Reviewer Photos & Videos
Without prejudice: just a warning for single women
Von Bibra Southport are extremely commendable when you wish to purchase a new car and my husband and I have purchased numerous new cars from them over the years.
However, from my last experience I have found that the Service Department takes advantage of single women if their car happens to have an issue and they need it overnight.
Be careful if they have custody of your car: starts out with they need it overnight then this can extend to over a week in their service department.
Used to receive a phone call most days advising that this item...needs replacing, that item needs replacing. When the car was finally returned the account was in the region of $5K. Upon checking the next day, I know that at least two items I have been charged for had definitely not been replaced. I would be surprised if I am the only single woman who has had this experience.
Very happy experience all round
We were so happy with all respects of our experience at Von Bibra Southport.
Brett was incredibly helpful and friendly and instilled confidence in us to proceed with the purchase of our lovely Mitsubishi.
We would happily recommend Von Briba and Brett to anyone.
No dodgy salesmen here...just honest and helpful
Jacob and the team at Von Bibra Motors at Helensvale were a standout, providing exceptional service on securing me a cute, zippy little car. Jacob worked in with my budget and provided me with a great deal. Well done team and keep up the great work.
Daniel from Von Bibra Robina is Excellent. From the moment I inquired, the customer service was fast, effient and very friendly. Very customer focused and strives to make you feel welcome. Car purchases was very easy, super quick and I was on the road in no time with my new car. Highly recommend speaking with Daniel for your next vehicle purchase.
Mike Dunphy from Von Bibra at Helensvale gave us excellent non-pressured and informative service when we purchased a new Hyundai recently. Nothing was too much trouble, help offered if needed at any time. Mike changed our opinion of car salesmen and made it a very pleasant experience.
The team at Von Bibra are unreal.
Purchasing a vehicle could not have been handled more professionally.
From the initial phone call to discuss the car through to final details it was an efficient and enjoyable process.
Big thank you to Jacob, Emily, Ben and Warren who made the entire process timely and simple.
Southport Holden / The Muppet Show
Yep, another absolute stuff up by the most inept Holden dealership in the country. 5 years of general service stuff ups. Latest debacle comes this week when I get a call from the service dept saying they are cancelling my service booking. This is despite confirmation of the booking via email, also receiving a reminder email and reminder text. No reason for the cancellation, just a “we are sorry”. Great, now have to drive with no front headlight, no right indicator and no left brake light. You lot at Southport are a disgrace and the sooner Holden closes its doors the better.
Best salesman ever
Claudius would have to be the best quality of a salesman (car) that I have had dealings with. Myself having worked in a big well known dealership in Sydney many years ago and my husband was one of the best in the same dealership along side myself. I spent lots of hours with many salesman and aftermarket sales girls . To be honest Claudius is the type of guy everyone in this day and age would like to deal with . He genuinely wanted to help us and in turn I felt comfortable buying a car from him. I spent time at your other showroom at Southport d...ays earlier and was not comfortable with going any further with the enquires I had . I won’t buy anything until I’ve crossed every T and dotted every I . And I kept talking with Claudius until I had all my questions answered. Claudius from my dealings with him would be great in a high position with in your establishment. I’m a very observant person. And to be honest . He was the person who stood out the most to me as mature and respectful. A delight to deal with. I’m not a new customer. My last car I purchased at your showroom at Southport almost 17 years ago through a friend son Greg who was the general manager of that dealership all those years ago. When I decided on purchasing another car this time my 1st port of call was von bibra. However this time it was robina who won my business. But I would not have purchased the car if it had of been any of the other cocky youngsters I watched there. I hope Claudius gets to where he deserves to be . He has won my vote.. thanks Claudius
Fabulous service, wonderful car, service is awesome and Jie Yin is a star!
From the moment we stepped onto the lot Jie Yin served us with expert knowledge and we felt respected and empowered to make our own minds up about our amazing new xtrail. We are so pleased with the car and the service at Von Bibra Robina was exceptional. They certainly went above and beyond. Highly recommended!
Great car great salesman very easy process
Very happy with the car Jay the salesman made the process quick and easy he was very down to earth and made me feel comfortable and communicated very well with the finance guy to get it done both great guys thanks very much Mitsi Southport recommend Jay if you want a salesman that doesn't try to stitch you up.
Questions & Answers
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
von B.Von Bibra
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are email@example.com Thanks Jo
Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?
Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.
We had exactly the same issue, black car (Navara) , scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).
Cheers Shaun B
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