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Von Bibra

Von Bibra (page 2 of 44)

4.5 from 873 reviews

Reviews

4.5

873 reviews
5
(720)
4
(48)
3
(12)
2
(16)
1
(77)
  • Product Quality
    4.8 (248)
  • Return Claim MadeYes (6) · No (243)
  • Customer Service
    4.7 (243)
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Pam

PamSouth East Queensland, QLD

  • 2 reviews

Love my new Subaru impreza

published

This is my 3rd Subaru impreza wouldnt have any other car. The service and friendliness at von bibra was excellent thank you so much. Colour of the car beautiful. So comfortable and hugs the road

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport von bibra Subaru
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1 comment
Von Bibra
Wade von BibraVon Bibra

Love to hear that Pam, Impreza is a great car! Enjoy and stay safe.

L. Harrison

L. HarrisonSouth East Queensland, QLD

Great service without the ‘sell’

published

Joel was a pleasure to deal with and very personable, as was the whole team at Von Bibra Helensvale. From start to finish, no pushy sales pitch or upselling, I felt very comfortable and would highly recommend touching base if you are looking at purchasing a new or used vehicle.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra, Helensvale
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1 comment
Von Bibra
von B.Von Bibra

Thanking you for the great review for Joel and team, it's very much appreciated!

Absolutely Perfect

published

From the second Claudious saw me in the lot he made it his mission to find the perfect car for me. He was extremely helpful and made sure the whole process ran extremely smoothly. Every time I walked through the doors I was immediately greeted by several staff and made to feel welcome. I will definitely be recommending Von Bibra Robina to anyone I know looking for a new or used car in perfect condition !

Customer Service
Product Quality
Store LocationRobina QLD
1 comment
Von Bibra
von B.Von Bibra

Thanking you Kai, appreciate the online love!

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Robm87

Robm87South East Queensland, QLD

Great experience

published

Picked up a 2016 Holden Cruze from Von Bibra Helensvale this week. Overall a great experience with everyone I dealt with there. Go and see Joel and Glenn in sales they are true professionals who really look after you. Joel especially went above and beyond to make sure everything went smoothly from start to finish. I definitely recommend going in and seeing these guys if you are looking to buy a car.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvale, Qld
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1 comment
Von Bibra
von B.Von Bibra

Thanks Rob, great to hear and we really appreciate the 5 stars. Looking forward to seeing you when you need to service your newest purchase :-)

Kathy

KathySouth East Queensland, QLD

Great Experience

published

Thanks to Craig & the team at Von Bibra! They made every effort to look after me & deliver great customer service in the most friendly, honest & reliable way. No hesitation in recommending them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport
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1 comment
Von Bibra
von B.Von Bibra

Great news Kathy, really appreciate the review for Craig and the team. Happy and safe travels...

Ken A.

Ken A.South East Queensland, QLD

  • 2 reviews

Excellent and professional service.

published

Big thank you to Drew and his team for looking after my new baby. Have my 1000k service done at the service centre of Honda Von Bibra in Southport for my brand new civic type R. Nice staffs with exceptional customer service. Removed a rock from the caliper for me at no cost. I went to the service department of Cricks Highway in Springwood where my baby (Type R) was born and they were gonna charge me $155 for checking and fixing the car. Will definitely come back for my next service. :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport, Gold Coast, QLD
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1 comment
Von Bibra
von B.Von Bibra

Thank you Ken for your reviewing our fabulous Honda Service team at Ashmore, they are a great crew and appreciate the online love!

Michael

MichaelSouth East Queensland, QLD

Brilliant

published

From the moment we walked in all staff were friendly and courteous. We were then introduced to Criag and the service went up another level. He was great to deal with, pleasant, friendly and answered all our questions about buying a new car.
We purchased an ASX and service was just as brilliant on day of delivery.
Oh, and the new car is fantastic as well.
Highly recommend Von Bibra.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport
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1 comment
Von Bibra
von B.Von Bibra

Perfect, just what we want to hear. Many thanks Michael and enjoy the new car, nothing better!

Highly recommend!

published

Had the pleasure of dealing with Joel from Von Bibra Helensvale. Made the purchase of our new vehicle seamless. Couldn’t be more helpful. Very happy with our purchase! We highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvale
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1 comment
Von Bibra
von B.Von Bibra

Thanks Winston, we agree, he's a keeper! Glad to hear all went well and really appreciate the review.

Awesome service

published

After a difficult week I was in a position where I needed a new car. Claudius took the time to ensure my needs in a new car were met, and helped both my husband and I trade in and purchase 2 new cars. He ensured I had a loan car until my Kia Cerato was ready and helped make the entire experience a pleasure. I can only highly recommend Claudius as a breath of fresh air and not at all pushy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
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1 comment
Von Bibra
von B.Von Bibra

Great feedback to hear about Claudius, thank you for your business and all the best. 2020 has been a year!

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Schulzy

SchulzySouth East Queensland, QLD

  • 2 reviews

Excellent service and knowledge

published

Claudius was excellent with helping us find the right car and answering all our questions. He was awesome to deal with, not pushy and easy to contact when we had questions.

Gypsea and the team also made our purchase super easy.

Great service and worth a visit if you are looking for a vehicle.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina
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1 comment
Von Bibra
von B.Von Bibra

Really appreciate the kind words, Schulzy, just what we want to hear. Thank you!

Chris

ChrisSouth East Queensland, QLD

Amazing Claudius at Von Bibra Robina!

published

I’ve never enjoyed speaking to salesman in general but Claudius was brilliant. A genuine approach and clearly had the customer front of mind. Excellent and highly recommend him! Many thanks, Chris

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra Robina
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1 comment
Von Bibra
von B.Von Bibra

Perfect, that's exactly what we wish to know about your experience, Chris. Thanks for taking the time to write the review!

Shania P.

Shania P.South East Queensland, QLD

Customer Service

published

Joel’s customer service today was exceptional. Very polite, knowledgeable and helpful. Helped me find exactly what I was looking for and I’m happy with what I got. Lots of paperwork but outlined the important parts. Would highly recommend anyone to purchase a car form this company

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvale
See all answers
1 comment
Von Bibra
von B.Von Bibra

So great to hear all of that Shania, appreciate the great review for Joel and see you soon...

Ben

BenSouth East Queensland, QLD

  • 2 reviews

Great service, smooth process!

published

The customer service at Von Bibra was fantastic, nothing was a problem. Great communication from the team from start to finish.
I would recommend this crew to anyone.
Thanks heaps!

1 comment
Von Bibra
von B.Von Bibra

Definitely our pleasure Ben, thanks for the 5 stars!

Tully

TullySouth East Queensland, QLD

Amazing service! Couldn’t have made it any easier!

published

Dan made finding a new car an enjoyable task- quick and easy! Very professional and knowledgeable! I couldn’t recommend Southport Von Vibra any higher! Can’t wait to drive away in my new car!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport
See all answers
1 comment
Von Bibra
von B.Von Bibra

We're excited for you too, Tully! Thanks so much for your business, see you on delivery day...

Jasmin

JasminSouth East Queensland, QLD

Von Bibra Helensvale - Exceeded Expectations!!

published

After visiting Von Bibra Helensvale this morning, I can highly recommend a visit, if you are looking to update your vechile.

I decided to take advantage of the $2000 minimum trade-in offer on my beloved 1993 Toyota.

I haven't purchased a vechile from a dealership in over 20years, so I was feeling a little anxious of what to expect.

After spending time with my sales consultant - Joel, my anxiety dramatically decreased. Joel went above & beyond to take me through the process of trading in my car for an upgrade to a newer used car.

He was professional, courteous & genuinely compassionate about assisting me.

Awaiting finance approval.

Customer Service
Product Quality
Store LocationVon Bibra Helensvale
1 comment
Von Bibra
von B.Von Bibra

Thanks Jasmin, we hope all goes well in coming days as the system works for you - we'll be there every step of the way until delivery. Appreciate the great review for Joel!

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Great experience, would recommend

published

Dan was professional, friendly and knowledgeable about the product. I would definitely recommend Von Bibra Ferry Road to anyone looking for a new car. I'm looking forward to being able to pick it up.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFerry road
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1 comment
Von Bibra
von B.Von Bibra

We're excited for you to drive away too Kirsty, thanks for the stellar review for Dan and co, really appreciated!

Madison C.

Madison C.South East Queensland, QLD

THANK YOU!

published

I purchased my ASX through Brett and Gina! The service was brilliant and both really instilled confidence with my decision. The process was smooth and stress free from the first Hello. I am very grateful. Thanks Brett!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVon Bibra Southport
See all answers
1 comment
Von Bibra
von B.Von Bibra

Definitely our pleasure Madison! Thanks so much for the great review for Brett and co.

Had a great experience with Von Bibra Mitsubishi Southport

published

Just purchased a new GSR Premium Triton from these guys. I was well looked after and everything went smoothly. Only annoying thing was that when you pay close to $50k for a new car, you would expect to get a full tank with it. Other than that, my experience was fantastic. I would highly recommend these guys. Try seeing Kieran when your there, he’s the guy!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthport Mitsubishi
See all answers
1 comment
Von Bibra
von B.Von Bibra

Thanks for your business Adam, enjoy your Triton! I will pass your feedback on to the team at Southport.

Car Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAshmore/Southport
See all answers
UniqueDesignGC

UniqueDesignGCSouth East Queensland, QLD

No bull, straight up salesman

published

No wonder these guys are the top Subaru dealers in QLD! The sales team were approachable, realistic and not once put the “hard sell” on. They went above and beyond to get the deal across the line!

Nathan and Ricky should be commended for their no rubbish sales tactics!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationVon Bibra Subaru Southport
See all answers
1 comment
Von Bibra
von B.Von Bibra

Totally agree, Ricky and his team do a great job! Thanks for your business and we appreciate the 5 star review. Safe travels

Page 2 of 44
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Questions & Answers

Barry M.

Barry M.asked

jetblack window tint

3 answers
Les
Les

It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.

Fired Up
Fired Up

Are you asking about buying or selling it ?

Barry M.
Barry M.

The brand of window tint you use.

Niggie G

Niggie Gasked

Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?

1 answer
Von Bibra
von B.Von Bibra

Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are holli.vonbibra@vonbibra.com.au Thanks Jo

Ricky

Rickyasked

Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?

2 answers
ChrisD
ChrisD

Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.

Shaun B
Shaun B

We had exactly the same issue, black car (Navara) , scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).

Cheers Shaun B

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