clearly shows that the management of this company is very involved in developing their staff. Well done.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVon Bibra Southport
1 comment
Von Bibra
von B.Von Bibra

Thanking you very much for the great review for Brodie and our Subaru team, it's appreciated. Merry Christmas to you and yours.

Excellent service

published

I was in need of a car urgently. Went to Von Bibra Robina for the variety of brands. Thankfully bumped in to Ryland. He made it happen within our very tight timeline. Most highly recommend salesperson I have dealt with.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina von Bibra
1 comment
Von Bibra
von B.Von Bibra

Ryland has been with us for a long time Adam, he knows his stuff! Thanks for your business and enjoy your new car.

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Questions & Answers

Kaz

Kazasked

Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.

1 answer
Von Bibra
von B.Von Bibra

Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo

Barry M.

Barry M.asked

jetblack window tint

3 answers
Les
Les

It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.

Fired Up
Fired Up

Are you asking about buying or selling it ?

Barry M.
Barry M.

The brand of window tint you use.

Niggie G

Niggie Gasked

Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?

1 answer
Von Bibra
von B.Von Bibra

Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are holli.vonbibra@vonbibra.com.au Thanks Jo

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